J & J Roofing

Very well. They did a good job. I liked them.

I cannot say enough good things about J and J Roofing! They've taken care of my roof for years. Both Matt and Rob are incredibly knowledgeable and kind. They respond very quickly and do amazing work. Their prices are also great. I'm so grateful I found them years ago.

Overall, I would give them excellent - A.  This was my Montebello house.  They were on time, they had a crew of about five or six people and so they tried to get that done as fast as they could.  When they finished every day, they cleaned up really nicely.  The other thing is, I guess the lead worker, the supervisor that was leading the group, he had me come up on the roof because what happened - one of the vent pipes from their patching up all the different holes and stuff - that vent pipe, when he was fixing the vent pipe that went all the way through the house, down to the bottom of the house, I guess it was between the studs.  So he asked me hey, does this go to the upstairs bathroom and I told him yes.  I said that's probably from way back when I put copper tubing in.  The copper tubing company probably just cut that vent pipe and put a new vent pipe in.  Most people probably wouldn't even tell me about it, they'd just let me go and just cover it up.  Then I answered him hey, that's why I got you guys - because you're not only on Angie's List but a bunch of other lists and they're always rated getting a super service award.  That's what I always look for.  He told me that their boss, the boss that runs the company, told them treat each house like you're working on your mother's house.  And so they let me know everything that's going on even though it may not be stuff that other vendors or companies just wouldn't even mention.  I can't even think of any improvement.  They've all been excellent; I have no complaints.  Give them A's on everything.

I would give them A's over everything.  They kept following up on it.  I made some changes because I wanted them to tear it all the way down to the base wood, the base roof, and also they put an exhaust fan in there that I wanted.  I made those changes really quick and they got the job done really fast, I'd say four or five days.  It took them four days to finish that.   The only difficult thing was since the house is in Monterey Park, the City has really a lot tighter and probably over permit requirements.  So if there's any delays or things that kind of messed things up, it was the City's fault and not J & J Roofing.

They are excellent. They got back to me very quickly, that is the reason I'm using them. I would give them A's in all categories. Of course, I would use them again.

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They did a beautiful job. Very clean, neat, and efficient.

unknown

Bad businessman. Bad service.

Great.

It was March 2015 before it rained again.  And Holy Cow, not only was the original leak still there, but now there was water dripping rapidly from several places across the ceiling (including a trail through the electric box and down the chandelier) and water streaming down the wall opposite the original leak and and around the corner down a wall in the living room.  I was frantic.  I checked my receipt and the repair was under warranty for one more month.  It took some time (a week or two as I recall) for J&J to get someone out to evaluate the problem.  The man who came was elderly and quite overweight.  He had to pause on the landing in order to make it up the stairs from the street to my front door--not a good sign when he will be climbing a ladder onto my roof.  I let him use my extension ladder because I didn't think he could carry his up my stairs.  My house is built into a hill, and there is only one place flat enough to set the ladder and have the proper angle--not too steep, nor too flat. He insisted the ladder be set up where it had to be at a very steep angle.  Then he climbed the ladder very slowly.  He was shaking so badly I thought he would fall off. When he got to the top, he tried to get his left foot over the parapet. After trying 4-5 times with his left foot, he switched to his right foot and eventually got it around the ladder and over the parapet.  He then spent 15-20 minutes walking my roof.  When he returned to the ladder to get down, he took one look and said he didn't think he could get down because of the steep angle.  Gosh, really?  So I moved the ladder to the spot I originally suggested, where it could be set at the appropriate angle.  Once we returned inside, he explained that the problem had nothing to do with J&J?s work, which he described as perfect with the gesture of kissing his fingertips and pulling his fingers away from his mouth.  He then explained that  he could tell from looking at where the leak was in the dining room ceiling that the leak was unrelated to where J&J had made the repair.  Seriously?  I still don?t know if he was incompetent or just thought he could put one over on me.  I called J&J and said I needed someone else to come out and look at the roof. It took about a week for the owner to get back to me.  And then he sounded irritated with me, but did agree to come out himself.  He was great when he arrived.  And after walking the roof himself, said the problem was definitely the repair. For some reason the repair left about two inches open between the repair and the original roof.  At that point he mentioned he had fired the entire team that had done the repair because of problems with their work.  And he hired the man who came to evaluate the repair because he was a friend who needed work. But he did send a guy to fix the repair, and for $50 had them fix three minor, unrelated issues on the roof. 
I?m not sure why I didn?t ask him about repairing the additional damage to my dining and living rooms. So the next time it rained hard, December 2015, I discover the original leak is still there!!! In all fairness, when the owner was looking at the repair, he mentioned that if the leak continued, there is another portion of the roof that might be the culprit.  But I don?t think I'll be calling J&J again, because I don?t have any confidence that they will send a competent team.   

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A great experience!The roofers showed up on time everyday and worked diligently. Each day the property was cleaned thoroughly, even rolling a giant magnet through the garden to pick up nails. Because the vintage tile was reused, the work was difficult and very detail oriented; like putting together a puzzle. The roof looks beautiful. Everyone was very accommodating and friendly. One small area that I thought needed some special attention was re-done beautifully and without question. I highly recommend J&J Roofing.

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He did a great job. There were no additional charges beyond the big deal price.

Provider was a bit late but he had called earlier explaining he'd be late, so this wasn't a big deal.  Work seemed fine based on what provider told me he did.  I didn't go up on the roof and no pictures provided, but as noted, I went by what the provider said, who seemed experienced.  The poor aspect was that they were supposed to give me an estimate for a follow-up seal job.  I spoke to them on the phone three times to give them two different email addresses, to send me the estimate.  I never got the estimate; I checked my spam filters for both email addresses.  I also emailed them through their website explaining how I hadn't gotten the estimate notwithstanding prior communications.  I got no response to that.  I guess there could be some technical / email glitch, but as noted, I gave them two different email addresses and I checked my spam folders and got nothing and spoke to them several times.  They could have at least mailed me a hard copy of the estimate based on my last communication with them that I hadn't received their estimate.

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It was great. He came and patched the parts that needed it and took photos to show me where he worked on the roof.

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