Appliance Rescue Service

I was very pleased with the service. They installed a Maytag washer and dryer. One technician came out. He was on time and very helpful. The pricing was reasonable. I had no problem scheduling the service or contacting the company.

This was a warranty service on a new refrigerator, so I was not the payer. But the way I was treated by the customer service personnel and by the technician when he arrived, there was no doubt that I was the customer. Scott T. called to let me know he was running late (5 minutes). He was personable and friendly, quickly found the problem and was able to fix it immediately, When my refrigerator was installed, the installers had to wedge it in because of the baseboards. Scott was able to get the fridge out of the space, and even offered to remove the baseboard from one side to improve the way the fridge fit. (The baseboard looked nice when the space was new and empty, but really served no purpose once the fridge was installed.) He took meticulous care removing the baseboard in order to not damage it or the wall. This was all above and beyond what was necessary to fix the fridge but was important to make things easier for me in the future should I have any other issues with the appliance, and Scott took care of it enthusiastically. I kept Scott's card, and when/if I have another issue with any appliance, I'll be calling Appliance Rescue Service--they know what they're doing!

It looked good. The refrigerator wasn't repairable. They gave me an estimate of $700. They were on time. They were efficient and nice. They were good.

They were on time, very polite, very professional and respectful. On the first visit they correctly diagnosed the problem and a couple days later returned with the part. It was a care-free interaction.

Knew what he was doing. Immediately disassembled the grinder unit and cleaned it to see if that was the cause of the noise. But it was pretty obvious it was the motor. Then he saved us money by ordering a complete section (motor, grinder, drain sifter) which was cheaper than just the motor order. I was impressed he could do this with a mobile device. He also noticed a support lock missing when installing the new unit, which I had found after our kitchen remodel (I didn't know what it was, just found it on the floor by the dishwasher). All these years it worked w/o that support lock (one of three) because the original contractor was careless. Anyway, I retrieved the piece, he locked it in and it's been working great (and even quieter than before) for over a year. Too bad this particular service agent was moving to Washington state. But appliance rescue has also fixed our washing machine (many years ago) with similar great results.

They overcharged me. I was quoted $60. They charged me $80.

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I would recommend them to others. They are easy to work with, efficient and the pricing was also reasonable. I have no warnings on them.

Scheduler first told me couldn't set apt. before Friday. After a brief conversation about specific problem, she told me that, in fact, she could schedule for Thursday between 3 and 5 pm. Today she called and said that they couldn't keep the appointment and would be unable to send someone until Monday, June 23, 2014. No explanation was given for the late notification of cancellation nor why their serviceman would not be available until Monday.

They were very polite and helpful. On time and very reasonably priced. They were very efficient.

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Terrible. The repairman was professional and in my opinion very good at his job. He explained everything to me and was going to order a new, warrantied part through LG. I was called by his company the next day to say they would not do warranty work on LG due to a new contractual obligation they have with another manufacturer. I had asked if they cover LG work when originally setting up the appointment to have my washer fixed. They said yes. They did not tell me they wouldn't fix a warrantied part. Amazing. So I was left with a major broken part (rotor assembly) sitting atop the washer and had to call another company to come out and do the work...which, a week and a half later am still waiting for the part from LG. I demanded my money back from Appliance Rescue but only got back the labor cost, not the $69 service call charge.
Very disappointed in a business that wasn't up front about what they would and wouldn't do.

He new specifically about the problem our dryer was having. It would not spin. hew was able to get it going without any parts. Good job!

Technician evaluated our washer and advised the repair would be $826 plus shipping for the parts and $250 labor to install in a written estimate.

We procured the 4 required parts for the repair from Whirlpool. The same technician returned to install the parts on 4/30/14.

He installed 2 of our new parts, threw one in the garbage and took (stole) the 4th part (about $100 value). Also at that time tried to charge us $350 for the labor.

I discussed the problem with Anthony their Office Manger. He advised that the technician reports that the part he stole was broken. I had examined all the parts when we received them and did not find any damage. Why would the technician have started the repair if this part was broken? He went on to advise the reason the technician took the part was that he did not want to burden us with having to dispose of the part. This statement has no credibility since the technician left the two large heavy parts removed from our washer in the middle of our garage.

Since then the technician has returned the stolen part and it is now damaged.

This same company also operates under www.800appliance.com

They do factory authorized appliance service. The first time the guy came in the technician was excellent. We had a problem with a warranty purchase that came with this property. He came in and was excellent. He also found something else that was wrong and he fixed that also.
It didn't cost us anything because it was under warranty. They guy I had was a wizard, he was a rocket scientist. He worked fast and was excellent. No time wasting, just in and out bang, he knew what to do. He repaired the microwave oven. He knew exactly what the problem was as soon as he popped open the panel. He knew exactly what to look for and he was in and out of here in 15 minutes. It was not only good for us but it was good for his bosses. I was very impressed.
I liked that it was quick and effective. He was so good at what he does, he is so experienced, that when he popped the panel back, he knew what the problem was and he fixed it. He said it is very common in microwave ovens. He resolder and reconnected it and then he noticed a problem with the door that we didn't notice and so he brought us a new door.
If we had a problem I wouldn't hesitate to call him. I don't know what it would cost if it wasn't under warranty.

I called on Tuesday the 11th of March at 1:00 pm, and they had a tech to my home by 4:00pm that same day. I received outstanding service from my technician, and he was extremely professional. I would highly recommend this company for all appliance repairs and will definitely use them again, if so needed.

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They were very professional and waited beyond repair to make sure that the refrigerator began cooling.

Very professional.

Went very well.

I received a call shortly before Mr. Delgado arrived. I would definitely use them again.

It was too expensive. They were fine. They showed up when they said they were going to but it was just more expensive than I would have gotten for a microwave fix. They were here for about 30 minutes and then that was it. It was fine. They do come to your house so that's probably why it costs so much. They were on time. I would like to find something that's less expensive but I guess I would use them again because there's not a lot of appliance repair people working here.

WOW!. Paul is the best service tech I have come across in years. I called the morning of 11/5 because my refrigerator wasn't cooling properly. By 1:30 Paul was out here and assessed the problem. Unfortunately he had to order a board and wouldn't be able to make it back until the 8th. I asked to be put on his cancellation list in the event something opened up sooner. In the meantime, he defrosted the freezer section so I could limp by until he could get back. Later in the evening I received a call that he had a cancellation for today, the 6th between 4 and 6. He called about 2:00 and said he could come earlier. He showed up with the part but found it wasn't solving the problem. He then went and got an additional board and was back within the hour and fixed the issues. Granted it wasn't cheap but here's the real deal....they warrant their parts and labor for a whole year. You are lucky to get 30-60 days out of most company. This sealed the deal for me and made me a bit more comfortable about how expensive the repair was. I know they won't leave me in the cold in a couple of months. I highly recommend this company not only for the great warranty but also for their professionalism. Thanks Paul for a job well done.

We need to buy a washer and dryer. Appliance rescue provided excellent advice on the most reliable brands to purchase. Thank you,