NOTE: I feel bad about the delay in writing my review. It?s winter break, from school/work and I finally have time to complete a thoughtful explanation of why I?m not satisfied with this contractor. Hopefully, my situation was unique and no one else has had a similar problem.
SUMMARY: Unfortunately, I'm pretty disappointed with this project and can't recommend Larry Conzelman. I think I am mostly to blame, for getting sucked into his pitch and charm, for not using Angie?s list properly, and for choosing convenience over quality and affordability. My condo is older (1977) and filled with imperfections, but I don?t see that as a reason for careless craftsmanship.
One of the most important things I should have paid attention to is his company name. He advertises as a handyman, but is a licensed contractor who charges like an artisan. By my calculations he charged $78/hr, and that included during trips to Home Depot. He is a handyman, does basic work, and his prices should reflect that. After explaining the project to several other contractors, and showing one, my gut feeling that I paid a significant price for insignificant work, was confirmed as correct. Had I paid what a handyman charges, or even what a reasonable contractor charges, I would have felt okay about the mediocre level of craftsmanship.
COSTS:
When I first contacted him, Larry Conzelman suggested that it would be tough to price this project without opening up the wall to see what it entailed. That seemed fair. He quoted me a price of $295 to open the wall and add a door and frame. I knew he would need to move some pipes and that there would be some material costs. My neighbor had her elderly father do the same project on a previous summer so I had some idea of what would be there, and the work involved. I did show Larry those photos. Once he opened the wall, he continued the quote to include moving the pipes. I?ve had some home projects done previously and my parents had remodeled their own home when I was young, so I expected that the work, including the floor, would take a little over a day and a half. His total quote of around $600 seemed a little steep, but still reasonable. Later, $269 for materials was also added, though I was never given any receipts.
Larry finished most of the work on day one, though it looked rough, and said he would send me a quote for the floor to be added. Due to scheduling issues, he would return to finish on the coming Saturday, three days away.
He never sent me a quote, but instead showed up with it on Saturday morning. He added in finishing up the doorway, which I thought was the initial job and gave a quote of $645. I was in shock, and didn?t have much time to consider my options. That price did not include materials, which would end up being a total addition of $120. It seemed really high and I thought it wasn't fair to be charged for what seemed like the initial project, but he named it something else, so I couldn?t argue.
He was already here, the school year was about to start (I?m a teacher) my son was recovering from a tonsillectomy, and I wasn?t feeling great either. As I tried to figure out how much I?d save by having someone else finish the job later, I talked myself into the convenience of having it done now, and told myself that for that price, he would likely do amazing work.
QUALITY:
He did NOT do amazing work. On day one he had been conscientious and seemingly careful. Plastic was laid on
the stairwell where the work would be done, he consulted me on some details and some of the project work was explained. At the end of the long day, he asked for a vacuum and cleaned up.
On day two, that changed. He brought along his young-adult son (who seemed pretty disinterested) and
finished the job quickly. He cut wood openly in the inside space, and didn?t even lay plastic on
the carpet near the opening. My home, especially the carpeted stairs near the opening, was coated in dust, and he left me with that mess. His outdoor saw didn?t have any kind of bag, and he cut with the garage open, so it too was filled with a layer of sawdust. The plywood for the floor was the cheapest (5/8 composite, as I was later told) you can use
for something like a floor and completely flexed when you stood on it. It squeaked loudly as I stepped near the seam. The area is supposed to be for storage! Shouldn?t the floor be strong? The door frame was only partially caulked. The deadbolt opening was missing the plate and was so flimsy my child could have easily broken the door down while playing. The door was cut somewhat unevenly, and had a large gap considering how visible it would be in my stairwell. Overall, it looked
like an outdoor storage project for my garage.
I was so in shock that THIS was his ?finished? work, that I didn?t say anything and paid him. I later sent photos to a few friends and my parents, and it was unanimously declared unfinished/careless/sloppy. I said nothing to my neighbors, beyond that I was unsure of the results, and the first thing they noticed was the gap under the door and that it was uneven. Everyone agreed that I needed to contact him and get the project done correctly. One neighbor agreed to be in my home when Larry came, to make sure there was no argument about the work to be re-done.
PROFESSIONALISM:
Larry had someone call to ask about the project a few days after completion, which I thought was a nice touch. Unfortunately, I was busy with family visiting from Germany and was still not completely sure what to do about my complaints with his work. Then the school year started and life got crazy. A month passed. I had almost written it off to ?lesson learned,? but the project made me mad every time I went up the stars, so I finally sat down and carefully composed an email
explaining my dissatisfaction. I sent him pictures and video. He was very responsive and agreed to look at my concerns.
When he showed up, he finished caulking the door, added the missing plate, with long screws for support, and got ready to leave. I reminded him that the weak floor was my major concern and that the squeaking was especially irritating. I also reiterated that the door gap was a problem. He said he would come up with some ideas and return. I also mentioned the door entry step, which was very rough for an interior surface and also poorly caulked. He said it didn?t matter because I would be painting over it. I don't see how painting lumpy caulking will make it look smooth.
When he returned again, he used metal straps on the seams in the floor to stop the squeaking. He added a ?sweep? to close the gap under the door . . . but it cut it badly. At that point, he was done, and I gave up and chalked it up to an expensive lesson.