With Angi since November 2006
Service Provider ResponseSorry for your bad experience. I think there may be a mix up, as we do not service the Marin area. There is a different branch that works in that area, with their own Angies List account.
Service Provider ResponseSo sorry that you did not received the proposal. We typically send the proposals out within 24 -48 hours. I checked our system, looks like the proposal was written up on 6/8/19,with all details listed out. I wonder if maybe the email that was sent went into a junk mail folder. So sorry if this caused issues for you, this is not how we operate. We have had issues in the past with emails going to junk mail or not getting delivered. In the future, please give us a call if there is an issue, we can resolve quickly in that manner Thank you
Service Provider ResponseThank you for taking the time to post a review, and glad that you are happy with the results. The guys did a very nice job. It is not easy to work with older wood shingles, and the outcome looks great. Take care
Service Provider ResponseGreat to hear that the work turned out exactly the way you liked. It was great working together.
Service Provider ResponseSorry to hear that you did not have a good experience. We try our best to provide the best service possible. Allow me to respond to your comments. I am a small business, and these adverse reviews negatively affect our business, as I work very hard at retaining our exemplary ratings. You had purchased a deal on Angie's List for 2 painters for 1 day, and had asked me to paint the entire interior of your 2700 ft' home, in 1 day. There is absolutely no way that 2 guys can paint the full interior of a home in 1 day, thus this is what I had directed our conversation towards. Yes, I should have looked at the address, but the bigger issue in my mind was the size of the home/scope of work, and the budget that you had. You mention it took 3 days to receive a slow wishy wash response. Here is the exact play by play of our conversations: I received your first notice the morning of 4/27. I wrote you an email on 4/27 (the same day) at 3:54 pm. I emailed you back a few times about the scope of work and to verify the pricing, and noticed that your home was in Discovery Bay, when I emailed you that we do not work there, this was on 4/28 at 653pm. This Is about 24 hours from the first time that you contacted me, not the 3 days that you mention above. As for the refund from Angies List - I try to list all details on the purchase that you made, which clearly states that you purchased 2 painters for 1 day. You mentioned that I "decided' that your home was too far away, where it is clearly stated in my profile our work area. Our office is based in Oakland. Again, I am sorry that we were not able to help out in this situation. You are of course entitled to your comments, however I would appreciate if you could provide accurate details of the transaction, and take the time to read the information on the contract that you signed and the company profile for the company that you contracted with.
Service Provider ResponseThank you for taking the time to let us know how things went. It was a pleasure working together, and look forward to hearing from you again.
Service Provider ResponseSo sorry for area that was not tended to. Lets schedule a time for the guys to come back to take care of this. The job is not done until you are 100% satisfied.
Service Provider ResponseI appreciate the business and your comments. Thank you for everything. I am glad that you received a top notch product and a great experience. We work ho*** ** every job and every customer to ensure 100% satisfaction. Thank you
Service Provider ResponseThank you for your comments and for the business. Let me know if I Can help with anything in the future.
Service Provider ResponseGreat to hear that you are 100% satisfied with all work. The guys did a very nice job. Always takes extra time to work inside a home, to make sure that not only is the quality of work excellent, but we minimize hassle to your family.
Service Provider ResponseGreat to hear your experience was positive. Your type of home requires extensive preparation and a touch of class to provide a quality finish. I am glad that you are happy with all results. Thank you for everything.
Service Provider Response[member name removed], thank you for your comments. Christian and the painting crew did an excellent job on the painting work. I am glad that they were able to take care of all of your concerns. It was a good size project. The carpentry work, completed by Santos was high quality and fitting of the home. Some of the materials were very hard to find (thank you for your help in locating some of them), but he was able to get it done to be in compliance with your HOA. Let me know if I can help with anything else Thank you
Service Provider ResponseMuch appreciated. I will be sure to relay your comments to Kevin and the crew. Thank you for the kind words. The guys always like to hear feedback. They work very hard at what they do. I am glad things worked out great. Let us know if we can help with anything else. Thank you
Service Provider ResponseHi Thank you for the comments. It was a pleasure working with you. Your home looks excellent, and I Am glad that we were able to provide you with exactly what you were looking for.
Service Provider ResponseThank you for the review and comments. I appreciate the business and working with you. The crew did an excellent job at your home, and the finish product looks great. Thank you for everything.
Service Provider ResponseIt was a pleasure working with you. I am glad that you were fully satisfied with all work. Let us know if there is anything else that we can help you with. Thank you for the business.
Service Provider ResponseI thank you very much for the business. The work did come out very nice. It always takes a special touch of class when working inside a home. There are so many factors to consider, such as personal items and furniture, and being able to allow you to continue with your daily routine during the painting. Thank you again for everything, take care
Service Provider ResponseHi, Thank you for the business. Gilberto did a nice job on your home, and I am glad that we were able to provide you with that you were looking for. Take care.
Service Provider ResponseThank you for the comments.The deals that are posted on the Angies List website are a little hard to understand. I did the best that I could to prevent the idea that we would paint the entire exterior of an Oakland house for $1850. The deal states 1 painter for 1 week. I never meant for this to come across that we could paint an entire house for this amount. Typically,in our area, there is significant preparation required to attain a quality job. I am working with Angies List to revise the deals and the wordage so they reflect this. I hope, in an after thought,that you received the job that you were looking for, in a competitive fair price. The guys did a very nice job, and your house looks very good.
CertaPro Painters of Berkeley is currently rated 4.7 overall out of 5.
CertaPro Painters of Berkeley is open:
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 7:00 AM - 5:00 PM
CertaPro Painters of Berkeley accepts the following forms of payment: Check, Visa, MasterCard, Financing Available, American Express, Discover
Yes, CertaPro Painters of Berkeley offers free project estimates.
Yes, CertaPro Painters of Berkeley offers eco-friendly accreditations.
Yes, CertaPro Painters of Berkeley offers warranties.
CertaPro Painters of Berkeley offers the following services: Interior Painting, Exterior Painting, House Painting, Commercial Painting, Industrial Painting, Interior & Exterior Painting, Epoxy Coatings, Cabinet Refinishing, Stain/Sealants, Power Washing, Drywall Repair, Acoustic Ceiling Removal, Lead Safe Painting, Historical Home Painting, Professional Color Assistance