Description of Work: In one day, PHILLIPS ABBEY CARPET installed 107 sq. yards of new Fabrica Accolade carpeting and Stainmaster XD 3/8" rubber padding in my two-story townhome in Carlsbad, CA. Abbey's installers moved several large pieces of furniture and hauled away all the old carpet and pad. Abbey was not the lowest bidder for this job, but they weren't the highest either. I selected Abbey for their apparent professionalism, well laid out show room, and promptness in providing information. I dealt directly with Abbey's sales manager, Ken Calkin, who was very knowledgeable and efficient. I would highly recommend this fine establishment to others.
Description of Work: Installed carpeting and faux wood flooring. We were led to believe the faux wood flooring was almost indestructible. The initial installations went smoothly and was completed in a timely manner. The men worked long and hard hours. However, after the job was completed, we noticed that some of the floor boards were damaged. Upon notifying Abbey, they sent a representative from the manufacturer. The outcome was that the manufacturer refused to do any repairs. Abbey said they will take care of it if manufacturer does not. The only reason I am not giving an A rating is that I am still waiting for the service manager to call to set up an appointment to come and make repairs. We were told we would hear from him but so far it looks like we will have to call again to make sure we haven't 'fallen through the cracks'.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0
Yes, I recommend this pro
$15,000
James H.
03/2015
5.0
carpet installation
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Anosh D.
11/2013
5.0
carpet installation
 + -1 more
They were pretty good with helping on the selection of the carpet. The installation was done very well.
Description of Work: I used Phillip's Abbey Carpet to recarpet my condo unit.
Abbey Carpets rock! We are refurbishing our house to sell and have had excellent service from Abbey Carpets! They are punctual with their appointments, warranty their work and they always go above and beyond! I"ve used this company before to replace our carpets and they have just finished refinished our wood floors with excellent results! I definitely give them an A+++!
Description of Work: Replaced carpet throughout our house in 2011. Refinished our wood floor in 4/11/13.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,815
Response from PHILLIPS ABBEY CARPET
Thank you [member name removed], it has been our pleasure working with you on your renovations. Chuck Ward Owner Oceanside Abbey Carpet and Floors
After have many problems with a different flooring company, I called Chuck at Abbey Carpet. He was so nice on the phone and invited me to their showroom to see their products. I went over and Ken showed me many different carpets and suggested that I go with a remnant carpet. I found one that would be perfect for the bedroom and was able to get it at a fraction of the cost. He scheduled installation for me the next afternoon! The next morning the installer called me. I was ready for him to cancel or push my appointment (like had happened to me with the other company) but instead, he asked if he could come EARLIER than he had been scheduled for!! He was very professional and did a great job with the installation. Less than 24 hours after walking into the showroom floor I was standing on super plush carpet in my house. I would absolutely recommend Abbey Carpet to anybody needing carpet. They were wonderful.
Description of Work: Carpet installation in one bedroom.
Ken with the company came out and he measured the entire upstairs as well as the staircase. 4 of the 5 bedrooms in the house are upstairs. Fortunately the previous owner had a sample from the downstairs but Ken discovered that the manufacturer no longer made that exact wood flooring any more but he ordered in several samples and I chose the one that was the closest match. He originally told me that it would take about 2 weeks to finish the job. It was about 2,200 sq. feet upstairs plus the staircase. I also hired him to change out some carpet inlay in some of the rooms and it also turned out beautifully. His team showed up on time and these guys were VERY hard workers. He sent in a larger team of guys to work and believe it or not they finished the entire job within 1 week! The guys had a strong work ethic and mostly worked around the clock from 7:30 AM until late afternoon. The workers had done several houses in the area, including San Diego's Chargers QB, Philip Rivers so I knew I was in good hands. We love the new flooring! Definitely I'd high recommend this company and if you can, request Carlos and his team. They were fantastic. Based on my experience I'd recommend this company for any flooring needs including hardwood flooring, bathroom flooring or carpeting. I ended up ordering several thousands of dollars in rugs for the house and a slight disappointment was that it took longer than expected to get them. But to show you the level of quality and commitment and quality control, when the rugs were getting the edges on them, they noticed some quality control issues so they have to redo them. So they say it will take a few weeks more. But I'm glad they caught it before delivering them. These guys were fantastic to deal with. Ken was always very responsive to my calls and emails which is important to me.
Description of Work: I had an amazing experience with Ken at Philips Abbey Carpet. I was actually referred to them by a realtor on a blog. I was a bit skeptical at first as I didn't know the realtor but true to his recommendation, this company was fantastic to deal with. We recently bought a gorgeous house and it had beautiful Pecan hardwood flooring downstairs but the upstairs and the staircase was carpeting (which we hate). So we decided to replace it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
ESTHER S.
09/2004
5.0
hardwood floor
 + -1 more
NICE, NEAT, AND VERY CLEAN WORK. FRIENDLY AND RELIABLE WORKERS. I WAS PLEASED WITH THE OUTCOME OF THEIR JOB.
Description of Work: LAID WOOD FLOORING IN BATHROOMS AROUND HOUSE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Contact information
4001 AVENIDA DE LA PLATA STE 101, Oceanside, CA 92056
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation
FAQ
PHILLIPS ABBEY CARPET is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: 10:00 AM - 5:00 PM
PHILLIPS ABBEY CARPET accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa