Burkett's Pool Plastering Inc
About us
Free Design Consultation! In 1989, Rob Burkett launched Burkett’s Pool Plastering with three employees and his wife Dianne running the home office. Today, Burkett’s has grown to more than 250 employees who are dedicated to creating the ultimate backyard environment. With competitive pricing and crews that take pride in their work, we treat your family like our family.
Business highlights
Services we offer
Automatic Pool Covers & Fabric Replacement, BBQ Islands, Complete Pool Remodeling, Concrete Deck Removal & Replacement, Grills And Fire Pits, Leak Detection & Plumbing Repairs, Pool & Spa Replumbing, Pool Shallowing & Acapulco Bench Additions, Professional Tile & Masonry, Solar Pool Heating & Energy Efficient Equipment, Water Features & Spa Additions, Waterfalls
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 1% | ||
| 4% | ||
| 3% |
"Thank you for taking the time to give us your feedback. We apologize things didn't go as well as you expected. We've had our Remodel Manager reach out to you recently. If there is anything else we can do for you, please feel free to call the office at (800) 517-3115."
"It is always our goal to provide superior customer service and we are glad to hear that Burkett's has provided that to you. Thank you for taking the time to let us know how we are doing!"
We initially got a quote from them to replaster the pool, completely remodel the decking, replace the tile, and a couple other things. That quote was $15,600. We ended up deciding to sell the house instead of keeping it, so we opted for a basic replaster just to get the house ready to sell. That came out to about $4,800.Â
They were very responsive and helpful, even after we elected to go with the cheap remodel. We never got pressure from them to do more or felt downgraded in priority after we went with the cheaper option, which we appreciated. Our customer service representative (Megan) was very helpful and was great about getting back to me and answering any questions I had.
We got quotes from other companies as well, and Burkett's was the cheapest for both the big remodel and the simple remodel.
"[removed member name], Thank you for taking the time to give us your feedback. Glad to hear everything went well and if there's anything else you need, please let us know! We appreciate your patronage and positive recommendation! We will pass this on to Magen :)"
"[ ], We apologize for any inconvenience this may have caused you. We will be scheduling a technician to come out and assess your pool finish to determine the cause. Thank you for your feedback!"
I was overall pretty happy with how things went. They had separate crews for each job, (i.e. one for demo, one for plumbing, etc.). Each of these crews had to be scheduled separately so this maybe extended the time to completion a bit but each crew did their work efficiently and I was pleased with the overall results. They worked well with the city and the inspections were scheduled and completed in a timely manner. At the end there was an issue with the startup. The startup guy left the pool pump at too low a speed because I had a leak at the sweep pump, (which was the only piece of equipment that was not replaced by them). I guess he wanted to minimize the leak but because of that the color didn't turn our right. They could have just replaced a hose and charged me for it. Of course my pool guy could have done that as well but he also did not. Everyone thought someone else would take care of it.
As an addition, about a year later my pool guys were changing the filter and realized that the filter was plumbed in backwards! To Burkett's credit they came and fixed this and replaced the filter at no cost to me within 2 days.
 has worked in there for several years, it was either thrown over the hedge or fence, or was dropped there by them.
2. Excess cement in deck: I had an odd-shaped deck around the pool, inherited from the previous owner, who had built a wall with flowerboxes, etc, in it.  Those had long been removed, but left an odd-shaped deck.  When inspecting the pool in order to make a proposal, I, the salesman, and the project manager, agreed we could make a standard oval around the pool, and get rid of the excess protusions,and thus save on cement costs. The contract was written, and price quoted, on that basis. After demolition of the old deck, the crew came to prepare for the new deck, including tamping, placing forms for pouring the cement, and laying rebar. I went out in middle of the day to see how they were doing, and they had placed forms and laid rebar exactly following the outline of the old deck. I told them that wasn't right and they should call the project manager. They said the project manager had shown them the outline to follow that morning. I never heard anything back at all, until my "handler" (my designated contact) at Burkett's called and said the guys would be coming out next day to pour the cement; I told her she had better contact the project manager, because otherwise they wouldn't have enough cement, and explained the issue to her. I got a call from the project manager. There were only two choices...redo the forms and rebar, or just put in the excess cement, thus replicating the old deck. After discussion, it seemed unreasonable to redo the forms and rebar, and we decided to take the latter course. He then wanted to charge me $455 for the excess cement. I told him it was his fault, and he promptly agreed to split the difference on the cement cost.  So, I have a bigger deck, but it also cost me an extra $250.
3. Rope anchors: First, I have to tell you about the bush. In order to demolish the old deck and pour the new one, the workers had to cut a large chunk out of a bush which had extended itself over the pool deck. No sweat: It was necessary, and I didn't care about the bush anyway. However, it made an interesting little cave under the bush. (I'm getting to the rope anchors!) When they drained the pool, they took out the old equipment, the pool sweep, and the chlorine bobber (the thing that has chlorine tablets in the bottom, and floats around the pool).  They set them off to the side. When they set the forms and rebar, I took the pool sweep and threw it away, but I couldn't find the bobber. I found it several days later...under the bush. But I never did find the lid. Again, no problem, since I intended to buy a new one anyway. NOW, the rope anchors. The old pool had rope anchors, and, when we moved in, a rope.  Since everybody in my family is a proficient swimmer, we took the rope out, and over the years it vanished. However, now we have a 5 year old granddaughter, who we take one weekend a month.  She is learning to swim, with an inflatable thing that goes around her waist, with a dinosaur head on it. She has been warned about the dreaded "deep end" so many times that she is very fearful of even going into the pool unless there is a rope there. It's a psychological safety measure for her. Over the past couple of years, I have been taking a 40 foot nylon rope I had in the garage and just tying it between the rope anchors for her. I explained all this to the salesman and project manager, and so the contract was written to specifically include
" Rope anchors to be maintained or replaced."  So, the sandblasting crew comes out in due time, and prepares the cement in the pool to receive new plaster. When plastering crew comes out, I look at the foreman's work order, and the contractual words were repeated on his work order as a specific item to be done. I watched the plaster guys for a while, and then went inside. Later, when they were finishing up, I went out to look at it. Foreman had left, and left just three guys to finish cleaning up. I told them it looked beautiful! Very nice job! (And it did). Then I took another look...and said "Guys, where are my rope anchors!" They knew nothing about rope anchors; they called foreman, and he told them put rope anchors in.  Nobody knew what had happened to old rope anchors, so they got new ones, cut holes and installed rope anchors. However, since everything had been plastered over, nobody knew where to put them. They and I, guesstimate where they should go. However, it turns out that our guesstimate was not exact.  A standard 16 foot rope is about 10" too short. So, I got my nylon rope from the garage, bought two hooks from pool supply store ($22 each), put long cylindrical plastic foam floaters on rope, cut rope to size,attached hooks, and made my own rope. Actually, I think is prettier than standard rope. Now why did I talk about the bush?  Because, after all was done, while my wife was giving me thoughts on removing bushes, painting murals, etc, we had occasion to look in that cave under the bush. And there were the old rope anchors, still attached to chunks of concrete, back in about 3 feet.
4. Notice and punctuality:  My handler was supposed to call me the day before each crew came out, and tell me time of arrival, so I could be there to unlock gate for them.  Twice she didn't call, and they showed up unannounced.  Fortunately, I was there, but once in my bath robe, and once half-dressed from the shower. Once a crew was late, but only by 1/2 hour, but I was there waiting for them anyway, and the lady who does the pool start-up was also late, but, again, I was up and waiting, so no big deal, as I am retired, and generally at home anyway.
5. Pool sweep booster pump switch:  The switch is the rotating wheel kind, with clips that go on the wheel, and turn the pump on
and off as the wheel rotates. The electricians came and installed the switch, and a couple of days later my neighbor was over admiring the new equipment.  I commented to effect I had never been sure how to work that kind of switch, and he said "Oh, it's easy,John!  You pull wheel out, rotate it to set present time under the pointer, then put your on clip and off......John? Where are your clips?" I said I didn't know. I asked next crew that came out, and they said "Oh, you don't get those until everything is done, and you can use the pump." I assumed they meant at pool start-up (Burkett's does a pool start-up for you, after all is complete...and, incidentally, after they have gotten their last papyment.... where, among other things, their person (who was a very nice person, by the way) shows you how to work everything). She was showing me, and saidÂ
"Where are your clips?" I told her I didn't know, electricians didn't put them on, and nobody gave anything to me. I said "I thought you were going to put them on."  She said no, she didn't have them, and didn't know why electrician did not put them on. She said she would inform the main office. Long story short, I never did get the clips. (In one of my follow-up phone calls to my handler, I asked about clips, but never got a response.) My regular pool service guy installed some for me.
6.Pool sweep: As part of the contract, Burkett's provided me a brand new Polaris pool sweep.  Due to the 7 day period after completion when you have to brush pool twice a day, check chemicals, etc, the sweep could not be installed until that 7th day. Burkett's had taken the sweep out of the box and left it on side of pool for my regular pool guy to install on the 7th day. He did, and we reset the main filter pump, and set timing on it and booster pump. Next morning it went off right on schedule, and all worked wonderfully. It was a pleasure to see it going around. Next morning, I went out, and it wasn't going around, although booster pump
10/16/2015. Since the originalAngie's List review Burkett's had contacted me and have been instrumental in repairing the leak in the pool. They sent out a leak detection team at their cost to repair the problem. The leak was repaired to my satisfaction. They have also emptied the pool to buff out the plaster to try to lighten it up and bring out the quartz finish. The plaster did lighten a small amount and I felt that it was a good effort on their part to offer that service. The pool still is darker that I would have liked. The problem being the dye packets provided by the Luna Quartz vendor not Burketts. Burkett's is no longer using the grey color from Luna Quartz. They are also footing the bill to fill the pool. I appreciate the effort, time and expense since my problems were reported to the management of Burkett's Pool Plastering service. They have been very willing at this time to address my concerns.
Salesman called, set up a time and came to look at the job. He arrived on time, but when he saw that it was small he tried to sell me a pool replastering job and auto water fill. When I said I just wanted a bid for the concrete he gave me a thick package of slick material on replastering, pool covers and new pool equipment, saying he would email me a bid "within a few days".
After a week and no contact I called his cell phone. He said he was with someone and could he call back in half an hour. He never returned my call or sent the bid.
My impression is that unless you have a $15K or more job, or they can up-sell you to get a larger job, they aren't interested in your business. The "estimator" was more of a salesman, along the lines of a new car salesman.
If you have a small repair or replacement job look for a smaller more responsive firm.
Work was done on time at budget. Communication with me was very good, no surprises. I was out of town for the pool start-up so they coordinated with my regular pool service folks.
Had one issue with the way a pool timer was rewired which caused a timer failure. Burkett's replaced the timer at no charge to me.
Overall I was very pleased and I love the pool.
I'm happy with the finished product.
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