Environmental Solar Design Inc.

Terrible! They met with my contractor who showed them the exact space that he had built on the roof for the solar panels. It was a shingled area instead of the tiles that I had everywhere else on the roof. The panels were not supposed to be visible at all from the street. I received a variance for my pool that had to be approved by the architecture board and city planning and the solar panels were all hidden from the street view. When they showed up to install the panels they decided to not use the area provided and shown to them but moved the panels to a part of the roof covered in tile and in full view from the street. They did not notify anyone that they were doing this. They never gave us any instruction on the operation either. When I call to complain that the panels were not in the place set for them in the approved plans they told me that no one showed them any place or plans. Called the contractor a liar and refused to move them back. They told me that they would come out and give me an estimate to move them. I was yelled at and treated extremely rudely by the sales rep Dave. My contractor spoke with the owner who later admitted that they had known where they were supposed to go and did not get any approval for the new location. But they are still not moving them. I'm not filing complaints with the License Board.

They installed this roof panel system for our pool about 15 years ago. System works fine and they come when needed and keep it in good shape. No fuss, and do not raise prices. Very helpful in explaining how everything works.

Our pool is relatively shaded and does not get a lot of direct sunlight, so we decided to go with solar pool heating. After getting multiple bids from 3 different companies (all with different products), we decided to go with Environmental Solar Design. What sold us in the end was the fantastic customer service. Bob Ellis was very thorough, and went out of his way to respond to questions, as well as following up after his initial visit. They weren't the cheapest option, but he did bring down the price so it was close enough to the cheapest bid. Although not part of his initial package, he was also able to provide us a financing option at 0% interest for 1 year to match a competitor as well. This process did take a bit of time but it worked out great. The day of installation went smoothly. The workers were not intrusive and the job was done cleanly. They also worked with my pool cleaning service to ensure that everyone was on the same page. The system worked great throughout the summer and my kids were able to swim in >85 degree water. There have been a couple of times where i had questions regarding the pump and the controller, but nothing in regards to a malfunction. Everything considered I am extremely happy with the entire experience.

It seemed to go okay. The man took 15 minutes to measure the pool and look at the equipment. Two days later I got a bill for $90.00 for the estimate. I had not been told that there was a charge for an estimate.

The representative came out and looked at everything and gave me an estimate. They were very helpful and accommodating while setting everything up. They helped get the permits set up for me, which is a pretty big project here in Beverly Hills. The workers were all in company t-shirts, and were very professional and clean. They were very helpful and seemed to know what they were doing. They were really overall and I would recommend them. Their prices were within $200, more or less, than the other firms I contacted.