Toto's Plumbing

Rude! My grandparents asked for a contract because they are older and that's how they do business and instructed me to ask for it. An older gentleman comes and since I was instructed by my grandparents who live in the house to ask for a contract or information on their business because they were not home for a medical emergency, this guy started to make a scene outside and said forget it I quit waiving his hands around in front of everyone walking in the neighborhood. Very unprofessional and rude, maybe it's the language barrier but I was just relaying a message from the owners of the house. My husband called them after the embarrassing situation I had to endure and he blamed me for being rude but I have a ring video that recorded the whole situation. No job was done.

We never spoke to anyone from Toto's. We never did get that inspection or estimate for a new A/C unit. Anther company rep was supposed to come out but we got a text saying they needed to cancel our appointment. We are still waiting....

OK.....Some of the roots remain, not to Toto's fault ( the pipe is very old and out of date )

The job went fine. Benjamin and Jorge arrived on time and did good work for a fair price.

Raul was very knowledgeable and efficient!

After purchasing our home, we needed to bring the private sewer lateral into EBMUD compliance. We called Toto's after a bad experience with a previous contractor for the same issue. Toto's determined from a camera check that the line should have been in good shape, so they would do their own test. They were pretty clear about the pricing: it would be a certain amount to do the test. If there were a problem, it would cost more to repair it, but they had a clear maximum cost. The pricing clarity was important to us. A previous contractor had quoted us $1,700, then raised the price to $5,000 to replace the line when they found a leak. Toto's maximum was less than that to replace the whole line. They did find a leak, but they were able to fix it for significantly less than the replacement cost. They did the work well, verified that it would pass the test when the EBMUD inspector came, and it did indeed pass. They were easy to work with the whole time: responsive by email, phone, and text. My only complaint, which is pretty minor, was they banged up some of our deck and forgot to replace a couple of the deck screws.

Toto was the only plumber willing to do a full accessment of the situation before making a recommendation. Everybody else I hired wanted to be paid for every bit of work without results. Nobody could make any logical assessments and made recommendations that I could agree with. Toto is a breath of fresh air and he did everything he could to make a informed decision on next steps, all complementary. He quoted the best rates and after completing the job and we still had the problem he made a guarantee that he'll make it right without additional cost. I'll hire Toto again in a heartbeat and wouldn't hesitate to referral him. If I hired Toto first I would have saved thousands of dollars.

We made an appointment for 3 days later. They did not show up, or give any notice they couldn't make it beforehand. They eventually responded to my inquiry 90 minutes after they were to come that they weren't coming, without any further explanation. Luckily I was able to find another plumber later that day.

Raut is amazing. I initially found him on Angie's list over a year ago and he has fixed multiple clogged drains, placed a new water main and then installed both indoor and water filters. There was a manufactures defect on one of the filters and Raul had to come back two times to make sure it was fixed correctly. He was never frustrated with the manufactures defect and always willing to help fix it. He did all of this with no extra charge. I recommend Raul without reservation. I will never use another plumber.

Called and left message on Friday. Sent an email on Friday. By Monday evening I had heard nothing. Very unprofessional not to have responded, even if it could not /or would not do the work. Will not try again.

They did a great job. Love those guys. I would definately hire them again.

Perfect and professional

Went great. The job was handled professionally and with a minimum of inconvenience to us.

Excellent, they were prompt, professional and courteous. They cleaned up after the work so well you can't tell where they worked. Even the decorative gravel was putback in place! They will be my plumber for life! Thanks Raul.

unknown

Here's the thing: I was annoyed at first because Raul called me 15 minutes after his "latest" time window to say he'd be another 15 mins. late.
  BUT when he did come, he was so pleasant/apologetic for lateness, fixed my shower completely in about 10 minutes and refused to take payment because he was late . AND he played with my dog (who loved him.)
  I ended up having to force $35 on him for his service.
  Bottom line: He won me over -- and won my dog over -- completely. He is a prince among plumbers!

unknown

The provider came out and gave a free sewer lateral inspection, carefully explaining what he saw and recommended services.  He wasn't pushy and took the time to explain what was needed.  

unknown

Toilet installed quickly and professionally and the old toilet removed.

Couldn't communicate to establish his service capabilities or what would be involved.

unknown

My regular plumber wasn't available so I called Toto's a half hour before they opened to schedule a sewer line cleanout. Expected to leave a message to get someone out later in the day but Raul promptly answered and said he'd send someone right out! Wow! Another Raul (not the owner) and Israel showed up shortly afterwards, figured out the issue quickly and commenced to work. Pulled out some interesting items and explained exactly what the tenants had flushed down the toilet (it's a real art deciphering some of the odds and ends he comes across - how'd he know that plastic gunk was the remnants of a baby wipe?).
Both workers were prompt, expert and knew what they were doing. Tenant mentioned her tub was slow and they quickly snaked up wads of hair. They cleaned up after themselves, tested the system and presented me with a very fair bill.
We would recommend them wholeheartedly and expect to use them again!

I never got a chance to use them.  Since the guy on the phone told me they don't service San Francisco, I won't ever use them

tMy house is over 90 years old. Building was different back then-- and there is always a history of repairs that remains a process of discovery for the new homeowner. Toto's Plumbing did their work with excellent engineering knowledge, care to aesthetic detail and the flexibility and great communication skills required to meet the challenges and surprises inherent in such a building.
 1) Clogged main sewer line. Toto's Plumbing responded punctually and unclogged the pipe. Their video equipment was the best I have seen--for the first time the light was bright enough and the resolution good enough to see what was going on. The explanation was lucid and professional. Although I knew I needed a new private sewer line to the street, I had put it off because I had not found a service that I felt I could trust with a big job like that. The clean out was quick and efficient. Toto Plumbing's professionalism, punctuality and excellent equipment convinced me that they should be able to do a good job. We scheduled a date for a trenchless sewer line. I also asked them to look at a second floor sink, which seemed to have a clog far down the line.
     
2) Trenchless sewer line. The city of Oakland has a new sewer certification process. Toto's took care of the certification and the marking of the various utilities to the house. Their estimate of the time required for that prep work and start time that was right on target -- three weeks later. They offered to take care of any clogs that developed in the meantime for free, but I did not need it. Toto's told me to expect three holes in the driveway and one on the street. Ultimately, due to the fact that I had at least three different kinds of sewer pipe, including cast iron -- which resulted in the buckling of a small section of concrete, more concrete was taken out of the driveway than originally planned. However, each slab was removed with precision and care. The new sewer line and all of its connections look quite robust with far fewer joints where roots can find their way in. Two new cleanouts were installed: one at the rear of the house at the first line out (my original cleanout was half way down the line) and the other at the sidewalk, as required by the city of Oakland. The concrete was laid down on a well tamped surface, and attention was paid to putting the joints in to match the older concrete. The material used in the street was recycled road concrete, well tamped with new road surface.
    
3) Locate, diagnose issue, repair and install trenchless line to line out of second floor sink. Toto's discovered that the sink line to the second floor bathroom was separate from the toilet and shower. They found the line in the front yard,  running from the front steps and completely detached from the main line -- and judging from the "repair" materials, something that happened many decades ago (and probably several homeowners- even though I have been here almost 20 years and the last homeowners equally long). The sewer pipe under the front walk was completely clogged with roots. Totos connected the sink line to the main line with a trenchless sewer line (which was was the least traumatic thing for my front yard plants) and a cleanout at the front steps. Two small concrete slabs in the front sidewalk, right next to the bullnose steps had to be removed. The crew removed these small slabs with precision, avoiding injury to anything else. The concrete was replaced with attention to matching the color of the older concrete.
                  
4) Duration and Miscilaneous. Projects 2 and 3 took four days, and for one or two days there were the necessary piles of clay in the driveway and on the street. The team was smart and street safe during the project and tidied up when they left at the end of the day. Now the project is done, the concrete is curing, and you would not know that the piles of clay ever existed. These guys are a class act, and the money was well spent. Thank you to Raul Sr., Raul Jr, and their team.