Northwest Exteriors
Founded 1995 • With Angi since December 2011
Licensing
- Trade License Number
- 710798
- Trade License Locale
- California
- Trade License Authority
- California: Contractors
- Trade License Expiration
- 03/31/2024
Hours
Phone Number
Address
11200 Sun Center Dr
Rancho Cordova, CA 95670
Description
Verified Reviews
Ratings Distribution
Rating Details
Read reviews by category
03/26/2019
rita R.
It went well. They did a good job and were in and out quickly. No issues.
Description of Work
Replaced all windows.
Category replacement windows
Services Performed? Yes
Hire Again? Yes
Work Completed On 03/26/2017
Service Provider Response
[Member Name Removed], thank you so much for the review! Please let us know if we can do anything for you in the future. Kelly06/09/2018
David D.
Excellent . Prompt Response and great price!
Description of Work
Window cutdown with installation of a sliding glass door
Category replacement windows,doors
Services Performed? Yes
Hire Again? Yes
Work Completed On 05/10/2018
11/15/2017
brett C.
Instead, we have settled our balance in full and have decided to tell our story to every single person who is in the market to buy windows. Our message is simple, please, please learn from our mistake, DO NOT USE NORTHWEST EXTERIORS!"
Description of Work
Whole house window replacement
Category replacement windows
Cost $17,000
Services Performed? Yes
Work Completed On 11/15/2017
Images
+3 More
Service Provider Response
Hi [Member Name Removed], As odd as this may sound thank you for the review. Northwest has been in business for over 23 years and prides itself on satisfied customers. Obviously, there has been a misunderstanding between Northwest and yourself. Looking at the pictures taken from an odd angle, it is hard to see your complaint. However poor communication lends itself to a perception/expectation issue. Then everyone "digs" in. It is never the intention of Northwest to provide anything less than exemplary service and in this case the "perception" is that we did not. Northwest could contest many of your points, but ultimately we have a "he said, he said" situation. In the future we will make sure that what we explain to a client is what they understand. Please feel free to contact me at any time.10/06/2017
Nancy M.
I was told by the installer who called the office that he was going to take pictures to show the building inspector. Sacramento Building Inspector does not accept pictures, so I have to travel 100 miles round trip to be there so the trim can be ripped off, inspected, put back on, caulked again and inspected again. This is not acceptable to me. Further, I asked a staff member to find out if the Inspector would accept the pictures before having to make two 100 mile trips and he did not get back to me with the information.
Description of Work
A nail-fin window was replaced
Category replacement windows
Cost $1,500
Services Performed? Yes
Work Completed On 10/06/2017
Service Provider Response
Hi [Member Name Removed], thank you for taking the time to give us feedback. We certainly are not shooting for a "C" on our report card. I am going to do some investigating, but that doesn't help with spending that much time in a car. It sounds like the building inspector requirements got confused (each jurisdiction have their own idiosyncrasies). I apologize for the inconvenience and thank you again for bring this to our attention. Kelly.08/15/2017
Isla C.
Their price was better than the other company. I would consider using them again.
Description of Work
Window install.
Category replacement windows
Cost $500
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/01/2013
05/17/2017
Doris T.
It went well, the team worked well with the painting team that was already at the house, I appreciated that.
Description of Work
I needed a new sliding door and some windows that were an odd size in my bathroom.
Category replacement windows
Cost $4,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/28/2017
Service Provider Response
Hi [Member Name Removed], Thank you for taking the time to review us. Our guys are pretty great and its nice to hear that they "play well" with others:) I'll let them know! Kelly05/17/2017
walter S.
Set up an appointment to get an estimate on window replacement. The Representative called me the night before the appointment to confirm our meeting, then failed to show up the next day. How can you trust their prices or workmanship if they don not show up for the estimate ??
Description of Work
Estimate for window replacement.
Category replacement windows
Work Completed On 05/16/2017
Service Provider Response
Hi [Member Name Removed], I am sorry for the inconvenience that we caused. I will look into what happened and get back to you ASAP. Kelly 916-500-160705/15/2017
William P.
He cleaned the wheels and that helped but later I cleaned the track and removed compacted dirt. That made a much larger difference.
Description of Work
Sliding patio door very stiff
Category doors
Cost $100
Services Performed? Yes
Hire Again? Yes
Work Completed On 03/20/2017
Service Provider Response
Thank you for the review! I am going to pass on to our installation department your concerns and make sure we Completely follow up when the job is finished. Thanks again! Kelly03/08/2017
Barbara N.
Very insulting experience trying to set up an appointment for an estimate. He asked If I was married.They would not schedule unless my husband was there too. I asked why and was told it was there policy. I asked what was the basis of the policy that would ask me those questions and he said he had no idea he was just a scheduler. It was just an estimate, nothing more, nothing less. Seems like they have quite a scam or high pressure sales tactic on the agenda. Needless to say they lost my business.
Description of Work
Estimate to replace a few windows
Category replacement windows
Work Completed On 03/06/2017
Service Provider Response
Hi [Member Name Removed], Wow:( I apologize for that conversation! Northwest does not do business like that. While there are certain guidelines, we are very flexible when it comes to setting appointments. Unfortunately, the new guy took our instructions to have both homeowners present to the extreme. If you would like I can have the head of the Rancho Cordova scheduling department give you a call or you can call me direct. Here is my cell phone 916-500-1607. Kelly Richardson VP Marketing.11/07/2016
David I.
excellent work, very happy with new pet door and slider.
Description of Work
1 replacement window installed, replaced sliding door with new door and pet door included
Category replacement windows
Services Performed? Yes
Hire Again? Yes
Work Completed On 11/02/2016
Services Offered
Windows, Patio Covers, Sunrooms, Siding, Air-Conditioning & Heating, Solar, Entry Doors including Sliding Doors, French Doors and Security Doors.
Services Not Offered
Auto Windshields, Glass Pane Replacement, Interior Doors.
Frequently Asked Questions & Answers about Northwest Exteriors
How is Northwest Exteriors overall rated?
Northwest Exteriors is currently rated 4.4 overall out of 5.
What days are Northwest Exteriors open?
Northwest Exteriors is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 2:00 PM
What payment options does Northwest Exteriors provide
Northwest Exteriors accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, Financing
Does Northwest Exteriors offer free estimates?
Yes, Northwest Exteriors offers free project estimates.
Does Northwest Exteriors offer eco-friendly accreditations?
Yes, Northwest Exteriors offers eco-friendly accreditations.
Are warranties offered by Northwest Exteriors?
Yes, Northwest Exteriors offers warranties.
What services does Northwest Exteriors offer?
Northwest Exteriors offers the following services: Windows, Patio Covers, Sunrooms, Siding, Air-Conditioning & Heating, Solar, Entry Doors including Sliding Doors, French Doors and Security Doors.
Are there any services Northwest Exteriors does not offer?
Auto Windshields, Glass Pane Replacement, Interior Doors.