COLOMA TV & VCR REPAIR

unknown

unknown

unknown

This was a nightmare. The TV was purchased by my sister-in-law at Costco over 2 1/2 years ago. She had problems with this TV before; however, the warranty expired in August '09. I called Mitsubishi and asked what the problem was and they said the lamp. I then called Coloma repair to get a house call because this is a large TV. He came out and hour late. After taking out the lamp, he realized that he forgot the replacement all the way across town and we would have to reschedule. He wrote up an invoice for $345. $220 for the lamp $55 for house call, and the rest for diagnostic. Ridiculous. He knew that we might get reimbursed for the services, so he jacked the price up. Well. it turns out we are not getting reimbursed but the company agreed to send a replacement lamp for free. So I called Peter back and told him I was sorry for the inconvenience, I no longer needed his services, and I would be installing the lamp myself in order to save money. I said for his trouble, I would send him a check for $55 for making the house call, but not for the diagnostic as stated in his invoice. He said that he would not charge me for the lamp, but would come out and finish the job for $100+ dollars. He argued that he was owed for diagnostics even though I told him I had already diagnosed the problem with the company before he even came out here. He insisted that he come out and fix it because he is owed for technical labor. I apologized again and said I didn't need his services and that I'd send him a check. He resigned and said that if I have any questions on the installation, "Don't call me. I will not help you." I talked to a number of people who said that $345 is a ridiculous price for this kind of fix. Peter even acknowledged when I called him back the second time that he spoke with Mitsubishi and the lamp went down $40. How convenient!! I did not like the fact that he was over an hour late. And I didn't appreciate the fact that he tried to weasel his way back in order to make a quick buck on an unsuspecting customer. Very shady. I realize that his line of work is hard, and he's trying to make a living, but I don't like being ripped off.

My husband had trouble understanding the gentleman due to his strong accent. In spite of that we now can see the whole screen including subtitles.

They are very competent. They diagnose the problems quickly. They are willing to come to the customer’s house and carry out the repairs in the house if they possibly can.

We watched a movie, and all was well, later when we wanted to watch T.V. the colors were green and purple and there was a distorted line across the top of the screen. I looked up Angie's List and found this company listed. Since they were close, I called, and he said that he would be out 4:30 that afternoon. I was so surprised because I was expecting to be told some day the following week. Later around 3 he called me back to say that he was going to be delayed, but could be here at 6 and wanted to apologize for not keeping the 4:30 appointment and wanted to know if 6 would be ok. Of course that would be fine. He showed up at 6 and went right to work. He was very pleasant and professional. It wasn't long before he had the problem diagnosed and was removing a tray from the bottom of the T.V. He said that he had to take it back to the shop to do the repairs, since it was a very delicate process and he had to use mirrors to do it correctly. No problem. He put the set back in place and even helped me set up another portable T.V. for that evenings viewing. He said that he would be back the next morning (Saturday) at 9 a.m. He was here even before 9 and started right in replacing the tray. He put the set back together and back in place, and made a few adjustments on the T.V. and unhooked the portable T.V. and put it back into the other room. I am so impressed. Will call him again if I ever have another problem and would recommend him to anyone.

I highly recommend them because they did a great job and the price was completely reasonable. The price listed included the part that was needed, too. When they got the part, they came to my house and fixed it around 7pm. They were very courteous.

He did a great job for a reasonable price.

It went well. We did not want to take the TV into a shop since it weighs about 200 pounds. We called Peter and he agreed to come by on a Saturday. He showed up very close to the time he said he would. I had to help him turn and support the TV while he took the back off. He diagnosed the problem and gave us an estimate for the replacement. He tried to get a new part from Panasonic, but only could get a refurbished unit from an after market supplier. He called to say the part had come in and came by in the evening the next night. Changing it out went well but he and I almost dropped the TV. Stopped it in time. Hard to juggle 200 pounds. Final cost was right at the estimate. He did have to stop by one more time to focus the unit and did so without an extra charge.

I consulted Angie's List and selected Coloma TV and Repair. The owner called within two days later with the repairs and estimates. Work was completed within a week. Work was reasonably priced.

EXCELLENT SERVICE. THE COMPANY WAS A DISTANCE FROM HOME. HE WAS VERY KNOWLEDGEABLE AND SUGGESTED A POSSIBLE PROBLEM. BEFORE I WAS HOME, HE HAD CALLED WITH THE PRICE TO REPAIR AND HAD IT READY THE NEXT DAY BY 11 AM. MAY WANT TO CALL FIRST, WHEN I LEFT HE LOCKED UP AND WENT TO LUNCH. COULDN'T HAVE BEEN GONE TOO LONG AS HE HAD THE ESTIMATE BEFORE I WAS HOME.

I think except for the receiver's cost being higher by $100.00, overall we were pleased with the service provided. It was very professional experience.

This is a small business and they charge a reasonable price. They also guarantee their work and called right back to give us a quote after checking out the TV to diagnose. They also called as soon as it was done and it was all done in a timely manner. When my husband went to pick it up, the repairman demonstrated that it worked instead of just giving us his word. He even brought the parts back to show what he'd taken out. Very thorough and professional.