Patio Warehouse Inc

The work was well done and the result is beautiful. They installed the fan and lights to our liking.

My main complaint was the lack of communication by the project manager after we signed the contract.

We ordered custom pillars. We were told afterward it would be 4-5 weeks for them to arrive. They were prompt in installing the footings and working with the paver company.

We were OK with waiting because we wanted to paint the house. After 5 weeks had passed and we heard nothing, I called Mario. He informed me that the pillars were not in and he expected them the next week. Needless to say they did not arrive until the following week and only after I badgered him and the office with phone calls did they finally locate and install the patio cover just 2 days before we were leaving on vacation.

During the job Mario left early on the first day. On the second day we were working and he called me midday at work and informed me they needed to get in the house to finish the electrical. Again, lack of communication and coordination with our schedules.

I am a very demanding and knowledgeable customer expecting a great product, quality workmanship, responsive customer service and prompt attention to details.

I vetted several patio installing companies before selecting Patio Warehouse to install our new patio.  I could not be more pleased with the results.

Despite being a more demanding project, Patio Warehouse met every one of my concerns and promptly responded to any issues that I may have had.  The work crews were polite, sensitive to our environment and cleaned-up the work place every day.

Most often, I am hesitant to make recommendations.  However, when I receive a great product, outstanding customer service and at a competitive price, I want to tell everyone.  

Overall it went well. We were excited to have gone with patio warehouse because of the reviews and the salesman. The order was placed and the job was finished in one day compared to the 2 days quoted. The contractor asked the right questions regarding placement if beams and fan. We arrived to our yard happy and pleased with this brand new 70% cover. I would have liked it if the team would have been more tidy after the job was done. We are also waiting to heard back regarding just a couple uneven beams that were measured incorrectly off the facia that was already uneven. We are happy with our very nice looking patio cover.

Patio Warehouse installed a lattice patio cover just outside our master bedroom. We are loving our new cover and it is helping keep our bedroom so much cooler. We are enjoying sitting under it and enjoying the day watching our dogs play in the backyard. The sales person (Adrian) was very informative, nice and helpful and came out right away. The install went up fast and smoothly.

Finally, I find some time to sit down and write my review on this project. My review is not only to the contractor, but more of sharing my experience of handling a home project from beginning to end, hoping to help other homeowners.
First, I want to tell everyone I am more than 100% satisfied with the patio cover work from Patio Warehouse. I have a Apollo Louvered System on my back yard, size 16'by 19'. And I have a solid roof with skylight in my atrium, size 10'by 12'.
As usual, I spent lots of time doing research and shop around. My goal, as always, to get the best stuff with the most reasonable price. It's not always the cheapest. Because you need to keep the quality of the service and customer support after installation in the picture. You might not know for sure until things happen, but you can get some idea from reviews and face-to-face talk to the contractor. 
I had Patio Depot, Patio by B&B, California Sunroom, Southern California Rooms, AlumaWood Factory Direct (equinox louvered), besides Patio Warehouse come to my house for design proposals and price quotes. The back yard is facing direct south which is super hot in the summer, the atrium is fairly shady. I want to make the backyard more enjoyable with the concern of making the family room next to it too dark. And I want to make the atrium fully covered to make a kid's playhouse or my gym. So the options I have are either Louvered System which give me the flexibility of light but expensive or solid roof with skylight. I end up having the ideal design of having louvered system in the backyard and solid roof in the atrium, which seems the most cost effective design to me. There are three manufacturers doing the solid roof, Amerimax, Duralum and Metals USA. The first two also make louvered system, called Equinox and Apollo respectively. For solid roof, MUSA is having the best material and best warranty. For louvered, I am not able to find much info online. And either contractor gave me really negative points to the other. From what I see on the demo sample or showroom units, I think they are similar in the metal material, which is not sheet formed. Not sure about the coating. Things I like about the Apollo is 1. close to a flat surface. 2. powered by AC-to-DC power supply, vs equinox is by solar and battery. Here solar is not a good idea, because the lourver is not often used while the battery has average of 3-4years life time. Being somewhat exposed to the hot weather, the battery will last significantly less time. Equinox is much cheaper based on the quote I got. But with extremely bad quoting experience with the vendor, I ruled Equinox out no matter what. (I am not going to extend the story with them here, but better stay away from that contractor). 
Another difficulty I have is to deal with the HOA for permit. Sunroom is NOT allowed by the HOA strictly. But I was not given a clear answer about the solid or louvered cover, since most people just do wood lattice cover. All contractors are willing to deal with city with engineering drawing support. But most of them push the HOA work to me. Some told me I can only do open lattice, some told me louvered is the only choice. But no one was sure. The reason I chose Jeff's company is his willings to accommodate my design request and to talk to my HOA for possibility. When you are looking for a contractor, you need to look for his desire to take your business. If they don't have the motivation, either they are already loaded with enough job or you squeezed their profit too low, you'd better not go with them. The manager of the HOA didn't allow me to have the solid roof in the atrium initally. However, Jeff changed her mind after a long talk with the manager. (thumb up).
Although I didn't know beforehand, I like the way Patio warehouse handle the project. They have a person handling the permits, one person handling the payments and scheduling. There are different teams in charge of the hardscaping work (digging holes, pouring concrete footings, patch up existing flagstone) and the patio installation. Jeff will from time to time step in, overseeing the progress. Whenever I email or text Jeff, he reply within a reasonable time with his best knowledgable answer.
It took 2-3 days to install the solid roof. It's at the height I wanted, with skylight and fan. I also added a exterior light to the wall and a power recepticle to a corner of the patio. It took about 4 days to install the louvered system, excluding the time for the footing and poles.It immediately became the highlight of the backyard. During the heavy rainy days in the spring, the louver system was well tested which is 100% waterproof. Right after the installation, I realize of one motor for the louver has slightly louder noise in higher frequency than the other. I pointed out the installer and also to Jeff. They didn't question my concern but initiated the replacement process with the factory right away. It end up been rejected by the factory since there is no spec on the noise level of the motor as long as it's functional. However Jeff stood up firmly behind his work, replaced the motor at his own cost to gain the customer satisfactory.
There are some suggestions I want to make to Jeff which I mentioned in one of the emails to him as well. A project manager or coordinator is very very important. Before the project, he/she needs to spend time with the customer to make sure all the details of the project based on the contract, give a good vision to the customer of the overall effect. Pass all the info to the related staff to make sure a correct installation before the start. Once start, he/she needs to follow up with the progress every day on both sides. Things don't happen as planned 90% of time. He/she needs to handle the dynamics, get updates from the project leader first and update to the customer before the next day's job. This way, less mistake made, customer satisfaction more likely achieved. In my experience, I had the solid roof up before I even know it. It end up quite some more work for the staff to install the switch, light and recepticle. 
To any homeowners reading this, expecting to hire contractors, I also have some suggestions. It's hard to have everything ready when you are quoting. Before you sign the contract, it's good to go over all the design details yourself or with your family first, making sure everything on the paper is what you want and all you want is on the paper. Don't hesitate to tell the contractor if you change your mind and want to add things. The earlier you tell them, the higher chance you they can make it done for you. 
Beside the patio cover job, I also have my side yard poured with concrete by Patio Warehouse. It's still working in progress right now, which is not quite as I expected. But the team is still working h****** it. I will probably write a separate review on the hardscaping job or add updates to this review later.
Thanks again to the fantastic job Patio Warehouse has done to my house. I highly recommend this contractor.

This was a wonderful experience. Our patio was crying out for a pergola. Paul came to our house, spent a lot of time showing me options, and wrote up a quote right there. Then a few days later Mario came out to take engineering measurements and start the permit process. Mario and his helper were so fast. They built the steps, finished with stucco, and prepped the space for the pergola. The only snafu was waiting for the city inspectors, who have their own schedule. There was a delay, and some confusion, but the office was very responsive to my concerns. In the end Mario did a beautiful job of my pergola and the mosaic tiles on my two steps. We are so pleased with our pergola that we are having some more decorative awnings installed on our garage.

I called to get a quote from this company to replace my patio cover that has started to come down and became a safety hazard for my family and 2 dogs. I set up an appointment with one of their sales reps Paul for Friday 3/14. it was my day off from work and my wife had also taken off to meet with him, as we make all home decisions together and we were both going to enjoy the new patio together.

The appointment was set over the phone for 9am. He never showed up or called. 9am came and went. At 10 am I called his phone.it went to voicemail. I left a message asking what was up and if we were still on. No response. I called back at 1030am and left a voicemail to cancel the appointment and our business with this unreliable company. DO NOT USE. they don't care enough about their customers obviously, especially when it's a safety issue involved.
UPDATE: at around 12pm or so (3 hrs after the scheduled time) the Patio Warehouse rep called. I saw who it was and ignored the call as my business was done with them. I didn't need to great any sorry excuses on why they didnt show up. They called again and I again ignored the call. You only get one chance to make a first and LASTING impression. PW didn't, but everything happens for a reason... and we are glad we were able to find a real business with a real owner who cares, with the OTHER company I located on n Angies List after the fiasco with Patio Warehouse

I called another top rated Angies List company who WAS very customer focused and had a GREAT talk with the owner (not just as a company/product but as a cool person who I could see as a true friend and who was down to earth) who # promptly # made an appt to see me the same afternoon. It was a night and day experience. Not only did we totally trust this other contractor, but they offered to do the demolition for us to ensure our safety (and our 2 dogs) # regardless # of if we did the replacement/New patio construction work worth them or not. With Patio warehouse, they said they would absolutely NOT do the demo without a contract for the entire job.

Customer service and FIRST impressions are VERY important to both my wife and I, as I'm sure it is to many others out there. If so, don't waste your time with Patio Warehouse. It's just a sales pitch with no pride, or caring about their work or about their customers. Look elsewhere. Plenty of other folks also have Elitewood products. Find a company that stands by their word and cares about you as a person and understands your unique situation.

EDIT 4/6/14 - The company DID set up the appointment with me. The sales person FORGOT about the appt (double booked) and they admitted as much in a voice mail on my home phone. They did admit this mistake and were very  apologetic. I was very surprised of their lack of professionalism with all the good reviews that I saw on their profile. That was one of the main reasons I picked them to get a quote in the first place. I can understand how they may get busy and forget but its still not acceptable. I did not **just** want demo work done as they stated in their reply, I need a new patio. My house is unfinished without it now and I had to put up an easy up to cover/protect my dogs during the day from the harsh sun. The demo was part of the work that needed to be done. This company didn't want to do DEMO as a separate line item on my quote and only wanted to do the demo if I did the complete package all at once, which I couldn't agree to without getting at least one other quote (they were the first company I dealt with/called). I told them the demo needed to be done *immediately* because it was about to fall down on my family or my dogs. Good thing I found another company that did do the demo work for me even without a full patio agreement. We just had a severe earthquake last week in So Cal that would have surely caused it to come down. The company did call me and left several messages that they would offer me an amazing deal on a new patio to show good faith and that they do stand by their work and that they did make a mistake. I can appreciate that. We are still considering all our options. Im sure this company DOES do good work as shown by their other "A" rated reviews. Its a very unfortunate situation that happened to give my wife and I such a bad first taste to this company.

The city bought it off.  I am very satisfied, The awning/gazebo/porch extends the whole side of the house and is a spectacular
improvement.

We haven't confirmed contract yet, just had initial consultation.

We applied for architectural control approval and the contractor prepared the building permit.  Final approval to start construction took 6 weeks, but once it was started, Patio Warehouse completed the project and cleaned up the area to our complete satisfaction within their proposed schedule and price.  The Patio Warehouse crew repaired the deck by cleaning and filling all dry rotted wood. They then covered the top of the joists with metal caps to protect the wood from water and installed high grade outdoor flooring rather than just replacing the existing 1x4? wood flooring.  The installed patio cover is beautiful, and the upstairs deck is better than the original deck.

The experience was a mixed bag because his customer service was unsatisfactory. They had to put footings on the patio. They put the dry bags of concrete in the whole and then put the water in. As a result, the concrete was not very strong. I called the owner to voice my concerns. He agreed with me that it was unacceptable. We schedule a date for him to a**** the work but he never showed. I had samples to show him but I threw them away after a month.  Overall, I was pleased with the finished product but not the customer service.

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The service was good.  I really like the quality of the work.  They cleaned up well, they were on time, and I have no complaints.

The service was very good. They were very professional in their approach. They were on time and worked very efficiently.  They addressed any issues quickly.

The work looks beautiful. We are very pleased with the service and they did a great job! They were here for about three or four hours. They worked quickly and efficiently. They were very neat and cleaned up well. I have absolutely no complaints with the service.

Their service was great. They did the work quickly and thoroughly. They came back out to address some minor issues. They are always polite and professional. They left no mess behind and I was pleased with the service.

They did a very good job and it looks great. They were on time, on budget, and worked efficiently. They finished the job within the time they estimated. They cleaned up well and I had no complaints with the service. I thought the price was fair and comparable to other bids I received. I was impressed with their previous work so I hired them.

They came in and gave me the basic patio cover. However, when they came to install it,  they were not prepared with the footings. I had them in my garden which I provided so they would not stop the work. They wanted to charge me additional for the footings, but I thought the footings should be included. The patio cover looks great and the finish product was beautiful. The workman came in, removed it, and put it back in a day. They were efficient and in and out quickly. The price was comparable to others.

I originally called and requested interlocking pavers. They advertise that they have a warehouse where you can look at the different pieces. However, he never gave us a chance to go to the warehouse. Instead he told us to use the stamp concrete.There were some flaws in the work and some of the stamping was irregular. The price was a little more expensive than I was expecting, but I did not get a lot of comparisons. The were on time for the appointment. They did leave some trash and did not clean up well.

Patio Warehouse replaced our old screened patio enclosure with a beautiful sunroom. Their sales representative was very pleasant, not pushy at all. We saw examples of the type of job they would do at the Metals USA showroom in Buena Park. Patio Warehouse took care of all the permits with the city. The crew that did the job was great. They demolished the old enclosure in short order. They installed the new enclosure including transoms, windows, and 4-inch walls and roof. They also laid the tile and resurfaced the existing exterior wall of the house where the sunroom is attached. We're very happy with it. There were a couple of days the crew didn't work because they were juggling other jobs. I guess that shows how popular they are. They made up for it by working weekends though. I would definitely use them again.

Great experience! We added several things as the work progressed and they handled all of our concerns. The workers were a pleasure to have around!

Installers were great.  Paul, salesman knew how to design size of beams, posts, columns to look good in area.  He gave good in put and it looks better with his suggestions.

Everything was done very professionally and on time.    Someone came out and took measurements on the date and time 
scheduled.   Several weeks later, I was contacted and given a date and time for the installation.    The workmen arrived exactly on time and went to work. 
 I wasn't sure about the spacing of the cross beams so the installer put both sizes up so I could see the difference and make a better decision.    The patio cover was completely installed and all cleanup done in two hours.  The materials used will never yellow or need paint.  My patio cover is beautiful, and it has made a such a difference in the appearance and comfort of my backyard.   
Everyone who sees it is very impressed, and I only wish I had done it years ago!!

We did our research and  had received six different bids for our  project. Patio Warehouse was not cheapest, but it was not the most expensive either. The quality and professionalism of the installation manager,  Mario and his crew was amazing. They were on time, worked all day to complete the job, and they cleaned up completely at the end of the day.  I would definitely  recommend Patio Warehouse to do your Patio cover.

The first thing that impressed me about the company was an immediate returned phone call.   It was one of the owners of the Patio Warehouse: Jarod Maples. He was calling on a Sunday evening and during a holiday weekend no less, to set up an appointment...
 
The first initial meeting with Jarod was a pleasure.  We sat down to discuss what I was thinking I wanted for a patio
landing around our spa along with new steps going into our house. We wanted a decking that would incorporate the brick work already in place. Jarod came back with options and ideas that I had not even thought about.  He was easy to talk to and
gave me some interesting alternatives. We spoke about my budget and Jarod was able to quoted a price that allowed me all the
patio work plus have additional concrete poured for a side yard walk way.
The day before the actual work was to start, Jarod actually coming back out to our house to introduce the Forman of our job.  Augustine and Javier were on time each day. They worked each day with a system that caused the least interference to our daily routine and cleaned up the project sight each day before they left.  The project took less than 5 days, the workmen were professional and our back yard project turned out beautifully.  
I am so very happy with Patio Warehouse.  Thank you to Jarod, Augustine and Javier.  I would recommend this company to
anyone.
All company's I have found on Angie's List have been awesome...