UNITED PLUMBING SERVICES

I had an issue where no water was coming out of my shower head. I called my home warranty company and they referred United Plumbing to come by to take a look. It was $65 for the diagnostic. They sent out a plumber was very sloppy looking, reeked of cigarette smell, who seemed like he didn't want to be there and was in a rush. He turned on the water, nothing came out, went to the crawl space and noticed I was not running copper piping. Immediately he told me my pipes were old and suggested that in order to fix this, they would need to replace ALL pipes to copper. He quoted me $3800 to re-pipe just the main pipes and if more issues arise, it will cost more. I was a little hesitant to agree as it was very expensive and let the plumber know I will think about it. The next day, I called another plumber to explain to him my issue and he came by and immediately knew the issue was a clogged/bad shower head, he removed it and water was coming out! How could United Plumbing MISS THAT!? United Plumbing uses un-educated and un-skilled plumbers who just want to replace everything instead of troubleshooting correctly. They are dishonest and want to make as much money from you as possible. I was very upset and called into the main line to speak with a manager. Every time I called, I was met with an excuse that the manager was either on vacation, away from his desk, or out on a job. In addition to leaving him multiple voicemails which he never calls back I finally had enough and left a voicemail demanding he call me back or else I would post a bad review. I receive a call from him within 1 hour. Speaking with him over the phone, he was very aggressive in defending his company, did not listen to my issue at all, was un-apologetic and even told me I was whining like a baby. He refuses to do anything about it and tells me I'm an idiot for complaining. I was really shocked and taken back by the rudeness from this conversation and have never delt with such unprofessionalism before. These guys are really the worse and only staying in business from contracts with home warranty companies. They are crooks, dishonest, liars and hard working honest people should stay away from.

Also fixed leak in main sewage line

On behalf of my daughter. AVOID at all cost. Worst customer service experience in her life and incompetent work. Home warranty company AHS, sent United out to look at their water heater which had a little bit of water in its pan. Since discovered that home warranty always sends cheapest and worst companies out. United determined that the heater needed to be replaced. They did a terrible job and flooded their house destroying their new hardwood floors downstairs. Despite having 3 independent eye witnesses, who saw the water pouring out of the new water heater that United put in, United said they were making up the story, didn't return phone calls and 6 weeks later finally gave them their insurance details. Still fighting their insurance company. If you want poor quality work, followed by rude and unprofessional customer service, look no further.

This work was done for my Aunt who I have power of attorney over. United came out to inspected a backed up toilet and they told the caretaker that the source of the problem was roots out at the street. So they dug up the front yard, cut the pipe and used the camera for their "sales pitch". They went in and supposedly cleared the roots out and added a capped pipe that sticks out of the yard, not very attractive. They toilet plugged up again a week after they supposedly fixed the problem and they said that they would have to charge us again for it to come out! I told them to leave because I feel they took advantage of our situation and overcharged us tremendously.