Palo Alto Plumbing Heating and Air

It went well; on-time; professional approach; fixed problems

Well

He came, did the work, gave me a full report on the status of each of the individual components, presented bill, received check and left. End of story.

He was able to clear out the drains. He also cleaned out a shower faucet. He fixed a kitchen sink handle. He seemed to know a lot about the work that needed to be done. We were happy with their work. They are very responsive and scheduling is easy. They called ahead of time to let me know they were on the way. We are impressed with their work.

The quote from Palo Alto Plumbing Heating and Air was for $116.00 an hour for a job that would take between two and five hours. They don't do custom estimates, but just quoted me their hourly rate and how long it might take. I didn't choose them because I wanted someone to come out and do an actual estimate. So I went with another company who did. Their rates seem competitive with others though.

The work was done professionally and quickly. Total time was about 2 to 3 hours.
Cleanup prep and removal was done very well and efficiently

I called to request the repair. They came the next morning and made the repair. The repair person was knowledgeable and did the work quickly and in a professional manner.

They came, they probed, they conquered. Nuff said.

When I have a problem, they are my first call. I trust them to do the right thing for me and they are very reasonable.

One Saturday, our furnace pilot light kept going out. We perused the review lists, and were pleasantly surprise that Palo Alto Plumbing had weekend service. James, the technician they sent was extremely knowledgeable, efficient, and pleasant. He was meticulous all the way around, explaining in detail what needed to be done. Unlike other plumbers who put in the water heater, he checked both the water heater and furnace for carbon monoxide leaks, finding that the flu pipe on the water heater was completely rusted outand mdash;it was gone and leaking carbon monoxide. Since we do not own the house, we had the major items fixed and checked with the owner for the other recommended work. James gave us his mobile number which we used; he was glad to help us out. Afterwards, we had James back to complete the items we cleared with the owner. I highly recommend Palo Alto Plumbing, Heating and Air without any reservations.

They are a local company and reasonably priced. They are prompt as well.

James first came out to service my upstairs furnace but we soon realized I needed a new unit.(The old one was over 20 years old....) I got an estimate and he returned about a week later (with Brandon) to replace the furnace. It took about 7 hours because they kept finding issues with the former electrical hook-up. They worked steadily and repaired what needed to be repaired before they could install the new unit. When it was done, James walked me through the features of the new furnace (and the thermostat they had installed) to make sure I knew how to use it all. I used the Angie's coupon and got $100 off the price of the new furnace. He also checked my AC unit and told me why it hadn't been working properly. I would definitely use this company again. And now I have James' direct cell number in case anything goes wrong, or I need service down the road. The guys were nice, polite and clearly knew their business!

They were very good. I would recommend this company.

They originally thought it was the tankless water heater, but after attempting to fix that, it was not the source of the problem. Then, they went into the shower and fixed the pressure. However, the shower began leaking. He came back to fix the leak and could not fix it without ordering new parts. He came back a third time with the new parts and the shower was still leaking. I called the fixture company and the retail store. They sent me new parts and I ended up fixing the issue myself. However, they only charged me for the first service call.

A bathroom fixture in the master bath developed a serious leak, causing water to drip out of a recessed can light in the family room ceiling below. Called Palo Alto Plumbing who sent a man out within an hour or so. He surveyed the situation, reset the upstairs toilet immediately, and then returned in a week to repair and reset the bidet. He was very professional, prompt, cleanup up afterwards, and was friendly.

One of the technicians that came out for the estimate came back out to do the install. His name was (forgive me if I misspell this) Jaiar. This guy was great. He was very personable and I felt very comfortable with him working in my house. He was very knowledgeable and was very patient with all of my questions. A problem came up with the location of the thermostat. Its an old house and the original owner had the thermostat near the front door. He (and the other technician) recommended that I relocate the thermostat in the hallway so that it wouldn't be affected by the opening of the front door. Jaiar went out of his way to work with me on a solution to get the thermostat in the right place. The wall wasn't set up to fish wires for the thermostat. We had a couple of options, one took more work but was a better solution. He happily did it the right way. I really appreciate that.. that he didn't try to skimp and do the easier solution so he could get done sooner. I am really, really, happy with the new furnace. The old one was a dinosaur. They put a new plenum in and identified a problem caused by the previous owner (insulation blocking an air feed) that could cause carbon monoxide to enter the home. They took care of that as well. The new heater is better and I feel so much safer now that it is installed and I know its installed correctly. I can't say enough about my experience with Palo Alto Plumbing and Heating. I would totally use them again. I would not hesitate to recommend them to others.

Please see above.

The initial estimate process went well. Everything was explained clearly.

The installation went smoothly, and took about as long as I expected. They tested it thoroughly before leaving. They didn't quite have time to secure the unit to the concrete pad, so came back to do that another day (which didn't require me being there).

The thermostat required reprogramming in order to switch automatically between heat and cool. I called them about that 2 or 3 months after the initial install, and they immediately sent someone out to do it, and didn't charge me for it. He was very helpful in explaining the programming of the thermostat, in case I ever needed to do it on my own.

It would have been nice if the original installers had known how to reprogram the thermostat, but it was a fairly unusual one, so I don't hold that against them. They were very knowledgeable about everything else involved, friendly, and professional.

The air conditioning has worked great in the 4 months or so since the initial install.

Overall I was very satisfied and would gladly hire P.A. Plumbing Heating and Air again.

I called them on the phone number given by Angie's list. They answered promptly and scheduled me at my convenience. They arrived on time and were extremely polite and thorough. The person who came had cleaned my furnaces last year. He did a complete survey of my crawl space and made recommendations on how to get rid of the rats who were using it.

Great job. Left area clean and tidy. Trustworthy crew and crew leader. Job cost 1/3 less than best alternate bid, and was done on time.

It was an under an hour appointment. They were accessing our broken furnace. The pilot light was kind of messed up and they proposed rebuilding the whole thing but that would have been a very expensive option. We went with another option of just fixing it enough to start working. I basically had them come out for an assessment. I think he was right in suggesting that because the best thing would have been to redo it. I think they were correct even though we didn't decide to do that. He was great and he gave us a lot of information. Whether he was going to do the work or not he taught us a lot about what to say to the next people though we had decided not to rebuild it. He was very helpful in a lot of ways.

_Excellent_ service. I called on Wednesday. They had availability on Friday morning, and provided a 9-11 AM service window. James showed up in the middle of the service window and diagnosed the problem very quickly (it was a blown capacitor). He encouraged me to watch and answered all my questions clearly and even offered some overall tips for keeping things cool and maximizing the life of the system. He explained the SmartAC unit that PGand E had installed and even showed me how the mechanical spring switch worked. Thanks James. Nice job.

I liked them but decided to go with another service provider. They were here on time. They were responsive and friendly.

Punctual (called once when the plumber was delayed) and very professional. Competent, job very well done (one of the tasks was quite complex and another plumber had declined it). Very friendly and approachable plumber (Joe). Not cheap. One of the parts (the water heater) was quite a bit more expensive than on the web, the others were OK.

Everything went OK. They arrived late to the job. They never called to let me know. They said they would be out the next day but didn't show. They told me that I needed to have some hazardous material cleaned up which was just standing water. I would not recommend them or use them again.