AAA ADVANTAGE GARAGE DOOR REPAIR CO

I called AAA Advantage and spoke to Claudio. He made an Appt to come and inspect the problem on a Saturday. He arrived as promised and inspected the problem. He had to convert my doors entire bracket system and would have to special order the materials. He scheduled the repair for the following Thursday. He arrived as promised and completed the work in just over an hour. I was impressed. He is knowledgeable, neat and very efficient. I have had 3 different, unrelated issues with my garage door, and have always used AAA Advantage. I will continue use Claudio in the future.

The cables on my garage door snapped on a Monday and I made the mistake of calling the company that installed the garage door, only to be told hours later that they did not have someone available until Saturday. I lost a complete day and was unable to move my truck out of the garage. I called AAA Advantage late on a Tuesday and Claudio responded right away. He asked me a few question and was able to give me a good estimate over the phone. He made a commitment to come the the following morning, which he did. During his inspection, he determined that a bracket needed to be replaced, most likely damaged when the cables snapped. He did not have the part on his truck, but quickly located one nearby at one of his suppliers. Claudio went about his repair in an expedient and professional manner. You can tell he is an expert in this field. He is detail oriented and made sure the door was functioning to his satisfaction before he left. We even discussed maintenance issues and how to monitor the door for potential problems..Believe me, you don't want your vehicles stuck inside the garage, if your cables or springs break.. It turns out, Claudio repaired my garage once before several years ago....he has good records! I strongly recommend AAA Advantage on the strength of Claudio's customer service!!!

I've used AAA Advantage before. They replaced four springs in 2006. I was pleased to see the same smiling, knowledgeable guy (it's his family business). I had told him I wanted to replace the motor, as the other guy had said I should, but he looked at the setup, made an adjustment to compensate for ten years' wear on the springs, cleaned up a few things, and told me he thought it was a freak aberration and I didn't need to spend money on a new motor. The first guy, who tried to upsell me from a new motor to a new garage door, charged me $29 for the visit. Claudio, who knew what he was talking about, made an adjustment, checked everything out and saved me $500, wrote the visit off to good will and didn't charge anything. He was great ten years ago, and I owe him big time today. I know who I'm calling next time.

unknown

unknown

He fully explained what probably caused the problems and quickly made the repairs. He was on time,friendly and knowledgeable.

I have a very large, heavy wood garage door. One of the springs broke and so both need to be replaced at the same time. AAA Advantage came out promptly and had to come back the next day since the springs are not a common size they carry on truck. I have had the springs on the other garage door replaced and I know they are not common and they are expensive.The repairman was back the next day at the appointed time and replaced the springs.
He was professional, on time for both appointments, and in line with what other companies would have charged for the service. I greatly appreciated the fact that he also took the time to clean up some of the grease that was ready to fall from the garage door opener and took the time to do the same with my second garage door opener. Seems a small task, but it is not something other companies have done.

They were great and I have had them out before and I would recommend them.

I had a garage door with broken springs or something and he fixed it. I spent less than $100. He knew his stuff. He was also able to replace the stuff with used parts. He was in the garage door repair business and he knew it was okay. I will use this company again in the future.

This was the company that was sent via Fidelity Home Warranty. He was extremely nice. He told me why I had the problem and told me why the insurance would probably not cover it. Though it was a minor replacement of a $12 part, he did not charge me. I still had to pay my deductible though, so that is why there was a $55 charge. He would have charged nothing for what he did. He explained what would need to be done to correct the problem that lead to the part needing replacement. Since he was so nice and honest (I like that he did not try to cheat Fidelity), I asked him for advice on a completely separate matter, the HOA gate opener that we were having problems with. What it needed was nothing his company did, but he advised me and confirmed what I suspected. I will definitely call them if I needed any service to the HOA gate opener.

They were on time, performed the necessary repairs to get the doors to operate properly, but I wasn't totally confident that I needed all of the work done that was performed. It also seemed a little expensive, but it might have been appropriate.

I WAS SURPRISED THAT THEY ARRIVED PROMPTLY. IT WAS WITHIN 20 MINUTES OF THEIR TIME. I HAVE DEALT WITH A LOT OF CONTRACTORS THAT HAVEN'T. THEY WERE VERY COURTEOUS AND VERY PROFESSIONAL. THEY HAD A LOT OF INFORMATION IN THEIR SHOWROOM. THEIR WORKERS WERE VERY PROFESSIONAL. THEY DIDN'T SMOKE, THEY DIDN'T SWEAR AROUND OUR KIDS AND THEY CLEANED UP AFTER THEMSELVES. WE WERE VERY IMPRESSED. THEY WERE CAREFUL OF OUR LANDSCAPING.