With over 25 years experience, we pride ourselves on Superior Service! All repair technicians meet the highest levels of performance — State licensed, factory trained and certified to work on today's complex brands of refrigerators, stoves, ovens, microwaves, ice makers, washers and dryers. Each technician is individually licensed and fully insured for your protection. DBA: Appliance Rescue, 800 Appliance Inc. DBA web address: www.800appliance.com. Additional location: 3540 W, Sahara Avenue #267, Las Vegas, NV 89102. Factory Trained, Factory Authorized Service Provider for Whirlpool, Maytag, Jennair, Kitchenaid, Amana, Roper, Estate, General Electric, Samsung, Haier and other major brands. Factory Service provided by Licensed Employees Only. No Subcontractors.
Appliance repair.
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Kitchen Aid Fridge stopped cooling so I called the 800 number in the Refrigerator manual, and these people at the Kitchen Aid phone number connected me to Appliance Rescue for service. First appointment offered was a week out, then, suddenly, they had a next day appointment, which was good. Was told that it was $69.95 to come out, which is credited toward the entire bill. Ok, I took off work, cause no one works nights or weekends anymore--service was performed and invoice written on the spot. Replaced was an electrical switch device, small white plastic box which sits behind the panel in the back of the fridge near the compressor. Part charge $90, tax, $7.somthing, and labor $140. Repair took less than 5 minutes, but repairman hung out for 30 minutes or so to be sure it was working. All was fine till I asked, as politely and gently as possible, where/how did they/he arrive at the $140 charge. They seem to take offense at asking this. Repairman said, well I can charge $120, $140, $180 or whatever depending on what I do. So is it an hourly rate, a flat fee or is the fee associated with the part, are there standard charges? Anyway I guess a customer is just supposed to not ask, or assume it's legit, or whatever but I was accused of making him "feel like" the charge was inappropriate. He became defensive and I kept saying, "I'm just asking a question about how the amount is determined". the fridge seemed to have a rattling noise I have never noticed before, (same house, same fridge 11.5 years). Thought maybe there was something loose in there after the repair, so asked them to come back out. was told everything was okay and he was surpri
ed I had never heard it before (guess it was me). then the repairman accused me of calling him out on this call to explain the charges, which I assured him I did not do, I really did call because I heard a new rattle, and heard it all the way from the family room. Anyway I explained I just wanted to understand where the $140 labor came from, he didn't understand my question, so I re-worded, how did he arrive at the $140 charge, he then still didn't understand what I was asking, so I said how did you get/arrive at the $140 charge. he said It was labor, I said I see that (part, tax, labor, I get that) just wondered if he can charge what he wants, or it there's standard charges, hourly rates, what? A very uncomfortable situation, the repairman was defensive and seemed angry but he couldn't give me a plausible explanation, till I asked, is it just a flat rate charge, he said yes. So I guess you get charged according to whatever they want to charge.State Contractor License Requirements
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