LA-Z-BOY FURNITURE GALLERIES

I bought furniture on 4/10/11 for $3360.71.I got a 20% off coupon, which is what got me to go to the store. I got the coupon in march or april '11. The furniture was defective when it was delivered, although i didn't discover that for 2 days. the arms of the furniture was incorrectly upholstered. I've contacted customer service 9xs times & the store 7xs to resolve the problem. 2 techs have come out and taken pics.the 1st said the arms need to be reupholstered, but coporate claimed nothing was wrong the 1st time I talked to them. in another phone call they said the right arm of the chaise and the seat cushion needed to be repaired. my complaint was that the 4 arms of the the 2 chaises and chair & 1/2 needed to be repaired. La Z Boy corporate is the only 1 who can resolve the problem. the store manger has no power whosoever to repair the furniture, which i think is a HUGE problem. the furniture I got is different than the floor sample at the store. I have pics of the floor sample and what I got. I feel they were deceptive and did a "bait and switch" on me. they showed me 1 thing and delivered an entirely different 1. as of 8-8 both corporate & the store have refused to return my calls!