Valley Plumbing Home Center, Inc

I spent more than $1330 with them to identify my water leak is on main line ! They want additional $5100 to replace about 45 feet of main water line. I thought these guys can identify the main line leak and do spot repair. But finally they also want to do the replacement as previous plumbers suggested, who want to replace mainline.I fired them after hearing their $5100 quote just for replacing 45 feet main water line. Hired a plumber from Thumbtack to replace the mainline for $3200. These guys are too expensive for the amount of work they do. Better hire a well reviewed plumber from Thumbtack app, where you can get the things done with less than 50% of what these guys want to charge.

They claim “Integrity Before Profit” actually it’s totally opposite. “Profit Before Integrity”. If there was an option to give -ve star I would give them -5. It has all been very painful and expansive experience dealing with them and there are lot of better plumbers and plumbing companies in our area. Try to avoid Valley plumbing they don’t have a soul and just want to take advantage of people. End of Dec. 2022 our shower water won’t stop so we had to call a plumber in an emergency and whoever we called he came within 20 mins. (God bless him) and he stopped the water but said since we have Grohe and they are tricky to open and he doesn’t want to break anything he suggested calling somebody who has experience with Grohe so I called Valley plumbing and sent them pictures and explained everything and asked if they have someone experienced in Grohe and they said absolutely and I scheduled the appointment. They charge $200/hour. Their technician showed up and established that we need to order new cartridge and he would have to come back once it arrives. Even after establishing that there will be another visit it seemed like he wanted to finish his hour because he voice recorded so many things and took tons of pictures and then typed up so many things while his hourly clock is running. Then he went around the house putting their advertisement sticker on all of our appliances saying he get $5/ appliances and he finished his hour and charged me $200. After he left I called the company and mentioned all these and asked to not charge me full hour when he comes back with the part because whatever he did was so unnecessary. Now once the part came he came again and this guy is so interested in finishing the hour that he comes and rings the door bell then and starts his clock then goes back to his van to get his stuff. Within first 15 minutes he changed the cartridge and shoed us water flowing but he decided not to end it there. He opened the whole thing again went back to his car saying he wants to set the temperature right. He put everything back and then called me and ask if white plastic ring was outside before? My 12 year old can tell you that it was such a big ring that it should not be outside. So he opened everything up again and put the ring inside and then put everything back. His clock was showing 50 minutes by now and he wanted to charge me another $200 for the hour and $97 for the part (which is $35 on Amazon) I asked to call the office and speak with the manager /owner and he said it is what it is. We won’t charge you for full hour this time but will have to charge you for 45 minutes and ended up charging me another $150 for the labor. It was Xmas time and I was so frustrated but decided to just think of it as my good deed before the end of the year and forget about it. Now less than 4 month later that shower head is leaking when it’s turned off and I called them to ask about warranty they are saying part has 1 year warranty but labor warranty is only 30 days and they will charge me $50 every 15 minutes (after 2 experiences and $453 I know it’s going to be another $200) so I decided to write this long review to warn other people.

Very professional and knowledgeable. Explained everything to me so that I could clearly understand the problem and what was needed to be done to fix it. I have used Valley Plumbing in the past, and will use them in the future!

Johnathon is one of the newest plumbers at VP. He was here with Anthony who was showing him the VP ropes. We had several items that needed to be tackled. They were both very polite, neat and efficient. I am very pleased with the work they did. We have used them for years and will certainly continue!

We’ve never had so many issues that continue to appear, with any handyman we have ever worked with. And we have worked with many. We thought we’d try Valley Plumbing out for the first time. Issues: 1. Man hole cover to water main was left off so we had to put it back on outside. 2. Left behind tools. We brought them in, put them back out same day, to only have to bring them back in again because Valley Plumbing said that they were not able to pickup their tools until the following Monday, so we had to put them back out again. 3. Worst - Someone in the next town over mailed us the check we had paid Valley Plumbing with. Valley Plumbing called asking us for payment. We said that the reason why you can’t find your check is because it was found in a well lit and walked street in Pleasanton. Seriously??? Anyone walking down the street could have taken a photo of our banking information - Name, address, phone number, banking routing number, etc. A woman found our check and mailed it to our home. Seriously??? Who knows how many photos of our private information has been seen and perhaps re-distributed? I called Valle Plumbing and sent an email outlining all of the above. We had immediately given Valley Plumbing 5 stars and highly recommended them, until we discovered the 3 issues above. When Valley Plumbing called asking for payment, we said that we thought Valley Plumbing had not immediately asked where our payment was, because they realized that we had many issues with their performance and would rather keep the 5 star recommendation in light of the above issues. They did not. In addition to everything above we then had to carve out more time via phone/email. We mentioned that the amount of time it took Valley Plumbing's plumber to fix our toilet and sink is far less time then it has taken us to deal with the above. We felt that we at least should have received some sort of discounted price for their service based on the above. I spoke with the owner about the issues we had working with them and that we are inclined to give them 1 star. The owner said that if we feel that Valley Plumbing deserve a 1 star, he is OK with that. But he will not discount the rate he is charging us due to any of the issues we had. Nor will he give us a price cut for a 5 star review. We let the owner know that we were changing his 5 star review to a 1 star review and will cut and paste the above into the review. He said that he is ok with a 1 star review because he appreciated honest feedback and can only improve with it. We reminded the owner that we had paid already. But then their plumber lost it in the streets of Pleasanton. I mentioned that Valley Plumbing asked us to do more work yet again with paying them (there is no way to pay them remotely online). We again suggested that Valley Plumbing keep our 5 star review and forgive our debt or give us a discount based on the above. Especially since we were still having to spend our time on this. Currently our toilet/sink work - but it hasn't even been a month. Perhaps they were just having a bad day. The owner was nice to speak with but wouldn't budge on the price. The woman we spoke with to schedule the plumbing repair was also nice to speak with. However, based on our experience, we'll have to find another plumber next time.

It literally couldn't have gone better. Karl was communicative and explained my options and pricing. I felt like he appreciated the value of my money and was extremely efficient.

Not only did it take 2.5 hours and almost 3 times the cost, the faucet is still leaking and the are non-responsive. I’m extremely disappointed and frustrated.

Excellent. Kirk is a great worker and an honest man.

Joe did a fantastic job of installing our new Kohler toilet in an upstairs bathroom. The toilet fits nicely under the banjo countertop. Joe was efficient and cleaned all of the debris in the area.

Excellent customer service; efficient job completion; reviewed the job with me at the end very professionally. Very happy with the service.

Karl, the plumber, was on time and got the job done very quickly. A true professional!

Great. I will call these guys again

Well. Only issue are scratched from tools on tile

Work was done professionally. They responded promptly to inquiries and issues that arose during the project. They did a good job of cleaning up and leaving the house and plumbing usable each day after their work on the project. I rated their price a "B" because the form requires a rating -- I have no real knowledge as to whether the price was high or low.

It went well. We had a problem originally in the match between the stem for the old system and the stem for the new, but the gentleman was able to fix the problem.

The shower trim issue was repaired at no charge to me. The outdoor work was very neat, logical, and fixed the leak.

I think they did a good job. I have not had any issues.

Valley plumbing came out on a Friday evening and care of the problem. With in an hour and a half things are back to normal.

Great Job. On time and quality work.

Everything went spectacularly well! They were on time and completed the project in under an hour. There were some unforeseen difficulties which were effectively overcome. I was thoroughly impressed with the efficiency of the work.

We were not happy with how it went. In advance of the appointment, i sent photos of our faucet so that they could have the replacement parts ready. When they arrived, they only had the hose not the faucet head. They were going to charge an additional $130 for the head (that was on top of the service call fee and the hose). This seemed exorbitant to us given retail prices of these basic equipment supplies. We argued that we should receive a break because they should have had all the pieces with them at the initial visit. They were not swayed by this and did not agree that they should have had supplied with them.

Got a quote from them but didn't use them. Had to wait weeks for appointment with estimator, but he arrived punctually and was professional. Prepared proposal in a timely manner. We thought cost was too high and chose another contractor.

Very Well - the repair was done efficiently & the technician was able to repair a tub faucet leak under the time constraints I had set.

The actual onsite plumbing work was top notch. I'm pretty handy and can recognize excellent plumbing work when I see it. Each plumber they sent was very skilled. The reason(s) I did not give them an overall A are: - They're very busy, so getting scheduled in is not quick. - The first visit, the plumber showed up not knowing he was to install a hot water heater. So took a week or so to get them back out. Poor coordination between the sales guy I placed the order with and the service team. - Went thru 2 "advanced tech" recirc pumps before we all gave up and installed the most basic model. Turns out Valley specd this problematic pump but had never worked with it. So probably took a month before the recirc pump issues were resolved. A frustrating process, but am happy with the final result... They did try their best to make things right and to not overcharge me for "debug" time, so kudos to them. So bottom line, these guys are excellent plumbers, though pretty expensive. As always, ask a lot of questions (eg, how many of this model of pump have you installed?) to be sure you're getting what you want. After this experience, I now trust them and would definitely work with them again.

Great. On time, professional. Even found a screw fallen from under sink and fixed it as well. Lovely service. Will use again.