I called MC painting to fix the gouges in the ceiling of our home after the ceiling was scraped by an asbestos popcorn ceiling removal contractor. I called and talked to Orlando. Orlando (M)urcia (C)astillo of MC painting is a nice person to deal with. He listened to what issues I wanted him to take care of - which was basically to patch the ceilings and paint the whole interior of the house (except bathrooms). He sent over one of his painters - Danny, to assess the situation. Based on Danny's input, Orlando gave me a price over the phone. That was a Friday. Orlando said that he could be there Monday morning to sign the contract. Monday morning, he came and did a walk-through of the house, explained and discussed a few issues - like paint finish and color, texture on ceilings, etc. We agreed on $3800, and he gave me a contract to sign. I thought that maybe he will start later that day after he gets his crew in place, but to my surprise his crew was already waiting outside. Which was a very good thing - let's have this project started at the earliest! The crew came in and started by laying down plastic on all floors. They then got to work on the ceilings - patching and sanding. The project was expected to take 5-6days, but ultimately took 8 days to complete because Danny was unable to hide the drywall seams on the ceilings even after he said he had put several coats of primer and paint. He ultimately had to use a heavy-duty primer on the ceiling. That eventually made the ceilings come out nice, but at a cost to us - Orlando called asking for $300 more for the extra supplies he said he had to purchase for the extra work on the ceiling. I tried to be fair - asked him to charge me $200 extra and have the painting project wrapped up for an even $4000.
The painting crew was good in some aspects, but there were quite a few issues that came up during the project that made us question their professionalism. Orlando's quote for the painting was quite reasonable. But that came with a price - the quality of work done by his painters was less than what you would expect from professional painters. Orlando was here for maybe 3 days during the painting. Danny was the lead painter and he had a couple of people helping him. They plastic sheeted the entire house when they first started. But they used very thin plastic, and starting the end of the very first day, the plastic started getting tears and holes with the crew walking on it. Also, the masking tape holding the plastic sheets against the bottom of the walls started coming off leaving gaps and leaving carpeting and flooring exposed. And when the crew started spraying the ceilings, we noticed paint overspray on the glass windows and doors and some on the carpet/flooring also. When I asked Danny about it he said not to worry because they were using water-based paint and they will clean everything up before they leave at the end. Well, they tried to clean, but they did not do a good job. The last day was a mad-dash to the finish-line, and their focus was on getting the painting done and not on cleaning. Towards the end of the last day, I had to make a choice - hold the final payment until they come back for an extra day to clean their mess, or, hand them the check, and take back your home and deal with the cleaning yourself. I chose the latter. After 8 days of dust, debris, and being partially homeless, I was desperate to move back in as quickly as possible. There was a lot of vacuuming and then scrubbing of the carpets wherever the crew had sprayed or dropped paint. Then I bought a couple of those metal blade paint scrapers to scrape off the paint overspray on the glass doors and windows. I had to clean the kitchen sink and the bathroom tub where they had washed their paint brushes and had dropped paint. On the last day, I had to ask Lucas, Orlando's brother, to go over the caulking of all the gaps that I saw between the door frames and walls, gaps between the air vent grills and walls, gaps between the closet door frames and ceilings, and patch a crack in the wall above a door jamb - I don't think I should have to tell a professional painting crew all this. In one of the closets, the ceiling scrape guys had removed the metal ceiling channel and left it on the closet shelf. The painting crew didn't even bother to remove the channel - they just spray-painted the shelf just the way it was. Now I have paint on the channel and a non-painted area on the closet shelf there the channel was lying. Kitchen - on the last day, I showed Danny an area on the kitchen wall where Orlando had patched a hole in the wall. The patch looked slightly rough and I asked Danny to go over the area and try to make the patch blend-in with the rest of the wall. Danny had mentioned that they were running low on paint. They did the best they could to fix the issue but it was only after they left that I noticed that they had used velvet paint on the patch instead of the semi-gloss that they were supposed to use just like on the other kitchen walls - they did not even bother getting the right paint when they ran out of paint! I had to buy a quart of paint from the paint store to fix the paint issue. They broke the spring mechanism which automatically closes the kitchen door leading to the garage. I noticed it after they left when I tried to close the door but the spring cartridge wouldn't budge. That now has to be replaced. I also had to clean paint overspray from some of the furniture even when they were supposed to have covered all the furniture with plastic! Danny also ran out of spray paint to paint one of the large vent grills. He offered to come back the next day to spray the vent, but I told him that I will take care of it myself - at that point, I wanted to project to end that day.
Danny and his crew, however, seemed to be sincere in trying to finish this project the best they could. They worked 8 days straight. They even came over on Saturday and Sunday. They would be here around 7:30am and leave around 4pm - on the last day they left around 5:30pm while trying to finish up. Danny himself pointed out the issue with the ceiling and eventually was able to use the right primer to take care of the drywall seams on the ceilings. Ceilings came out nice. Walls came out nice - most of them, but some still have visible irregularities. I had shown Orlando a damaged area of a wooden window frame on the first day before I signed the contract and he said that he would fix it. When he got to fixing the damage, he said that he would patch it with spackling. When I insisted that a proper fix would be to cut-out the damaged wood and replace it with new piece of wood, he said that he didn't have the right tools to fix it. It let him borrow my reciprocating saw and also gave him a 2x4 piece of lumber and screws to fix the damage. He did fix the damage, eventually, the way it was supposed to be fixed. Thanks Orlando.
Please hire MC painting by all means. Their prices are very reasonable. But it looks like keeping their work area clean is very low on their priority list. Maybe you will have to insist when you talk to Orlando that he should use heavy duty plastic on the flooring and use plastic sheets on all windows and doors. Sometimes, with contractors, you tend to hold yourself back thinking that you don't want to come across as too fussy. But looks like the painting crew from MC painting will probably need your constant supervision.