Pacific Aire Inc

Although every experience I have had with this company has been exemplary, and I have had many over the years, today I want to leave a review for our service tech, Noah (who really deserved one from the last time he came). Of course he was on time, respectful and knowledgeable, but more than that Noah was invested in doing a good job and solving problems. He investigated every possibility in order to pinpoint the issues, and then went above and beyond on making repairs and completing a very through maintenance on our ancient unit. I mean, seriously, its 35 years old and this tech, this company had kept it running and working well. As an employee, Pacific Aire is really lucky to have him. As a customer, so was I. Thank you so much! Lifetime loyal customer here!

They have excellent service! They take good care of our equipment, friendly, courteous, clean and I highly recommend them.

We've had Pacific Aire clean and service our furnace and air conditioner for several years now. For $11 a month, we get two complete cleaning, and checking of the units including a furnace filter change each year. Replacement parts are discounted . Also we get the fastest service in an emergency. We get to choose the date the service is performed, and the technicians have all been punctual, and very professional.

Good work. Good people.

For the price, it's a monthly thing, they're on call monthly. $11 a month I think. They're competitive on price. So far no problems with the quality. Their professionalism is ok. I would use them again because we have a contract with them and they probably should be coming out in a couple of months to do the winter work. The reason I give them a B rating is because they don't proactively call up and say we'll be coming out in April or May to do the air conditioning. Last year they didn't try to schedule an appointment until July and the air conditioning had been on for 2 months by then. They should set something up. They're supposed to you know, I mean we're paying them so much a month to do the work in the spring and the fall so they should do it in the spring and the fall. They should call me, I shouldn't have to call them.

We pay monthly for them to come out twice a month and they do a good job and check everything when they come out.

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They were punctual, very neat, and completed the job in just a few hours. I am very pleased with their professionalism.

We have a contract with them. They are super responsive. They do some unnecessary repairs or recommend some unnecessary repairs. We needed an UV bulb to get rid of mold and stuff and they wanted to charge like $400 and the bulb at another place was $49. That's a little over charging.

I have a contract with them. There was no charge. They came out. He spent about an hour; maybe an hour and half. There was no charge. On quality, how do I know? I gotta give them an A because I don't know. It works. You can't give a +, but I'd give them an A+ on responsiveness. They always call up at least a week in advance to set up an appointment. Then they call up 2 days in advance to confirm that it's still okay with us. Then they call up about an hour before they get here and then they show up on time. On punctuality, if you wanted to set a clock by when the guy pushes the doorbell that's a good thing to do because he's right on time. On professionalism that's a hard thing to say. A whore is professional. That's a hard one to grade. He comes in. He seems to know what he's doing. He explains what he's gonna to do before he does it. He does it. He explains if he found a problem and then he fixes it. Or, he doesn't fix it and tells when he'd have to come back to get it fixed. They're very transparent. You can see right through what they're doing. I've told my neighbors about them. They're pretty good. Like I said, I have a contract with them.

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I called with an emergency and Pacific Aire was at my door 30 minutes later with a quick simple fix. He optimized the drainage, cleaned out the lines and gave the whole unit a check up. The cost was so affordable and the entire experience was fantastic. As AC is so crucial in the Valley, we will have Pacific Aire back out every spring for a check up.

He was excellent. Very good. I tell my neighbors, my friend, everybody about him. The next lowest was double the price. It was crazy. He is good.

Called Pacific Aire. They sent Mike. He was very neat, courteous, professional. And knowledgeable. And took his time to explain what was happening. And did not mind answering my questions. I am a Widow and sometimes its hard to understand everything. And I am always a little Leary that I am taken advantage of. It turned out needed new Air conditioner. And the heater had a crack so gas built up when turned on that's why the boom . All is perfect now. And they follow up.

They do it all, they sell it, they service it, they install it, everything. They installed the first heater 15 years ago.

I have used them at least 15 maybe even more than that, I’ve bought a couple heaters from them already. The last heater I bought was a couple years ago. I have nothing but good things to say about them, from the very first all the way up to now.

Is a company that I have dealt with forever. I have been using them over the last 10 ? 15 years. I bought a couple of heaters from them. I bought new ducting from them. I?ve had them clean the old ducts out. I don?t use anybody but them. They come out twice a year and check my heater. 

They have a maintenance club and I belong to the club. It?s a monthly thing and you have other options, there are other advantages to being a member of the club. As far as having people come out and work on the thing, getting special prices when you need it. It?s a whole big thing. I give them an ?A+? always!

They?re pricing is good, they?re people are all good, they?re office people are good, there?s nothing wrong with them. They?re the best you could have!

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It didn't.  We will use a contractor who appreciates our business.

They asked me to join their "service club" for a monthly fee that would get me free checkups, discounts on parts and priority service.  I signed up but the prices for their repair parts still seemed pretty high.  After paying the fee for 8 months, I called to schedule a system check up.  We set a scheduled date but they called the day before to tell me they couldn't make it because the service technician had the flu.  I rescheduled for a month later for the earliest available date.  They called me at 7:30 that morning to tell me that the service technician had the flu so they could not make the appointment.  I cancelled my membership and went with another service.  I believe that they are scamming folks with the "service club" fees.  Do not join!

After installation, I  complained many times of a fine mist being deposited on my furniture, but service techs could not locate the problem.  Additionally, we called on numerous occasions forA/C not cooling, told coolant levels were low without finding a leak.  Finally, another tech did locate the source of the problem and it was found to be coolant leaking from a failed coil that Pacific Aire had installed.  Apparently, the diagnosis comes just as the warranty is expired.  Thus, it cost $2900 to replace the coil.
For the past  2 years we had notice that a stale odor had been emanating from the upstair middle registers.  Multiple techs gave various reasons for the odor, including new UV bulb burn off or not appreciating the odor, but could not locate the source.  When pushed by us, asked another tech to inspect their duct work and he assured us that "all ducts were sealed". The odor became intolerable.  We called for another assessment.
 Another tech examined the duct work and he could not have been in the attic more than two minutes when he found that an old duct had been connected to the new duct work by Pacific Aire and simply fell apart when we had paid for all new duct work.  Thus, the cause of the odor was that the  Pacific Aire duct work was shunting stale attic air into our home.  The duct work was no longer covered by warranty, again.  Parenthetically, when we were sold the duct work system the paper work referred to it as "Lifetime Duct System". The tech informed us that a "comfort advisor" would contact us to let us know the cost of the correction.  We have not heard from anyone from Pacific Aire since that date.   It would be a reasonable conclusion that Pacific Aire does not care to deal with the problem and even cares less about customer retention.

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