Stewart Heating Air & Plumbing Inc

Made appointment for water heater check & given 3PM -5 PM same day. No show, no call. I called 505 PM and was told they would try to contact and would call back. They called 20 minutes later & said they hadn't heard from him and did I want to make another appointment? Really?????

Installation of a new garbage disposal was the latest service we have received from Stewart Heating, Air and Plumbing. Terry H came at the agreed time. He was fa st and did a good job. With his friendly personality he is a fine representative of “Stewart”, the company we like to recommend to others,

Initially I was pleased however after the first scheduled routine service, by a rival company with whom I already had a service contract, I was much less than pleased. They did no service just an overall inspection of the work Stewart's had performed. They wrote up pages of issues and took 28 photos to back up their evidence. I sent both to Stewart's in email and made an appointment, which then got cancelled due to covid isolation. Stewart's has made NO MOVE or EFFORT to make another appointment to correct the issues outlined in the report. I have sent off another email today but if no reply is forthcoming I will need to take it to the next level.

I have never had any problems with their work. They inspect it twice a year and I would recommend them.

It went well. They were good.

Worked and came back when needed reset

The tech showed up a bit early for a scheduled maintenance check up of my AC and heater. He was friendly and informative. He let me know what was running well and which items may wear out (some sooner than later) and which items need replacement. No pressure to replace things immediately.

Several years ago, I upgrated my Heating, Air and Tankless Water Heater via Steward Heating in my house. They were and have been very professional and answered all our questions along the way. They have continued to keep in touch with updates, service etc. They contact us when service is due and ask how things are going with the entire system. This service visit was for the Heating system and the Service Pro: Jamie was very professional and took the time to ask if any questions while servicing the unit. We are very glad that we went with Stewart Heating and Air to upgrade out entire system.

Great! Timely, courteous & I was most appreciative of how accommodatiing/patient they were in regard to my elderly neighbor. I served as a back up & they kept me in the loop for throughout the entire installation.

Right off the bat I wasn't thrilled because I needed two appointments. One for hvac and one for plumbing. Ok, fine... During the furnace inspection Bart found a gas leak in the flex line to the furnace. He fixed it best he could and let me know. He said he didn't have the part and he would let the office know that when the plumbing people come out the next day they can fix it. Super. Day 2 and Jason shows up and I let him know whats going on with the toilet, but no one had let him know about the gas leak. So I called the office and let the lady know what was going on and that there was apparently a miscommunication. She called Bart, who called Jason and explained what was going on. During all this back and forth Jason identified that the toilet needed to be repaired or replaced. They want $201 to repair if they even can, $553 to install a new toilet if we buy it elsewhere and $801 to buy it from them and have them install. All of the above are higher than any other quote we got from any other place we called. Unfortunately, Jason doesn't have a ladder, so he can't look at the leak. I call the office again and they can send someone back out again the next day to repair. I ask if they are going to charge me the base fee for coming back out again and she says no, but then quotes me $199 plus parts to replace the flex line. I call Sexton Heating and Air and they quote me $150 plus parts and he says that includes the base service fee. Needless to say, Sexton is coming out tomorrow. I've been using Stewart for our annual AC and furnace inspections and for all of our plumbing needs that have popped up over the last few years and after this they have lost a customer. At the very least, they lost my trust.

Don was prompt and quick at evaluating the solution to the problem. He had the needed part on hand. Verified with me, prior to replacing the part, that I wanted to put the money towards the repair or towards a new unit since my unit was old. This occurred over the Labor Day weekend (Saturday) and I called at least 6 other companies to find someone who was available. Stewart was the only one available and provided service on Monday for a reasonable "holiday" fee.

Great. Service person found nothing wrong. Was straight-up and honest about the unit.

Turns out they could have replaced the system but it wasn't cost-effective for my budget. They were super professional and punctual; even called to confirm my appointment for the quote. Sad to not use them yet, but would definitely go with them in the future.

Smooth process from start to finish

unknown

Very successfully.

So very professional and knowledgeable. I was given 3 price/material options and the materials and process were thoroughly explained before I committed. Can't say enough great things about the estimator (Jamie) who came out and followed the project to completion. Installers were polite and cleaned up very thoroughly. I felt safe while they were in my home. I will use Stewart for any future HVAC needs!

unknown

They did a super job. All I need is someone to come out and change the filter and check it because I have a warranty for any repairs that need to be done on my heater. I will probably go back to them to do the yearly.

Two people came for the work and it took about three days maybe. They were friendly and very good workers.

They did replace a part which I gave the go ahead for. I have no idea if it was a good price because I did not do any price checking . , They were professional, on tine and the furnace is working fine, no compliant there.

TO THE POINT, PROFESSIONAL AND VERY RESPONSIVE, HONORED THE COUPON, TENANTS WERE VERY SATISFIED.

They did a quick and efficient job. No pushing items not needed.

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