American Leak Detection - Palm Springs
About us
At American Leak Detection, we realize that leaks can cause significant property damage and greatly inflate your water bills. A dripping faucet is an annoyance, while a hidden leak can be a nightmare. American Leak Detection’s highly trained technicians use our own non-invasive leak detection equipment to accurately locate the leak to save time, money and avoid unnecessary property damage.
Business highlights
Services we offer
Concealed Plumbing Systems., Leak Detection, Sewer Leaks, Slab, Sprinkler Systems, Swimming Pool Crack Injection, Swimming Pool Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 11% | ||
| 11% | ||
| 4% | ||
| 4% |
"American Leak Detection was contracted through Teserra Pools on February 2nd, 2015 to address [Member name removed] pool. An advanced pool leak detection was performed and a leak was found in a faulty skimmer unit on the pool. This information was passed to the Teserra Pool company as requested for their repairs. Teserra was billed ONLY $475 for the total inspection. Teserra performed the repairs on Ms. [Member name removed] pool. American Leak Detection was contacted by the home owner directly to return to the property on March 12, 2015 to perform a leak test. The test was found to reveal only .5” of water loss: normal evaporation rate. No fees were charged to the home owner on the second visit. American Leak Detection did not charge the customer $1,000 and was not notified of any further water issues related to the pool by either the home owner or Teserra."
The pool equipment installer had not installed the piping correctly and it was leaking whenever the pool equipment was turned on. The pool guy is a good one, so we wanted to do what we could to salvage the situation without loosing his services, however the Pool equipment Company he used were about as unprofessional as could be. The the pool man had the pool equipment installer repair where ALD indicated the leak was. This was a waste of 3 months, as the pool continued to drain down to the intake valve every night after the pool equipment would run. We just stopped filling it and eventually turned off the filters while we waited, and waited for the pool equipment company to return and fix the leak properly. They failed to do so.
We called American Leak Detectors who came out again diagnosing the exact same problem for the second time and then made an appointment later to fix it, which they did.
I thought American Leak Detectors should have given me a price break on the 2nd call back diagnostic since it was the same leak same place and it was the second call back, but they did not. So the cost above does not reflect the first charge to diagnose the problem.
At this point of the long wait and the call back, money was not the issue. Repairing the leak and getting it done RIGHT was the important issue. The concrete had been broken into 4 or 5 times, the leak supposedly fixed the same and the water loss due to the original pool equipment installer was unconscionable in this time of drought. 5 Months I gave that Company to fix this problem and they couldn't do it. Neither did the original company even offer to reimburse me for American Leak Detectors service to repair the leak at anytime.
We chose, and will continue to choose American Leak Detectors because they are the BEST at what they do. They make an appointment and keep it, they give the customer and estimate then stick to it; They give a 1 year warranty with their work. So far, after over 8 calls to American Leak Detectors for over almost 15 years, we have not had to call them back to
fix any of their repairs.
My final words?
Expensive, but absolutely worth it.
Price was very fair and substantially less than others quoted and the major bonus was I didn't have to even try to find a tile guy for a small job and try to match paving tile which likely would have been very difficult.
Company was very responsive from first contact onward - price came in as estimated. The crew was very professional.
"Our technician arrived at 1:36 and performed an electronic leak detection on the pressurized water lines, both hot and cold systems, where he found no pressurized leaks at that time. Next, the technician performed a cause and origin test and inspected the shower. After performing a static test on the drain, no problems were found. The continued test found structure cracks under glass blocks causing water to seep into the wall while shower is in use. A report was made for the homeowner and pictures taken of problem area. The technician left at 2:22 for a total of 38.07 minutes (taken from our GPS unit located in his work vehicle.) Each homeowner is presented with a work authorization form to sign, which clearly states the cost per job, before work is begun."
Anyway by that time I had talked with a handyman and he said its probably the valve and it can be replaced cheaply. I didn't have this company repair the valve since he had taken so long to find the leak, and didn't come the day prior when he said he would be back, he told me he had been back earlier that morning but I sure didn't see him and I am always up early.
"This member hired us to locate a suspected pool leak and states she was disappointed in the price. It is our practice to emphasize the pricing structure to every customer before work begins. The member signed the standard work authorization form stating what work would be done (detection only) and the cost of $250. Our technician spent 1.5 hours performing a pressurized leak detection test on the pool’s return and suction lines the first day and found no leaks. At this time, a static test was set up to verify the loss amount and pool equipment was shut off, not allowing the water to circulate. We apologize for the member’s inconvenience because the technician was ill the following day. He returned the day after, finding no water loss was detected from the static test. Still attempting to locate the leak during his second visit, he set up another static test, this time with the equipment turned on. He returned the same day six hours later to find a water loss of three inches. He determined the pool was only losing water when the pump was on, and conducted another test on the pool equipment at this time. He discovered water was flowing through a back wash valve that was no longer active and he recommended replacing this valve to address the water loss. The member states they, “had talked with a handyman and he said it’s probably the valve.” This member was informed the faulty valve was the issue by American Leak Detection and we located the problem as we were hired to do. All of our vehicles are equipped with GPS and records show the technician was on site during three separate instances during the two day period. All of our detections come with a 30 day warranty."
Licensing
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FAQ
Contact Information
888 E Research Dr, Ste 100, Palm Springs, CA 92263
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