Fast Water Heater Company

Overall, I had a good, not great, experience with Fast Water Heater.
I needed to quickly replace a water heater for my mother-in-law's condo.  I purchased an Angie's List deal for Fast Water Heater, where it indicated that I could probably get a more efficient Energy-Star rated water heater at no additional cost (after taking into account the rebate I would get).  I had a long discussion (easily 15-20 minutes) with one of their reps to make sure I was getting the right water heater in terms of capacity, BTUs, physical dimension, connections, etc.  I wanted to do this, because my mother-in-law struggles a little with English, so I wanted to make sure there would be no surprises, since I couldn't be there until the work was complete.  Everything sounded good, so I scheduled the work for a Monday morning.
Almost as soon as I got to work that morning, I get a call from my mother-in-law.  She's being told that the water heater I arranged to have installed won't work.  It turned out that the  Energy-Star water heater required an electrical outlet to plug into, which wasn't available in the utility closet at her condo.  This was information that should have been presented during my long conversation before I purchased the deal and scheduled the work.  Also, they couldn't get a proper (non-Energy-Star) water heater that same day.  So, I arranged to get what was essentially the original water heater on the deal, but I couldn't get on their schedule until Wednesday.  Surprisingly, even though this mix-up was not my fault, I did not get priority for the reschedule, so my mother-in-law had to deal with two more days of being without hot water.
Needless to say, I was extremely unhappy and was about to cancel and get a refund on this deal.  Before that happened, I got a call from Fast Water Heater.  They arranged to at least put the job on a waitlist for the following day (Tuesday), then they proceeded to give me significant discounts on the additional work required to meet current codes.  By the way, if you're in California and have a home that's about 20 years old and just replacing your original water heater now, expect to pay several hundred dollars to get everything up to code...that's regardless of which vendor you go through.  With that and considering the overall good rating Fast Water Heater has on Angie's List, I decided to go through with the job.
Unfortunately, they still couldn't fit us in on Tuesday via the waiting list, so the work was done on the Wednesday.  Once they got started, no problems.  They had to go through the living room to get the old water heater out, so they covered up the floors to protect them from any water still leaking from the water heater (after they pumped out as much as they could).  When the job was done, the new water heater had the area around it cleaned and the connections looked well done without any apparent leaks.  One month later, no problems and no complaints about the job that was done.
Taking a look at the overall picture, if that mix-up with the Energy-Star water heater could have been avoided, this would probably be an overall A rating.  However, considering that, the delay it caused, and the discounts Fast Water Heater gave me to try to make up for the time and trouble, I would definitely keep them under consideration the next time I need to have a water heater replaced and hopefully get a rep with better knowledge of what's needed for each water heater they offer.

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I talked to Scott on the sales side to determine the right kind of water heater I wanted. Scott turned out to be very knowledgeable
about the the products. He helped me to select all other things such as pan etc. He was very courteous and was very helpful. It also helped me to choose this company as there was a sale going on on the hot water heater.
Next day Joe came to install the water heater. He is a  professional and  did a great job in installing the system. He also suggested to provide 2X4 under the water heater to give good support. I happen to have an adequate quantity of wood and everything went smoothly.
Over all I am quite pleased with the contact with the company and its people. I will recommend  this company to others without any hesitation.
Andy

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I received a fast, responsive service beyond expectation.  I really did not have confidence on the "big deal" purchase on Angie's list in general, but this time it proofed either I was wrong or I was lucky.
The Technician was not only professional on his specialty but also patient enough to help me drain the water into two 32 gallons garbage cans.  It would have been so much easier for him to just drain the water to the lawn/ street.  I really appreciate his good heart of water conservation.

The work involved more than the standard replace and haul due to poor venting in the existing unit, and the size of water heater required.  As a result, the water heater was more expensive than was initially quoted, however, Carlos was excellent in communicating the changes needed, and went as far as doing the additional work for no additional charge.  The service was excellent and he did very good and clean work.

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I would give them a very high rating. They were efficient and did everything right. They did exactly what they were supposed to and they put in high quality water heater and took the other one out. They cleaned up after by themselves and they were professional and polite.

Delivery set up was very easy.  Installer arrived, asked if I wanted a drain pan - which I did - and then got to work.  In and out in 2 hours.  Couldn't have been easier.   Water heater working very well!

My water heater base needed replacement. The guys removed the old heater on Thursday and came back on Saturday to install the new heater after the base was all fixed up.
Very accommodating w.r.t timing adjustments.

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Excellent!  Right on time, courteous, professional, no surprises.  Everything went as expected or better.  Highly recommend this company.
B. Collins

The dispatcher contacted me right away. The installer in the Bay Area called Leka showed up on the allotted day. However, a couple of things happened. 1. There was not enough space in the area available for the water heater to go with the 50Gallon water heater I wanted. 2. My natural gas connection had been turned off so even if the installation got done, it could not be tested.
So Leka and I agreed and set up the appointment for a different day, this time with just 40 Gallon water heater. However since code required 50Gallon, I waived the permit requirement and the installation went smoothly. Leka was very professional and did a good job. No additional charges or anything in my case.
He also tested the water heater and it was dripping at the water connections. So he fixed those and then left the place cleaning up all the things.

very good