GDI Garage Doors

The installer did a great job and was knowledgable and friendly.

The previous owner had GDI install the garage door in our home (they left a sticker for service). After about 2 and a half years, the door began to catch and go back up whenever it was a hot day (and whenever we needed to get somewhere quickly)... I called the number around 9am on a Saturday and the person answers by just saying, "Garage Doors." I give them my address and they say they can come out between 11am and 2pm so I was glad to have same day service. Around 1:40pm, I got a call from one of the company's installers asking to confirm my address because he couldn't find it on his GPS unit even though the street has been here since 1962. I gave him the address again. Ten minutes later he calls and says, "You ARE in Las Vegas, right?" "No. I live in San Diego." Apparently the person who had answered was not paying attention to my address. As a result, they were not able to come to service my door that day--after I had postponed several errands and sat at home for their 3 hour window. The dispatcher called me about 30 minutes later and offered to have someone come first thing Sunday morning (next day) at 8am but restated that the window as 8-11 however we would be the first stop for the technician. I agreed. Sunday morning at 9:50am, I called to see when the technician might show up. The dispatcher said that he would show up by 11 "as promised". At 11:30, I called again. The dispatcher said "I was just going to call you to let you know the technician is running behind but that he would come today as soon as he could." He showed up at 1:45pm. To his credit, the technician was courteous and fixed the problem in about a half hour by replacing the rollers and lubing the system for $185 plus tax.

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The service went very smoothly. We purchased a deal on Friday and he came out on Saturday morning to do the work. We are very happy with the work and how quickly he responded to our call.

scheduled 3 appointments with me, no call no showed for the first 2, called them on the third day and they said they couldn't do the job. asked to speak with a manager, put me on hold for ahwile, came back with the same story of how they come back tomorrow, i asked to speak with someone else other than you. then the rep got frustrated with me and yelled at me back and told me to call Angies List for my refund. i hung up on him after i told him it was all 'BS'.

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Very disappointed. Apparently garage door and bonus "tune up" means garage door and inspection only, then UP SELLING parts that need to be tuned up or replaced. I had to call the owner in the MIDDLE of work to debate the added costs I was going to be charged in order to have the work covered under any warranty ($475 MORE dollars for a $30-$50 part). I was not informed of the added cost until the operator was already installed. Over the phone, the owner (not installer) brought the added cost down by about $100 and said they's throw in new drums, rollers, cables with the new spring. After 4 hours of work I see the rollers were not replaced and I still need to do that myself. Finally, once all was said and done, I was informed my universal outside remote to open/close the door from outside is not compatible with their garage door opener (how my kids get in the house after school). In fact NO UNIVERSAL remote garage door key pad will work with their system. I must buy their device from them...an ADDITIONAL $69.00. I check for a brand or name to look for the part to order myself and there is no manufacturing information whatsoever. Only their company name and phone number on everything. I feel so scammed. Not the first time a "deal" turns into a much more costly and exhausting ordeal. Total cost $749.50 (would have been almost $900 if I hadn't called the owner) :-(

Everything is perfect. It couldn't be better. They were great.

Installation went well.

I purchased an Angie's List coupon from GDI Garage Doors on 6/8/2016 for the purchase, installation and tune up for a new garage door opener (Anytime Garage Door = $289).  I received a phone call within a half hour of the purchase to arrange the installation time for the very next afternoon.  They gave me a three-hour window to arrive at my home for service and showed up on time.  Technician Ryan did the job in about an hour and took the time to walk me through the safety aspects of the new equipment as well as how to use the new keypad, buttons and remotes.  It is a nice looking and very quiet unit, complete with LED lighting.  We are very happy with the initial function of the equipment and look forward to years of problem-free service.  I plan to mail in the warranty card tomorrow, and will follow-up in a few months here with an update.  During a time when it seems hard to find a good value and great customer service, GDI Garage Doors exceeded expectations.  Thanks.      

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I will not use GDI again.  Did not adjust tension on door as they should have, tried several times to upsell repairs on door that were not needed.  Tech spent less than 20 minutes servicing my door!

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I was told that they didn't service my area of Palmdale, CA and that I would need to contact Angie's List for a refund. He was sorry about the fact that he couldn't help me but they just didn't do work in Palmdale.

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