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Northwest Exteriors

4.4(
69
)
Electric Boiler or Radiator Heating System - Install - For Business, Metal Awning or Patio Cover - Install or Replace, Metal Awning or Patio Cover - Repair,

About us

Home improvement company specializing in window replacement, doors, patio covers, LifeRooms, sunrooms, siding, solar and HVAC Systems. We are committed to providing you with the highest level of customer satisfaction & finest home improvement products available. We've been in business since 1995. We are Diamond Certified and are rated A+ with the Better Business Bureau. Our competitive pricing guarantee ensures we will meet or beat any competitor's written quotes. We have many different finance options available! Simply the Best...Trust Northwest!

Business highlights

30 years of experience

Services we offer

Air-Conditioning & Heating, Entry Doors including Sliding Doors, French Doors and Security Doors., Patio Covers, Siding, Solar, Sunrooms, Windows

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.469 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
9%
3
1%
2
3%
1
9%
Write a review
Showing 1-25 of 69 reviews
Dana H.
Sep 2024
5.0
Yes, I recommend this pro
$14,000
Highest Recommendation! We just had them install a new 4 ton HVAC and retro fit vinyl windows/slider door. Great service from Rep Scott Herold (contact him directly 916-956-2788) to measuring people to installers. Thank you Scott Herold, Skip Hunter, Mike, Bill, Clint, Chris, Jeff and all those behind the scenes who were a part of the projects. Respectful, patient, quality products, great experience all around.
Teresa J.
Feb 2022
5.0
Yes, I recommend this pro
They did a great job
Gene M.
Dec 2019
1.0
Never heard from them
Response from Northwest Exteriors

"I went through all our Angie’s list contacts and I show no record of you contacting us. If you can give us a call and let us know what you are looking to get done in regards to your windows. We would be happy to see what we can do to help you out."

Rita R.
Mar 2019
5.0
Yes, I recommend this pro
It went well. They did a good job and were in and out quickly. No issues.
Response from Northwest Exteriors

"[Member Name Removed], thank you so much for the review! Please let us know if we can do anything for you in the future. Kelly"

Michael D.
Jun 2018
5.0
Yes, I recommend this pro
Excellent . Prompt Response and great price!
Brett C.
Nov 2017
1.0
$17,000
Instead, we have settled our balance in full and have decided to tell our story to every single person who is in the market to buy windows. Our message is simple, please, please learn from our mistake, DO NOT USE NORTHWEST EXTERIORS!"
Response from Northwest Exteriors

"Hi [Member Name Removed], As odd as this may sound thank you for the review. Northwest has been in business for over 23 years and prides itself on satisfied customers. Obviously, there has been a misunderstanding between Northwest and yourself. Looking at the pictures taken from an odd angle, it is hard to see your complaint. However poor communication lends itself to a perception/expectation issue. Then everyone "digs" in. It is never the intention of Northwest to provide anything less than exemplary service and in this case the "perception" is that we did not. Northwest could contest many of your points, but ultimately we have a "he said, he said" situation. In the future we will make sure that what we explain to a client is what they understand. Please feel free to contact me at any time."

Kenneth W.
Nov 2017
5.0
Yes, I recommend this pro
$5,200
It went very well.
Eric P.
Nov 2017
5.0
Yes, I recommend this pro
$9,300
None comment
Nancy M.
Oct 2017
3.0
$1,500
I was told by the installer who called the office that he was going to take pictures to show the building inspector. Sacramento Building Inspector does not accept pictures, so I have to travel 100 miles round trip to be there so the trim can be ripped off, inspected, put back on, caulked again and inspected again. This is not acceptable to me. Further, I asked a staff member to find out if the Inspector would accept the pictures before having to make two 100 mile trips and he did not get back to me with the information.
Response from Northwest Exteriors

"Hi [Member Name Removed], thank you for taking the time to give us feedback. We certainly are not shooting for a "C" on our report card. I am going to do some investigating, but that doesn't help with spending that much time in a car. It sounds like the building inspector requirements got confused (each jurisdiction have their own idiosyncrasies). I apologize for the inconvenience and thank you again for bring this to our attention. Kelly."

Nadia L.
Sep 2017
5.0
Yes, I recommend this pro
It went great.......
Response from Northwest Exteriors

"Hi [Member Name Removed], Thank you for the review. I will make sure to let the guys (and their boss) know that you weer happy with their work:) Kelly"

Isla C.
Aug 2017
5.0
Yes, I recommend this pro
$500
Their price was better than the other company. I would consider using them again.
Dave I.
Jun 2017
5.0
Yes, I recommend this pro
excellent work, very happy with new pet door and slider.
Doris T.
May 2017
5.0
Yes, I recommend this pro
$4,000
It went well, the team worked well with the painting team that was already at the house, I appreciated that.
Response from Northwest Exteriors

"Hi [Member Name Removed], Thank you for taking the time to review us. Our guys are pretty great and its nice to hear that they "play well" with others:) I'll let them know! Kelly"

Walter S.
May 2017
1.0
Set up an appointment to get an estimate on window replacement. The Representative called me the night before the appointment to confirm our meeting, then failed to show up the next day. How can you trust their prices or workmanship if they don not show up for the estimate ??
Response from Northwest Exteriors

"Hi [Member Name Removed], I am sorry for the inconvenience that we caused. I will look into what happened and get back to you ASAP. Kelly 916-500-1607"

William P.
May 2017
4.0
Yes, I recommend this pro
$100
He cleaned the wheels and that helped but later I cleaned the track and removed compacted dirt. That made a much larger difference.
Response from Northwest Exteriors

"Thank you for the review! I am going to pass on to our installation department your concerns and make sure we Completely follow up when the job is finished. Thanks again! Kelly"

Janet W.
Mar 2017
5.0
Yes, I recommend this pro
$18,000
very smoth
Barbara N.
Mar 2017
1.0
Very insulting experience trying to set up an appointment for an estimate. He asked If I was married.They would not schedule unless my husband was there too. I asked why and was told it was there policy. I asked what was the basis of the policy that would ask me those questions and he said he had no idea he was just a scheduler. It was just an estimate, nothing more, nothing less. Seems like they have quite a scam or high pressure sales tactic on the agenda. Needless to say they lost my business.
Response from Northwest Exteriors

"Hi [Member Name Removed], Wow:( I apologize for that conversation! Northwest does not do business like that. While there are certain guidelines, we are very flexible when it comes to setting appointments. Unfortunately, the new guy took our instructions to have both homeowners present to the extreme. If you would like I can have the head of the Rancho Cordova scheduling department give you a call or you can call me direct. Here is my cell phone 916-500-1607. Kelly Richardson VP Marketing."

Paul K.
Oct 2016
1.0
Terrible, they don't respond and don't seem to care about customers.
Response from Northwest Exteriors

"Hi [Member Name Removed], I am so sorry that this happened. I am trying to wrap my arms around this. We always make every effort to respond right away, Obviously, a benefit to us as well as the customer. I am contacting Angie's list right now, I think that it might have something to do with the categories that we are listed under. Somehow, we ended up under Awnings and Drywall. We do build patio covers... Northwest is primarily a door and window replacement company. www.trustnorthwest.com Give me a call if you'd like. I would like to help anyway I can. I apologize for the hassle this caused. Kelly Richardson | Marketing Northwest Exteriors, Inc. | Windows Hawaii 11200 Sun Center Dr, Rancho Cordova, Ca 95670 Office: 916-851-1632 | Mobile: 916-500-1607"

Linda S.
Mar 2016
5.0
Yes, I recommend this pro
$15,000

We really researched and had about five bids. I kept returning to Northwest Exteriors as Scott McKinistry in Sales had the most educational demonstration of windows samples and he took his time to explain both the windows and the installation process.

We visited the show room in Rancho Cordova and got a different idea about slider doors vs. French doors. It was worth the visit, as more competitive bidders' products were not as high quality.

The installation went great -- it took a little more than two days due to the French door installation. The whole project went very well and we are thrilled with the windows. I highly recommend Northwest Exteriors.


Teresa J.
Dec 2015
5.0
Yes, I recommend this pro
unknown
G M.
Nov 2015
5.0
Yes, I recommend this pro
$13,000
I hired Northwest Exteriors to replace 12 windows and 2 sliding patio doors.  Total cost was a bit more expensive than some of the other quotes I received, but the Anlin products that were installed are exceptional quality. I was very pleased with the experience from start to finish. My windows look great and the warranty from Northwest Exteriors is a plus. I will definitely contact  the company for other work in the future.
Luke G.
Oct 2015
5.0
Yes, I recommend this pro
$25,640
It went very smooth.  The workers were all very professional, courteous and helpful.  They did excellent quality work and in fact the painting contractor who followed asked me who had installed the siding because he said they did excellent work and he would like to recommend them.  I have hired many contractors over the years and Northwest Exteriors was absolutely the best in terms of quality, responsiveness and price.
Kimberly G.
May 2015
1.0
$5,000
I called Northwest Exteriors to set up an appointment to get an estimate to convert a window to a French door.  I gave them all of my information and they asked if my husband would be present for the appointment.  This is not the first time I have been asked this by various trades people.  When I explained that my husband works long hours and that he would not be available for the appointment, the person on the phone said he would see if they would make an exception and get back to me.  I have done many renovations totaling over $500K per house so this small window to door conversion was a small task in my eyes.  To date, I have not gotten a call back from the company.  It's unfortunate that this organization requires my husband's approval in order to work with us.
I wonder if my husband had called in asking for an estimate if they would have required my presence at the meeting?
Response from Northwest Exteriors

"[Member name removed], I apologize that we have not gotten back to you I will certainly look into it. As far as your question about your husband calling, yes we always try and schedule with both homeowners as it makes the decision process easier. Whether it's the husband or wife calling, we ask that both parties be there if possible. Thank you for the opportunity! Tom Orr"

Adison B.
Jan 2015
5.0
Yes, I recommend this pro
$15,000
unknown
Elizabeth C.
Jan 2015
5.0
Yes, I recommend this pro
$10,000
The two installers arrived at 9:00 on Monday.  They were efficient and did a very good job.  They cleaned up after themselves and stayed busy the entire time they were at our house.  One of the workers was a real perfectionist, and he policed the work of the other person pretty closely to make sure everything looked perfect.   They hauled away all the old windows. 
The windows are beautiful, and the sound blocking is really great.  It did, however, make us aware of how leaky our doors are because any air or sound comes in only through them now.  Next up, new doors!
I highly recommend these installers and the windows.  We are very pleased with them both.
Showing 1-25 of 69

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Northwest Exteriors is currently rated 4.4 overall out of 5.
Northwest Exteriors accepts the following forms of payment: CreditCard
Yes, Northwest Exteriors offers free project estimates.
No, Northwest Exteriors does not offer eco-friendly accreditations.
No, Northwest Exteriors does not offer a senior discount.
No, Northwest Exteriors does not offer emergency services.
No, Northwest Exteriors does not offer warranties.

Contact Information

11200 Sun Center Dr, Rancho Cordova, CA 95670

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