Beutler Air Conditioning and Plumbing

It was very good.

It was good.

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I know them well. They have done a fine job and they are very prompt. The only small complaint that I have about them is that periodically they will call and say that their technician can come out on Tuesday between 12 and 4 and then they call at 12 and say that he is backed up and can't make it and can we schedule it for later in the week. They have done that more than once over the years. When I called and complained about it, they said they have emergencies. Somebody's air conditioner went out or heating went out, and they try to deal with the emergencies first compared to the normal maintenance. So, I understand that a little bit. It has happened 2 or 4 times over many years, so it is a minor issue. Otherwise their work has been good until we wanted a new water heater. Last year I had Beutlar come out and give me an estimate for a new water heater, and they did and they were quite professional about it, but their price was for $2500 for a new water heater, and we saw an ad on Angie's List for another company. The other company put the exact same water heater in for $1000 less. That to me was very significant. Beutlar has done good maintenance work for us. They put in a new air conditioner system for us 7 years ago, but now I wonder if they charged us more for it. We paid $999 for the gold service. It got us a heater check, repair of any problems, and the air conditioner check and repair any problems. We got the gold service, so if we call they came the next day, or the next day. We originally paid that, and I think that lasted 10 years. They still come out twice a year, we call them or they call us, and check the air conditioner for the summer and come back out in September to check the heating system. The service has been very good, and the only hitch was they called and rescheduled, and it was a problem when we were both working, because we would take time off, and then they would say they can't come. When they come here, the service has been very good, they boot their booties on, they clean up before they go, you sign a piece of paper, and they sit down and go through it all, and we haven't paid for those services in a long time. They even clean the filters in the heater which is up in the ceiling and is not easy to do. We have a level of comfort now, and they have given us pretty good service.

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l. The Comfort advisor came out and wrote contract for $11,512. on 6/22/15, I since called Beutler's office to question the 8% sales tax charge. Beutler informed me that they do not charge a sales tax, and they called the comfort advisor to come back out on 6/22 to rewrite the contract. If I had not called Beutler office, I would have been charged the sales tax. The comfort advisor knew or should have known about this overcharge, which led me to question his credibility on anything he says. 2. On July 3, 2015 Beutler sent two people out to test the ducts and air flow and refrigerant on my system. (Energy Guy). That evening (July 3th) I noticed that the cooling wasn't working. The next morning, July 4th, I called Beutler and they sent an emergency crew out to fix the system so it would run properly. I was told by Beutler that the Energy Guys failed to place the cover on the attic access opening, and that the door to the system in the attic was left open. Energy Guys should have made sure that the system was working properly before they left on July 3rd. I have no complaints against the Beutler crew who originally installed the new system on 6/22/15. However, because of the above two reasons, I will not recommend Beutler to anyone.

They're very professional. They do very thorough inspection. They tell you all of their findings before they do anything. All in all, I thought their prices were fair and competent.

They’re a local company. They’re very dependable and professional. I did a research and they’re fairly competitive. They were certainly less than the other company I had. They were punctual. We scheduled an appointment and they came.

They are very professional, and we are on a service plan with them to check out our system in spring and fall. We have a water cooled thing which needs to be checked in the spring and shut down in the winter. They know how to service it and not many people do. They had to replace a part of the heating system in my attic that had corroded over the years. They are a good outfit. They were timely, explained what they were doing, gave me a fair quote and did the job in the shortest time frame. I was happy with it.