Founded 1982 • With Angi since May 2005
Angi Certified
Service Provider Response
Thank you for your review; however, you have left a few details out of this review. I spoke with you at length on the phone about our labor rate and the process we would be using to locate your leak. You were adamant that we not dig your yard, which as I explained may be the only way to find the leak. You had told me another plumber was out and couldn't find the leak because you wouldn't let him dig. You were well aware that a spot repair would be made IF we could find the leak. Unfortunately, the leak wasn't able to be found. Our plumbers kept you up to date every step of the way. Today our plumber stated to you that if he can't find the leak within a four-hour time frame today, we would recommend replacement of the line, and you approved us to continue, knowing full well our labor rate. You didn't mention in this review that you also had your main shut off valve rebuilt, as well as a tree removed by us. Yes, you can find cheaper labor but you hired us knowing our rates. Unfortunately this leak is in your yard somewhere and not at a connection near the meter or the home as is usually the case, as I explained to you. You could have stopped us at any time you felt it was too expensive for you, as we kept you very informed of the charges. Good luck with getting your line replaced.Service Provider Response
Thank for the review Mrs. [Member Name Removed]'s. We are happy that you are pleased with the way everything went. If you are ever unhappy or just have questions please reach out and we will be sure to help you in anyway we can. Thank you for your patronage, Mike Cheney PresidentService Provider Response
Thank you very much for taking the time to write your review. Jonathan was the lead tech and Anthony was the tech in training, so you know you had them reversed. I wanted to touch base with the cost and I wanted to see if you had any other quotes that were less expensive or your thoughts as to what we could do to help make the price a 4 or 5 star rather than a 3 star? If you have anything you would like to share with me on that you can email me directly at info@valleyplumbinginc.com If not than I understand. I appreciate your time and we love the review. I will be sure that at our next Safety Meeting I will read your review, "Atta Boy" is what we call them, a loud to all the techs. Mike Cheney President Valley Plumbing 925-462-1639Service Provider Response
We are all so sorry that this has happened and you spelled it all out as it occurred. I will stand by our mistake and as I stated earlier, I would be more than willing to return myself to make sure anything more we do is done to the best of our abilities and I would be willing to give credit at that time to help compensate for the time and effort you have had to go through in dealing with this issue. As you stated, I was not willing to not charge you for the job to keep the 5 star review. If we earn the review great. If we made mistakes and we are unable to correct them then we deserve a 1 star review, if that's the [Member Information Removed] you feel. I can accept that and I would never feel correct if we paid someone for a review. Sites like this are for people to get to know a company before they hire them. They are a good place to learn the good and the bad that happen when you are doing business with a company. To think that a business has only 5 star reviews is silly and not reflective of real life. If you have been in business long enough you will have issues that come up. It's how you choose to or not to deal with them that matters. I think it is good for everyone to see the good and the bad and I can sleep well in knowing that I've done my best to make things right. Thank you for your review and I hope that you may find it worth your time to give us the chance to show you our 5 star service abilities in the future. Mike Cheney President 925-462-1639 info@valleyplumbinginc.comService Provider Response
Thank you for taking the time to write a review. Mike Cheney PresidentService Provider Response
I looked into this and listened to your call in describing the situation. This is totally unacceptable and I do apologize. I'm having the tech supervisor calling you back as I'm typing this so we get you the estimate for the replacement of the Roman tub valve and trim. I don't know why this was not sent out because he had completed the estimate on 5/27. I have no acceptable excuse for why this has happened and I'm working to make sure it won't happen again. Mike Cheney President Valley Plumbing 925-462-1639Service Provider Response
Thank you for taking the time to write a review. It is very much appreciated. I will be sure to pass on your review to Kirk. Mike Cheney President Valley PlumbingService Provider Response
Thank you for the review. We appreciate your business. Valley Plumbing Mike CheneyService Provider Response
Thank you for taking the time to write a review. We love to have people love the work we have done. Mike Cheney President Valley Plumbing 925-462-1639Service Provider Response
Thank you very much for taking the time to tell others about the work we do and the techs we have performing our work. We are always looking for professional techs to service our customers and if you know of anyone looking for a great company to work for please send them our way. Mike Cheney President Valley Plumbing 925-462-1639Service Provider Response
I'm very sorry to hear there was an issue. Can we come back to see if the tiles can be polished? Please let me know as soon as you can and I will have someone out to see what we need to do to make things right. Sorry for any problems, Your friends at Valley Plumbing 925-462-1639 info@valleyplumbinginc.comService Provider Response
Re-piping the water lines in your home from galvanized steel to copper was our pleasure! Even when things don't go as we all would like we strive to make sure the end result is the best. We hope you will enjoy the new found volume and clean water in your home for years to come. Thank you for your patronage and for thinking so highly of us that you are reach out and tell others about your experience. Thank You from all of us at Valley Plumbing!Service Provider Response
Thank you for posting a review for us. We strive to do the best job we can and keep communication open with our customers. Working thru problems is a lot of what we do. It's amazing the amount of work we do as a pick up from either DYI'rs not able to get the job done or other companies that wouldn't come back to finish or repair a mistake. We are one of the only places you can hire a plumber and if you need you can come thru our doors and talk to us for any reason. No phone messages left on an answering machine and waiting days for the tech to call you back. You know how and where to find us when you need. Thank You, Mike Cheney President 925-462-1639 [Hyperlink Removed]Service Provider Response
Thank you again for all your support and if we can do anything better please let me know. Mike Cheney President 925-462-1639 [Hyperlink Removed]Service Provider Response
Thank You for the review. We appreciate the business and we are glad we could be your hero in a time of need. The strongest advertisement we can ever receive is the recommendation from someone who has experienced our services and telling others that they would recommend us for their needs. Spread the word to friends and family when they are thinking of anything plumbing. We have done over half a million in kitchen and bath remodels in this year alone. Don't get stuck in thinking we are only service and repair plumbers. We do a lot more than just service. Thank you for your patronage, Mike Cheney 925-462-1639 info(at)valleyplumbinginc.comService Provider Response
Thank You for taking the time to write a review for us. We love when people can help others in our community by telling them about their experiences working with us. It could be a simple garbage disposal replacement to a complete bathroom remodel that expands the area like moving the walls and creating a whole new space of their dreams. Or in your case changing out a water heater. If we can do anything better please call or email me. Mike Cheney 925-462-1639 info(at)valleyplumbinginc.comService Provider Response
Thank You Very Much for the review! I'm glad to hear we have another supporter of VPHC. Be sure to know that we take pride in the work we do and if you unhappy I want to work to see what we could have done or can still do to make things right. Keep me in the know and stay in touch. Call or email me anytime. Thank You for your patronage, Mike Cheney 925-462-1639 info(at)valleyplumbinginc.comService Provider Response
Thank You for taking the time to write a review. It took me a little time to review this info and back track what had happened. From my understanding we got together with Mr. [Member Name Removed] and the issue has been resolved. He came in and received the correct faucet spray head from our stock of Pfister faucet materials. Apparently the unit that you had was purchased through HD and the materials were not the same. We do find this from time to time. Manufactures may put out products that look the same but are not made of the same quality for a big [Member Information Removed] store as is what we receive. It's hard to tell the difference by a picture. It's great that you sent the picture for us to try and ID the fixture to bring out the parts needed but it's not guaranteed. We had been told the leak was on the hose so that is what was brought. If you had requested the head also than that was our mistake. I believe that the hose was what was asked for. I'm glad that this is complete and all is working as it needs to be. If we can do anything more please do not hesitate to call or email us. Mike Cheney 925-462-1639 info(at)valleyplumbinginc.comService Provider Response
Thank you for taking the time to write a review. Sorry that you had to wait weeks for the estimate appointment. It's just a sign of the times and the inability to find qualified personnel to do the work we do. I know the estimates are free but your time and ours is worth a lot and we can only get to so many in a day. John our estimator is very good at what he does and we perform our jobs with the best techs. Most or staff have been with us for over 10 to 15 years. I hope your job is completed as you hope but know that if things don't work out we are here if you need us. Thank you for the opportunity to bid your upcoming job. Sincerely, Mike Cheney 925-462-1639 info(at)valleyplumbinginc.com (they won't let us use the at sign!)Service Provider Response
Thank You for taking the time to write a review for others to get to know our services better. I'm glad we were able to help. If you can think of anything more we can do for you please contact us and we will be happy to respond. Have a Great Day! Mike Cheney 925-462-1639 info(at)valleyplumbinginc.comService Provider Response
Thank you for taking the time to write a review. Sorry about the recirc. pump that should not have happened and should have been taken care of sooner. The scheduleing has a lot to do with our lake of abilities to find good technicians. As you can tell we wont hire just anyone and they will work for us only after we have run them through our training and know that they are going to represent all of us from VPHC with integrity. Thank you for the input and we are working hard to try and gain some skilled workers to handle our work load in a timely manner. Thank you for your patronage, Mike Cheney 925-462-1639 info(at)valleyplumbinginc.com