American Leak Detection - Palm Springs

It went very well!

The team was efficient. The technician on the initial visit identified the nature of the problem and general location. A team of three came to pinpoint it and repair it. They worked well together, and were experienced, intelligent, and careful. Prior to hiring them, I had spoken with a restoration company affiliated with my insurance carrier (insurance does not cover slab leaks), and he explained things to me and gave me a ballpark quote on est. price so that I would be comfortable with the amount charged.

The crew was very efficient. The diagnosis was a bit comples as it involved a slab leak, but they located that leak and fixed it, as well as doing a bit of preventive rerouting of pipes to obviate a future leak.

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First American Leak Detectors came out to figure out the leak the first time, they promptly found it (approx $400).. The pool equipment installer had not installed the piping correctly and it was leaking whenever the pool equipment was turned on. The pool guy is a good one, so we wanted to do what we could to salvage the situation without loosing his services, however the Pool equipment Company he used were about as unprofessional as could be. The the pool man had the pool equipment installer repair where ALD indicated the leak was. This was a waste of 3 months, as the pool continued to drain down to the intake valve every night after the pool equipment would run. We just stopped filling it and eventually turned off the filters while we waited, and waited for the pool equipment company to return and fix the leak properly. They failed to do so. We called American Leak Detectors who came out again diagnosing the exact same problem for the second time and then made an appointment later to fix it, which they did. I thought American Leak Detectors should have given me a price break on the 2nd call back diagnostic since it was the same leak same place and it was the second call back, but they did not. So the cost above does not reflect the first charge to diagnose the problem. At this point of the long wait and the call back, money was not the issue. Repairing the leak and getting it done RIGHT was the important issue. The concrete had been broken into 4 or 5 times, the leak supposedly fixed the same and the water loss due to the original pool equipment installer was unconscionable in this time of drought. 5 Months I gave that Company to fix this problem and they couldn't do it. Neither did the original company even offer to reimburse me for American Leak Detectors service to repair the leak at anytime. We chose, and will continue to choose American Leak Detectors because they are the BEST at what they do. They make an appointment and keep it, they give the customer and estimate then stick to it; They give a 1 year warranty with their work. So far, after over 8 calls to American Leak Detectors for over almost 15 years, we have not had to call them back to fix any of their repairs. My final words? Expensive, but absolutely worth it.

Other plumbers that looked at job all wanted to break tile and concrete to excavate. They had about 20" on either side and they were able to get it done. Price was very fair and substantially less than others quoted and the major bonus was I didn't have to even try to find a tile guy for a small job and try to match paving tile which likely would have been very difficult. Company was very responsive from first contact onward - price came in as estimated. The crew was very professional.

They quoted me more than they actually charged me. Although the leak was easy to find, two other (less expensive) services could not fix the problem like these folks. I definately give them a thumbs up!

It took the "technician" no more that 10 minutes to find the pin hole in the shower grout. I think a $75-$85 service call would have been more appropriate than a $250 charge. Had the work been more involved and time consuming, of course more money woud have been warranted.

He came and did his job and we didn't have any repercussions or problems after he left.

r.They arrived on Tuesday and started trying to find the leak, I have an older pool built back in the 60's so the guy wasn't familiar with the pool apparently or how the pool works, he spent a long time, then said he was going to do a test of some sort and would be back the next day, I called two days later, since I had not seen him and the pool was still the same, finally came back later that day and told me that the leak was apparently the valve but stated he wasn't familiar with the older pool,that he had never worked on a pool that old? Anyway by that time I had talked with a handyman and he said its probably the valve and it can be replaced cheaply. I didn't have this company repair the valve since he had taken so long to find the leak, and didn't come the day prior when he said he would be back, he told me he had been back earlier that morning but I sure didn't see him and I am always up early.

They charge $250 just to come out. They arrived on time but I found the leak myself. So they reduced the charge to $200 but for that amount they really did nothing. I think they are pricey for a service call.

They came on time, found the source of the leak.

They were very responsive and did a good job. I liked their services and will use the same in future.

The service call was scheduled immediately. Greg came out and inspected where water damaged had occurred inside a wall. The day before Ben's Plumbing repaired a leaking shower faucet near the damage and I wanted to make sure there were no other leaks in the line (and didn't want to tear out a wall to find out). Greg ran a thorough pressure test and determined there were no leaks. The service was excellent and I felt the invoice was fair.

They know what they are doing but they didn't necessarily do a great job for me. I had to have them come back out multiple times because the leak was still leaking. I wouldn't use them again.