Appliance Rescue Service

I was a little shocked at the price for both the part and the service call. The guy was pretty responsive. They were here when they said they would be. He was very good.

We got them from Angie's List. We've used them before and they were always great.

When you call 1-800-APPLIANCE also known as Appliance Rescue, you are sent whomever they contact as your repair person. Your repair person does not work for this company but is an independent contractor. When you call to talk about billing, you get switched to Accurate Bookkeeping Service. The repair person did a fine job. However, their pricing is out of the ball park to say the least. They do not charge by the hour, and their fees are exorbitant for the service they provide. We had one dryer light bulb and one door switch replaced which took all of maybe 20 minutes and cost under $50 for both and were charged over $200 for the call. Labor was billed at $169 which didn't match the suggested estimate given us. All in all, it was a total rip off. I would not recommend this company to anyone.

Courteous contact., but they only do major appliances, not small

I would use them again.

If they wanted to, they could have said, "Sure." The guy was very helpful and said, "Look, it's going to cost as much to buy a new one as it would to repair this." So they didn't do the work.  I only paid a small service fee or something and then they ended up not doing the work and I bought a new washer. But, I appreciated that. They could have had me repair it. They could have had me repair it seven times and I would have, on their advice, but they were honest. As a matter of fact, we left their magnet on our refrigerator.

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Kitchen Aid Fridge stopped cooling so I called the 800 number in the Refrigerator manual, and these people at the Kitchen Aid phone number connected me to Appliance Rescue for service. First appointment offered was a week out, then, suddenly, they had a next day appointment, which was good. Was told that it was $69.95 to come out, which is credited toward the entire bill. Ok, I took off work, cause no one works nights or weekends anymore--service was performed and invoice written on the spot. Replaced was an electrical switch device, small white plastic box which sits behind the panel in the back of the fridge near the compressor.  Part charge $90, tax, $7.somthing, and labor $140.  Repair took less than 5 minutes, but repairman hung out for 30 minutes or so to be sure it was working.  All was fine till I asked, as politely and gently as possible, where/how did they/he arrive at the $140 charge. They seem to take offense at asking this.  Repairman said, well I can charge $120, $140, $180 or whatever depending on what I do.  So is it an hourly rate, a flat fee or is the fee associated with the part, are there standard charges?  Anyway I guess a customer is just supposed to not ask, or assume it's legit, or whatever but I was accused of making him "feel like" the charge was inappropriate. He became defensive and I kept saying, "I'm just asking a question about how the amount is determined".   the fridge seemed to have a rattling noise I have never noticed before, (same house, same fridge 11.5 years). Thought maybe there was something loose in there after the repair, so asked them to come back out.  was told everything was okay and he was surpri

ed I had never heard it before (guess it was me). then the repairman accused me of calling him out on this call to explain the charges, which I assured him I did not do, I really did call because I heard a new rattle, and heard it all the way from the family room.  Anyway I explained I just wanted to understand where the $140 labor came from, he didn't understand my question, so I re-worded, how did he arrive at the $140 charge, he then still didn't understand what I was asking, so I said how did you get/arrive at the $140 charge. he said It was labor, I said I see that (part, tax, labor, I get that) just wondered if he can charge what he wants, or it there's standard charges, hourly rates, what?  A very uncomfortable situation, the repairman was defensive and seemed angry but he couldn't give me a plausible explanation, till I asked, is it just a flat rate charge, he said yes. So I guess you get charged according to whatever they want to charge.

My dad caled a random appliance repair company that charged us over $500 for a repair that didn't fix the oven. Eric, from Appliance Rescue, quickly diagnosed the real issue and had us back in business in no time. Not only did they repair the oven, they identified that the previous repair was not necessary enabling us to go after reimbursement. Great service provider. Arrived within the window specified and affordable. My family would highly recommend.

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The next week I called to find out what was going on because they did not contact me. They told me the part was on back order and it would be 6 weeks before they could fix it! So, I checked with the manufacturer and another supplier and found that they both had the part in stock! I wouldn't be recommending these people to anyone since they aren't truthful and they don't follow through.

This vendor uses more than one name on here so beware. 1-800-Appliance and Appliance Rescue.
Notice the same phone number, they didn't do anything for us, yet charged us $110. Ridiculous.
Waste of money and time, look elsewhere!

As I said before, it worked. If it didn't, then I was to call him back!

showed up promptly and made necessary repair