Jackson Property Management Inland Empire

I worked with one of their associates (M.B.) and we agreed to "test the market" to see if we would generate interest on my property, prior to signing any contracts. Within a week or two, I had some very positive feedback. Accordingly, I decided to purchase my second home. At this point, the first associate informed me that I would be working directly with a second associate (A.L.). Everything was fine up to this point. A.L. informed me that there was a very interested party and that they wanted so see the house. We arranged a showing. A few days later I contacted both associates to see if there was any feedback from the showing (they were not very proactive in contacting me). I was pleased to hear that the party was still very interested, but was surprised to hear that A.L. informed that party that the property would be available on specific date (about 6 weeks out). That was the first red flag. In the meantime I found a second home and made an offer and jumped into escrow right away (escrow would close prior to the 6 week time period, so I felt good). The sellers of my second home had not yet found a home for themselves, so even though my escrow would close on time, they would require up to a 60 day rent-back until they found a home and closed their escrow. I thought, OK I'll have to let Jackson know of this new development. A few more days passed with no communication from Jackson associates. Then, to my next surprise, I get an automated email stating that a deposit was placed for the rental of my home. I immediately contacted both associates (M.B. and A.L.) to inform them of the situation (delay) with my home buying process, but more importantly, to inform them that we don't even have a signed contract yet and that we would need to rectify this immediately. A few days later I received a call from A.L. letting me know that Jackson Office Management was not pleased with this situation and that they had to return the deposit to the interested party and also let them know that the property would not be available at the promised time. I am in total agreement that this was the right thing to do, and hope that the interested party was able to get their deposit back in a timely manner. In addition, I offer my apologies to that party for my part in the lack of communication. Now, back to Jackson. A.L. also informed me that they were going to discuss with the office management how to proceed and that as soon as I knew a more solid date for the house to be ready for rental, they would work with me to get all the proper documentation and follow the process. A few days later, I received good news that the sellers of my second home were in escrow and I now knew their estimated closing date. This was great because now I could establish an exact date that my rental home would be available. Excitedly, I contacted Jackson (A.L.) to let them know the good news. Through a series of emails I was informed that he would discuss with M.B. and that they would get back to me shortly. I suspected at this point that he was beating around the bush. After a few more emails from me to them I received an email from A.L. which read as follows: "Greetings, Thank you for your patience. After further review and discussions with upper management, it was decided that we are not the right company to manage your property. Our company policy and guidelines are in place to offer the best customer service to both our Owners and Tenants, and due to the previous situation, we have decided, that we are unable to work for you. Thank you and have a great day." To which I responded: "Thank you for the notification. I too have pondered whether I want to use a company that does not pay sufficient attention to detail and does not communicate well within their own organization nor with clients. The fact that you guys jumped the gun in accepting an application and a deposit without having a signed contract with me really concerns me about your business practices. I believe this was due to lack of communication between yourself and M.B. It wasn't until I raised the awareness and let you know of the situation that you realized there was an issue. I'm certain you probably communicated to your management that I was at fault, but the three of us know otherwise. Thank you again for the effort. Hopefully you will learn something from this and you can put in place better controls to avoid such incidents in the future; I'm sure your organization would benefit from implementing such controls." Shame on you, Jackson Property, for your lack of communication and lack of professionalism, to allow this situation to get to this point. I too am not without fault, and I recognize that. But being that you do this for a living I expected better from you. Fortunately, I have found, through Angie's List, a reputable Property Management company that has many positive reviews. I will be writing a review on that company soon so that you can see what a difference selecting the right company can make.