I took advantage of the list special for 4 double pane window replacements a total of three times. All my windows were a special order and cost more than the regular special price, since I did not want white on the outside, only inside. Also, due to county code some windows are tempered glass. The first visit was on 3/3/2015 and went exceptionally well. Details of the installation were explained clearly, politely, and professionally in a friendly manner. My old windows were metal and trim around two leaked. The two others had leaks in the insulating glass and were foggy. The first 4 windows were completely replaced in one all day visit by a very professional team of 2 by 3/31/2015 at a cost of $2,830. In May I again ordered the list special for four windows. On 5/18/15 the same team members arrived-- as always polite, on time, and friendly-- to do another very professional job. That job was completed 6/15/2015 at a cost of $3,019 and I was set for summer in the parts of the house I was using. In September I was expecting visitors so I again ordered the special to complete the house. The visit went as before with the teams arriving on time, cleaning up after themselves thoroughly both inside and outside. One window is specially manufactured due to its shape. The original 3rd order was for it to be the same Fairfield 70 series fusion-welded vinyl as all my other ones. However after 3 weeks the owner called me, warned me that this one might cost more, and we discussed what to do since the manufacturer stated they were unable to provide it. He checked up with another manufacturer of a higher grade window, Two hours later he told me that even though the cost to him was more he would't charge me any extra. All my new windows were installed and completely finished by 10/20/2015. The company is easy to work with. Phone calls and messages were returned with no problems. I love my new windows.