Founded 1980 • With Angi since February 2009
Angi Certified
Service Provider Response
Most of the information above is untrue, or at best, inaccurate. When our technicians arrived, they were instructed to reroute wires to make room for a medicine cabinet. The hourly rate and $40 service call were carefully explained and agreed to prior to arrival. When they were almost ready to leave, the handyman came in and said “oh, I forgot to tell you I need to move that stud so you’ll have to reroute your wires again”. It took the technicians an additional 2 hours to do the job a second time, to compensate for the handyman‘s mistake. The technicians didn’t leave an invoice because we do all of our billing by email. At NO TIME were the technicians ever rude to the customer. When the customer called me (the owner) after the job was complete, I asked her where she was at the time the additional work was discussed, and she said she had to leave to take a sick relative to the hospital and left the handyman in charge! I said she should have remained there to oversee the project. I wasn't rude at all, just told her why we went over our original estimate. She wasn't available for comment or signatures to amend the original estimate at the time the additional work was performed. The handyman was "in charge". Then she said "obviously, you never heard that the customer is always right!" We have always taken responsibility for our estimate times, but her story above is just a fabrication. The truth came out during our phone conversation 2 weeks ago.Ask for details