Moovers Inc

Moovers has now filed for bankruptcy and all of our belongings are being held. They never turned paperwork over to National so National won't help. We have found 5 other affected customers so far on yelp.

I interviewed a couple of companies and they seemed to be the most knowledgeable and supportive of my needs.  The workers were careful of my furniture and my things.  The gentleman who owned the truck and moved the stuff here I think sorted it all well and got it all to me, and I am not missing anything and nothing was broken.  I labeled everything myself; I made my own custom labels and inventoried myself, so I think that does make a difference because it was pretty easy for them to identify boxes were mine.  It's whatever you ask them to do, so there was no charge for special wrapping of mirrors and framed pictures.  I had them do some extra pieces that ended up having some more charges. 

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They packed and moved everything for us. They took good care of us.

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They were great.  They coordinated with one of my family members to complete the move.  They worked really hard.  We were very pleased with the care they took and did not have any problems with any of the furniture.  They also did not have any extra charges which I appreciated.

They were very nice and had a good sense of humor; which for me was very important on such a stressful day...They had good suggestions as well for placing things in the new house.

The booker for this move was Moovers but the carrier ended up being National Van Lines. An old unmarked moving van was used. The crew stuffed our furniture and house goods in, along with at least 3 other clients.  When the truck arrived at our location, the driver had trouble getting together a crew of movers.  Then, the driver could not get the truck up a hill to our house.  All our goods had to be reloaded into a smaller moving van, that took 2 trips to transfer.  We were charged another $843.00 to complete the move.  A large (door size) mirror was broken.  Our expensive exercise equipment ended up with tears in the upholstery.  They did not put any packing materials around the equipment.  The boxed household goods came through fine.  The driver was very courteous and apologetic. He didn't deserve the problems he had getting a moving crew together.  Under the circumstances, I would never recommend or use this company again!

The lead mover was rude. He rushed me. He didn't want to honor my Angie's List coupon. They packed items poorly. A valuable stained glass window was destroyed.

We moved from California to Idaho in the heat of June.  Finding a moving company was difficult, but ultimately we went with Moovers Inc. and we are glad we did.  Robert and Tom were great. They were courteous, friendly and funny. They knew what they were doing and made the experience quite pleasant.  They had the big job of packing two households, including a large house (where we had lived for 36 years) and that included a heavy piano as well as a storage unit. The guys working with them did a good job.  Our home was large and packing took longer than anticipated, but they managed it all.  When the truck arrived in Idaho, Robert and Kelvin were there with local workers and they unpacked that van in an amazingly short amount of time. Again, they were courteous and friendly and respectful of us and our belongings.  
One of the things that made us choose Moovers Inc. was that someone stayed with our truck the entire time, rather than handing the truck over to someone else and using only contractors at the destination. Robert supervised the loading in California and he supervised the unloading in Idaho, which gave us a great sense of relief and comfort.  The other thing that helped our decision in choosing Moovers Inc was that they loaded our California house and then drove to the storage unit and loaded the contents there.  Once the truck arrived in Idaho, they unloaded at both houses, which made our move so much easier and convenient.  
One thing I would have done differently is asked them not to smoke around our belongings.  The first day, the men working smoked away from the house and I appreciated that.  On the second day, there were additional workers who smoked while moving our belongings and I did not appreciate that as we are non-smokers.  If I had it to do again, I would have asked them to smoke away from the house and not while they moved things, although that did enable them to not stop as often.
Ultimately though, we enjoyed our experience with Moovers Inc and would use them again.

Understaffed.  They knew we had some heavy furniture, but they showed up with only two men.  My son had to help them.  They broke a piece of glass, and although they paid for it, they left it up to us to replace it.

. Packing went pretty well.  Nothing broken as far as we know.  Everything well protected with  quilts.  Grand piano carefully boxed up.  the issues were all at the delivery end.  The driver told us the evening before the delivery that he did not want to bring his truck down the narrow winding road to our new house.  Understandable but the lack of warning left us scrambling for storage units with A/C to store our furniture until we could locate another moving company who would ferry the furniture from the storage unit to the house in smaller trucks.  The driver of the first truck offered to set this up but his charge was exhorbitant .  Another day's notice would have made all the difference.  The driver then complained throughout that WE were not prepared!  It was much easier for him to unload into storage units than to carry each piece of furniture into the house and set it up. but he complained constantly and made a hard job that much harder.

They were great.

They completely demolished a large vase that I had and they lost a box of my household stuff. They were pretty fast about packing and unpacking. They were right on time, they were on schedule. They didn't packed the vases correctly.

I was very pleased with them actually. They are a sub for a bigger company, National Van Lines. We moved on December 17th and I stopped working in San Francisco on Friday and we were in the truck on Monday. They came out and did a walkthrough and they calculated the weight and ended up figuring out that it was actually less and so they charged us less. They packed the stuff on Saturday, the day after I left my job they came. We left on Monday; they were going to come on Tuesday. I said you cannot come on Tuesday and so they rerouted other deliveries so that they could accommodate us. Nothing was broken, everything was setup perfectly, same guys that did the packing did the unpacking. It was really a pleasure; they did a nice job. I would like to recommend them. I would like to say that these people were very very economical. An apartment move is considered a small move and so a lot of companies would not do them, and that was one of the problems we had and they did not have that problem. They were really top quality.

They were very good. There was nothing broken and it was very quick. They arrived with all my stuff about two hours after my flight landed which was about as perfect timing as you could get. Everything was great. They came and packed everything up very quickly and unpacked everything even more quickly. They set everything up and took things apart. They did what they were supposed to do and were very nice. There were no problems and the estimate was almost exactly accurate. I think it was like a $20 difference. I had 3200 pounds and it was all inclusive. It was about $3600 which included some boxes for $200 that I purchased from them too. It also included a shuttle fee because of my destination being in the city and you cannot get a big truck here. It came with a $50,000 insurance. I think for what I got and comparing them to other folks that it was actually a really fair price. They could've been a little quicker, but the weren't bad.

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Move went very well.

Folks that provided the estimate were prompt and punctual at arriving in the house and the quote was fair, not the lowest but not the highest of the estimates that we had obtained.

 On the day of the move, the movers arrived punctually and worked hard to put our items in the appropriate areas in our house.  We appreciated that the movers were mostly careful not to scrape our floors or bang our walls with furniture when putting items throughout the house.  However, we still got dents in our floor from a heavy coffee table hitting the ground, so while folks were trying the move wasn't perfect.

We had done a lot of the packing ourselves to facilitate the move and that helped to drive down costs.  However, we left the big items - furniture, refrigerator - for the movers to pad and move.  And unfortunately this is where things went wrong - our refrigerator was dented, our dresser and nightstands were scratched and dented, all from insufficient padding that caused items to be damaged in transit.  I understand that with any move there will be some incidental damage.  But given that our move was an intercity, straightforward move, I wouldn't have expected so much damage from moving items 2 miles away.  When we tried to suggest that more padding be used on different pieces of furniture we were told by the movers to just let them do their job.  And unfortunately for us, that ultimately meant that our large furniture would be damaged from insufficient padding.  

We are disappointed with quality of the move, but felt the professionalism was fair and punctuality of the crew was excellent.  We are currently working through the claims process with Moovers, but having to go through this lengthy process with them is another task on the to-do list.  We went with a reputable moving company precisely so that we could avoid having issues like this arise, but that didn't work out very well for us.

The pick-up crew arrived on time, was professional, and handled my items carefully. Pick-up was on Monday and delivery was on Friday--very reasonable. The delivery crew also was on time, professional and considerate. One crew member even fixed the wobbly leg on my sofa--a problem I'd lived with for years. Awfully nice of him.
Overall, I was happy with the service,and would consider using Moovers again, but there were a few hitches:
--Customer service (through National, the parent company) couldn't give me a decent approximation of when to expect delivery. I was told to keep calling back. It mattered because I was driving to Vancouver, and if I couldn't be there in time, I wanted to arrange for someone to be there for delivery.
--When I got the call about delivery, I wasn't told the exact COD charge, as I should have been. When I called Moovers customer service to find out the exact charge, I was given a price several hundred dollars higher than the estimate. When I questioned it, I was told I had ordered extra insurance. Not true. I went with basic insurance. The person had trouble finding the paper work, then just quoted me the original estimate.
--A crucial part for putting together my office desk appeared to be missing. The delivery crew manager talked with the pick-up crew manager, who said the part was given to me in San Mateo. Not true. Several suggestions were made about how I could get someone to rig a part to put the desk together. Useful info, but something I really would rather not add to the " to do" list. Later, after the delivery crew left, the crew manager got info from the guy who actually packed the desk, who said the part was with the desk. I found it, just where he said he put it. (Very impressed with that crew member!) I ended up putting the desk together myself. This incident irked me: first, that someone tried to f**** it off on me, and then, that no one took the time to see if the part actually was with the desk. I understand the delivery crew was anxious to leave, but I was anxious to have a working desk because I work at home and had to be ready to roll come Monday morning. Part of the company's obligation, and what I paid for, is to reassemble the furniture. I didn't like having to crawl under the desk, prop the two sections of the desk together, and attach them myself.
Everything seems to be here, except for an accessory to the floor lamp that allows you to adjust the light using a foot pedal with a sliding button. Don't know what happened to it.

The estimator miscaclulated the amount of trucks needed and as a result, the movers had to make two trips rather than one. Because of the delay of the second trip, the movers did not finish until 10:00PM at night.

The estimator was very prompt, and they followed up with a written estimate soon afterwards.  It turns out that the estimate was way high (by about 50%), so the truck they sent was way bigger than needed. but it was nice paying less than I was expecting.
On moving day they were prompt, very effiicent and pleasant.  It felt a little rushed, but we were trying to stay at the 4-hour minimum, so I understand why.   Some things were left in the garage that should have been put in the house, but that was minor.  Nothing was broken, they moved my daughter's bed a few times without complaint, and were in and out in under 4 hours. 
Overall a very good experience.