Shleppers Moving & Storage

very friendly, fast, excellent giys

Hugo and Chris are fast and efficient. Amazing work!!! Highly recommend Shelppers

Hujo, and his crew were very professional and friendly. They did an outstanding job. I highly recommend using him and his crew from Shleppers Moving

If you’re considering this company for your move, let me save you the headache: don’t. I’ve moved a dozen times—cross-country, military, civilian you name it—and this was by far the worst experience I’ve ever had. 1. Initial Quote: Misleading and Deceptive Problems started with the estimator, Fernando. He confidently provided a quote & assured me it was accurate, claiming additional charges would only apply if we decided to move big, unexpected items. He stated the move would be conducted entirely by the company – all W2 employees, that they don’t outsource like other companies. Based on this, we decided to go with Schleppers. Surprise…they outsourced delivery to another company. The surprise charges weren’t frustrating—they were outright deceptive. For example, the infamous “stair charge,” which Fernando assured me would not apply (got emails). Outsourced company said they wouldn’t unload the truck unless I gave them $200 for stairs. Lead driver saw the email and he said, I don’t’ work for them, it’s $200. The lack of transparency around these costs felt like a bait-and-switch tactic designed to trap customers after they’re too deep into the process to back out. They charged an “overage” of over $150 to move a dog crate that collapses. Estimated at 20 cubic feet when true measurement is 2.91 cubic fee. When I questioned the mover on this and other overages, he said “if you don’t sign, we can unpack the truck.” I counted the space in the truck with the driver to prove the point – again. Too bad, do you want us to move it or not. All told over $3,000 in overages, 50% more than initial quote. 2. Delivery: Incompetent Packing & Damaged Items But sometimes you pay for quality right? Welll the move itself was a disaster. The packing crew seemed untrained or entirely uninterested in packing safely. Boxes were underfilled & crushed under their own weight. Items that could’ve fit neatly into one box were unnecessarily spread across multiple, resulting in wasted space & higher costs. Note: This is likely by design to trigger overage costs. They count extra boxes as a way to say they moved more so inefficient box packing = more money for them. The inefficiency was staggering. Furniture didn’t fare any better—beds and desk damaged, essentially ALL the large furniture we moved arrived broken. Glat screen TV was wrapped in one layer of bubble wrap and one layer of cardboard. I’ve moved a lot. TVs do break. But this was a comically inept performance & resulted in the screen being broken in about a dozen places. Even the end movers themselves remarked that most of the boxes weren’t packed correctly. And about the TV, they were completely unconcerned, that was their third that was broken this week alone. So if you go with them, save yourself the cost and bash your TV with a baseball bat. It’ll be cheaper and more fun 3. Post-Move Issue Resolution: A Masterclass in Avoidance After the move, I reached out to mgmt to address these issues. I run a business, I always give leadership a chance to make it right. I expressed concerns about staff training, packing, overcharges, damaged items. I requested clear paperwork to understand what exactly I had been charged for since the forms I received were illegible. Over a three months later, I still haven’t received the paperwork I was promised. They know they robbed me so they want to provide evidence. I raised my concerns with Jesse, the GM, and was met with defensive responses & zero accountability. Instead of addressing problems, he justified overcharges & poor service as “expected value.” If this is the standard, I dread to think what's a bad move. To make matters worse, the company operates with questionable ethics. Most glaring is an email from Fernando in which he admitted they require customer to pay cash at delivery so they don’t have to pay workers compensation. If you think they’re going to not screw you over while willing breaking the law for extra money…well I wish you luck. Final Thoughts Save yourself the frustration and look elsewhere.

I hired Shleppers in LA for a move from S. California to Denver, Colorado. The phone sales guy (Fernando) was very nice and easy to work with. He said their video inventory estimates have a 5% variation for accuracy. It seemed very straight forward. The estimate seemed more fair than the other companies I checked with. Suggestions were made for items I could sell or leave behind that would lower the estimate further. I got busy selling things, lightening my load, checking in with the inventory and the price adjustment. 5% was complete fiction however. Once the movers came and loaded everything on moving day, the amount owed was calculated by cubic feet, and was considerably more than what was estimated with the video inventory. At this point I was stuck (my pets are in the car, I’m ready to leave on a long distance move) so I had no choice by to come up with $600 more, and in the form of a cashiers check or cash or an added 4% would be added for cc’s. The video inventory was worthless at this point. After waiting for the full estimated 10 business days for my goods to be delivered to my new location, a man called to let me know he had my stuff and would arrive on Monday. Just prior to arrival he let me know that his truck can’t fit into my complex, and so he’ll need to use a shuttle. Or maybe, maybe not, he’ll have to see and would be there in a little while to check it out. I called the Shleppers office to verify this, and they said the driver will do what he can to avoid a shuttle fee, but if he DOES use a shuttle, it will cost an additional $1100. oh yes and that’s CASH. The driver showed up 30 minutes later, and claimed he was in a shuttle. He was willing to make a deal with me, for $300 cash on top of what was already owed. He was big and burly with lots of tatoos and a Russian accent, and I was very intimidated to say the least. “WE MAKE DEAL” he assured me. He had all of my belongings in his truck. I was seconds away from telling him and the office that they could take my stuff back to LA and put it in the nearest dumpster. At this point $300 seemed better than $1100 and so I agreed. I just barely had enough cash. And yes, after he left, I realized that was indeed HIS PERSONAL TRUCK AND TRAILER with a California license plate. Fortunately I did take photos of his truck and the plates. This was not a local “shuttle” and there’s no way he could have loaded a shuttle in 30 minutes. He completely lied to me. It took until it was over for me to think through the series of events and put it all together. I was HAD for another $300. So that’s $900 more than what I was quoted. Some would say that movers are sleazy and I should be glad I got out of it for as little as I did. And you better believe this $300 went into the Russian’s pocket and Shleppers didn’t see a dime of it. I will say, the MOVING ITSELF was quite excellent. My TV’s were boxed with care, which was one of my biggest concerns. My furniture all arrived in good shape. The movers disassembled and assembled on both ends with no incidents. A few items have been broken but that was more due to not being packed carefully enough (my fault). What I’m most unhappy about is just the dishonesty about the price. It was a significant amount more than I anticipated. Evern worse, I felt like I was “shaken down” but a Russian guy at the end. Its really too bad that they subcontract with thugs that have now ruined their reputation. I will tell (and have told) all my single female friends about the tricky thug that got another $300 out of me, on behalf of Shleppers Movers

Shleppers was great! We called them on a Tuesday, did our video survey on Wednesday and scheduled our move for Thursday. They made the process easy and seamless! We would definitely use them again.

Perfect in every way!

Shleppers did a wonderful job during our recent move. Professional, punctual, and customer-service oriented are the words that best characterize the service we received! I’m grateful to their team.

Shlepers helped me out when I needed an important move in LA. Courteous, professional and fast. Very careful and respectful so I always felt like I was in excellent hands. Definitely would use them again. They made my move as painless as possible.

Shleppers Moving & Storage is BY FAR the most pleasant experience i’ve had with any moving company. I have moved many times throughout my life, and every move has left me extremely stressed and disappointed in the past. It has become extremely anxiety inducing due to the previous moving companies either damaging my items, scratching the walls/furniture, misplacing little items, disorganizing boxes/items that should have stayed together, lazy movers turning a 4 hour job into an 8 hour job, or simply rude customer service. BUT for the first time I can happily say thanks to Shleppers I didn’t have ANY of those issues this time. These guys are extremely professional, efficient, FAST, careful, respectful, and cleaned up any slight messes made. I could not be happier, and finally found a moving company I can trust going forward! HIGHLY RECOMMEND!!!

All my furniture and delicate rare antiques made the trip safely in one piece and arrived on the scheduled time. The office staff was efficient and professional. I would recommend this moving for both a short and long haul move.

Super professional and reliable, would definitely hire these guys again.

Great job. They were very punctual and careful with my belongings.

Thank you Shleppers for taking such good care of our stuff! The crew was friendly and professional, and really took the time to carefully pack and move all our valuable items, including electronics and appliances. Everything arrived in perfect condition without even a scratch. Will definitely hire again!

Schleppers was very professional and walked us through every aspect which made moving was quick and precise.

The move was amazing - the movers really knew what they were doing - Richard was our foreman and his crew was polite very fast and I would recommend them again - they did a great job!

I highly recommend Shleppers. These guys are professional and diligent. They helped me move valuable furniture on multiple floors without a scratch. They can get in and out of your place fast. I had no problems with communication either. It’s totally worth the peace of mind. Will use them again.

Prompt, can do and user friendly. Above and beyond.

I’ve had half a dozen or so moving experiences and Shleppers has been the best one so far. The crew was professional, careful and polite. You get what you pay for! Moving furniture is always a stressful and daunting experience, and my anxieties were mitigated by the team of movers. I highly recommend Shleppers.

A+ experience from start to finish. The team was highly professional and showed great care for our possessions. Shleppers definitely made a stressful move much easier and we are grateful. Thank you, Shleppers!

Worst experience ever! Total crooks!

DO NOT... I REPEAT DO NOT USE THIS SERVICE. READ THE REVIEWS BELOW AND SERIOUSLY CONSIDER ANOTHER SHIPPING COMPANY. IS THERE BIGGER FONT THAT YELP OFFERS? IF YOU'VE READ THIS FAR THEN PERHAPS YOU ARE SERIOUSLY CONSIDERING SHLEPPERS. IF THAT'S THE CASE FACTOR IN ANOTHER 20% COST OF WHAT THEY ESTIMATE BECAUSE THAT'S WHAT YOU'LL NEED TO REPLACE THE THINGS THAT WERE DAMAGED OR DELAYED. Right now I am trying to collect compensation for items that were damaged or delayed. Their first offer barely covered the cost of the blow-up mattress that we had to purchase since our bed and other items were delayed. They would not cover that cost, not sure what they expect you or your baby to sleep on, the ground I suppose? Would they have preferred a bill to my chiropractor? Their second offer was in fact above and beyond what was in my contract but it was barely enough to cover the cost of the crib that was damaged. After pushing them to counter their claim offer..THEY REDUCED THE COMPENSATION FOR THE CLAIM. I also believe they asked my partner to amend my Yelp review...hmmmm, really? Seriously, who does that? I feel like Andy Dufresne, I will keep writing letters. I'm sure in a few days I will get response that they deeply apologize for any inconvenience but calling them directly will yield in several voicemails and eventually you'll reach someone that is not being reasonable about your claim...what a shame. OH LASTLY, don't ship anything that has any electronics in it as they cannot verify the mechanical or electrical inner-workings and condition of ANYTHING. So the guitar amplifier they broke won't be given a single penny. I was told that was industry standard but I can't seem to find that anywhere. Please send me, would like to see that.

Highly recommend Shleppers. They worked quickly and came in right at low end of estimate. Careful attention was paid to the breakables. The two movers were extremely easy to work with - no attitude. Have had unfortunate experiences in the past with others. Grateful this went smoothly.

This is the first time I have used professional movers and I have to let everyone know how pleased I was. First of all I was worried about being swindled with the costs but when my two movers arrived they were professional and wasted no time. They packed my belongings carefully and handled my massive wardrobe without a mishap. This was all completed within my two hour time frame. I will without a doubt use Shleppers again!!

I want to Thank Shleppers moving for a wonderful job.I hired them and they were fantastic at work and they were amazing. The crew were fast, friendly, professional and on time. I am strongly recommending Shleppers Moving.