I left multiple voicemail messages for this company to get back to me regarding service on an existing solar installation. I received no reach out or call back. Clearly they don't want my business.

system is working ok just old

They were pretty good, they fixed the leakage and poorly design works to make sure that it works correctly. Their pricing was very fair.

unknown

unknown

From my first contact with All Valley Solar owner, Ted, I have had superb service. In 2013, they installed a new pool pump which involved extensive plumbing re-configuring. After our decision to use existing solar panels to heat the pool rather than water in the house, they repaired the panels and rerouted the flow of the water to the pool. My problem this year was the fact that we planned to begin using the pool heater and needed a reset of the timing on the pump. After several attempts on the part of our regular pool service person to deal with the situation, I called the office and requested a service call. The office staff was extremely responsive in arranging a call even though it was complicated by a vacation scheduled by their service person. They fit me in so that I wouldn't have to wait, and that was just the first of the amazing service provided as the issues arose. John came out just a day or two before he was to leave on vacation and took lots of time to go over everything with me and to point out to me everything that I needed to know to completely grasp the issues that were involved. We seemed okay, but it became apparent that there was another issue which needed to be addressed. I contacted the office and was told that John was back, so I called him on his cell phone and explained what was going on. He was able to pretty definitively diagnose the problem, at which time I was advised to call the office for an appointment. Again, that was handled in a very efficient and timely manner. John was always very prompt and followed through with skill and spent time explaining all aspects of the problems. A part had to be ordered, and in the meantime, John rigged up a temporary valve handle so that we could operate everything efficiently as we waited for the part. The next call was that there was a new part or a rebuilt part available, and the cost of both was quoted and, with John's recommendation, we chose to have him install the rebuilt part to save some money. I cannot praise John and everything about All Valley Solar's service enough.

They were great. I would grade them 'A's across the board. They were excellent. They were great. I will absolutely use Valley Solar again in the future if need be.

I met with owner/field representative Ted Bavin (very nice man, not pushy or overbearing, was informative and gave me a discount on the initial repair) and discussed the scope of work needed and the options to get it completed.  After that meeting, he said I would be contacted by their office manager Stephanie and she would schedule the work.  I waited for almost two weeks with no call and decided to call and see what was up. I had to leave a message because Stephanie was not in the office and only she could set the appointment. I left my number and waited.  Again, no call...  I then decided to call Ted and let him know I had not been contacted and that I wanted to be sure someone would get back to me. He said he would have someone call me right away and get the appointment set up.  I was then called by Stephanie later that day and was given the reason that they had my number wrong and could not get in touch with me.  I understand that things happen, so I let it go.  I set the appointment with Stephanie and ended the call. The day of the appointment, John Horrigan arrived with his crew who performed work. The work was done well but due to the age of the roof, I needed a roofer to come in and do repairs before John and his crew could finish. That delay had nothing to do with All Valley Solar, it was all on my end and it took some time to complete. Once the roof issue was corrected, I called in again and spoke with Stephanie to get the work completed.  She was on the other line/project and said she would get back to me with a time.  I then waited again, no call back and after two days I had to call in yet again to find out what happened.  I spoke with Stephanie again and she informed me of a date that they would be out to finish the job.  I said OK and when that day came around, nobody was here.  I called in again and was told it was a "mistake" and they were sorry but the next date was not for another week. So I waited another week and finally got the job completed. The whole time through this, John was very professional and did everything as he promised.  He also came back out to connect a controller line that my pool service supplied to make sure the unit was up and running. Flash forward to about two weeks ago, I noticed that there were bubbles in my pool and it sounded like the air check valve was stuck open.  I called in to All Valley Solar to make a service appointment, left a message with my name and number and never got a call back to date.  I have never seen this many issues with an office and such a terrible follow-through.  Once, even twice I would understand but this is beyond that and really comes down to terrible office service. 

Patrick returned my call promptly for an estimate. We met and agreed on the terms and signed a contract. Patrick is the most knowledgeable solar installer I've had the pleasure to work with. We discussed and agreed on panel and controler efficiency, as well as, the cost. His team arrived on time and completed the project a few hours later. When they completed their work the area was immaculate. Not being familiar with a variable speed pump, I've had to call to ask a few questions. Patrick and John have been patient and very helpful in answering all my questions. Lastly, would I use or recommend All Valley Solar in the future. Yes, without a doubt!

They no called no showed, They have not shown TWICE! No one answers the phones promptly. No one should use this company.

I have a pool solar system that had some leaks and was exploring the possibility of replace or repair.  I've had 3 companies come out, and all they wanted to do was sell me a system, but Ted Bavin from All Valley Solar told me I really didn't need one if I replaced a leaking pipe, plugged a hole and did a few other minor repairs.  I was really happy to hear this since it saved me about 3 or 4K....and my cost will be about 240 dollars.  His people will be coming out this week to fix the problems and the system should be up and running again.  One other thing I would like to mentioned, the salesman from the other companies seemed to have no real samples of their products; it is very obvious that Ted is not just a sales guy -- his car is packed full of tools and examples of different kind of panels that he can discuss with a great deal of specificity. I highly recommend him.

The crew who performed the job were not good. They were excellent. They came on time, completed each stage of the job, and now I know why they have an 'A' rating on Angie's List. They have an a rating on my list too. If you want to have someone that knows Solar - these are the folks to call. They are the best!!!

When the heating system's original installer failed to respond to my calls for service, I called All Valley Solar.  They were able to give me an appointment on short notice, seemed knowledgeable about the heating system and informed me of options for fixing the problem, along with the approximate cost of those options.  We have had no problems with our system since.  I will definitely call them next time I have a problem.

.

unknown

All valley solar was very responsive and their quote was reasonable.

unknown

The boss (I forget his name) provided an accurate estimate. The repairmen showed up on time, finished the job quickly & came in under budget. I'd use them any time.

As explained, although we've only experienced All Valley Solar Inc. from estimate to installation, we find them to be reliable as well as professional.  so far, so good!

What a pleasure to with with this company.

Stephanie is knowledgeable and helpful with providing specifications for the permiting process and has a easy telephone manner.If this system lasts as advertised, I probably won't see them again, but if needed, I'd call them 1st thing in the morning.

The technicians showed up on schedule and ceaned up after the job was done.

Can't ask for much more than was provided.  Excellent!

JH
Glendale, CA.

We had a hot water solar system installed in the 1980s and the panels replaced about 5 years ago. It's been difficult to find solar service when needed, since many companies have gone out of business. Since we had termite damage to the wood supports, I wanted to have them replaced. Ted and I had an email correspondence about the support replacement. I emailed a picture and he looked at the satellite view. He gave me a proposal by email and the appointment was made by by email. The only glitch was that Ted had suggested the insulation around the pipes be replaced and I agreed. Somehow that didn't make it on to the work order so the workers won't prepared to do it. Otherwise, I was very satisfied with the service and would definitely use them again.

I had a very difficult time finding a company to replace these solar panels. I called them at 4pm one day and they were out at the house at 7am the next morning. He was very thorough, professional, and hard working.  He gave plenty of advice and was obviously very knowledgeable about his work. I can?t say enough good things about him. He went around very quietly and humbly as he worked. He stored everything in between trips in very neat and tidy piles. He had to make three trips to the house and completed everything right when we needed it. He communicated perfectly with us and did an excellent job.

The secretary, Veronica, was also very helpful and knowledgeable. I would highly recommend them!!!

They showed when they said they were going to show up. They did what they said they were going to do. It was efficient work and they fixed the leak. I wasn't happy with how they finished the connection with the valve. There was a certain valve that was supposed to be replaced. They used a remodeled one, but it doesn't look like it is completely functional.

I called this company based on the reviews on Angie's List. I was surprised to discover that they are the company who installed the solar system 8 years ago. Stephanie, who answered the phone, looked up our address and immediately knew the specs on our system. She is very personable and informative. Less than 30 minutes later the tech, Doug, was at the door. He is a wealth of information and graciously explained the entire solar operation process. Finding the source of the problem, a bad vacuum part, took moments. He had the replacement part in the van and replaced it with ease. He provided lots of energy tips and it was fascinating conversing with him. All Valley Solar is an excellent company that I am happy to recommend. Stop looking and call!

Showed up promptly and accomplished work expeditiously.