"Mr. [Member Name Removed], you left the review for the wrong company. We never had any appointments with your address attached, nor does your first or last name exist in our database. Will be contacting Angie’s List about this mistake."

"Our designer met with [Member Name Removed] twice in-home for a consultation and had many phone calls and email conversations back and forth. The customer chose to provide his own materials and chose all materials (from a third party) which are all discontinued (to get the cheapest materials) and wanted a quote on labor only (even though we typically don't do labor only). After multiple phone conversations and emails, it appears the scope of work increased, therefore the quote our designer provided was higher at the very end. However, our designer went over the breakdown of pricing in home very thoroughly, and the pricing was very transparent. This customer's expectations are way outside of what he was expecting as he said he found some "guy" for 12k. We don't operate as a typical contractor who gives a customer a bid to install the product they have purchased. Contractors generally don't provide design services or the materials. At ADH we provide the added services of designing the bathroom and procuring the materials for the customer, in addition to installing it all. Having been in the construction business for over 18 years, we have good idea of cost but know that there are many unknowns on any job. We may not be the least expensive option you will find, but you know the price will not be more than what we've quoted. With an A+ rating with the Better Business Bureau, a 20,000 sq. Ft grand showroom, and an A grade on Angie's List and other review sites, we may be more qualified than other providers. Because remodeling jobs are daunting, we find that most people are happy to have us handle everything from start to finish. We would encourage everyone to check for any outstanding complaints with the BBB and the California State Licensing board prior to working with any contractor or company. You should also ask for proof of insurance before choosing someone to work in your home. [Member Name Removed], we are sorry you feel disappointed and wish you all the best on your project."

"Here is [Member Name Removed]'s original email. Her countertops were installed professionally and according to the contract. We went above and beyond to accommodate her. We had to switch the sales consultant as she didn't "like" the first one. Even though our consultant communicated with her for 1-2 months helping her with project design ideas. After signing off on the installation, months later she contacted a third party plumber asking us for reimbursement for her own personal purchases. In case anyone wants to read it: Hello Tanya, this is [Member Name Removed] I replaced the faucet and sprayer because it functioned awkwardly. I didn't call American dream home works because I thought it was because I picked an inappropriate faucet design for my space. I had a new faucet put in last week. The plumber from JR Putman found a couple of problems in the [Member Information Removed] the faucet and sprayer I bought from ADH was installed. 1. I am right handed. The sprayer was installed on the left side of the faucet. The JR Putman plumber told me the function was awkward because the sprayer was on the wrong side of the faucet. 2. The sprayer hole was 25cm from the faucet hole. According to the JR Putman plumber. The sprayer should have only been a few inches from the faucet, not roughly 10 inches. I am not a kitchen designer, countertop installer, or plumber. No [Member Information Removed] I could have figured out how far the sprayer should be from the faucet and the correct placement of a sprayer for a right handed customer. I trusted ADH to know these things and install correctly. I ended up with a choice of an irreparable, unsightly hole in my quartz countertop, or installation of something to fill the hole. In addition I was charged for plumbing modification to fit the faucet set up and sink. I feel the modification may not have been necessary if the faucet/ sprayer was installed correctly. I chose to install a lower end triple stage water filter and drinking water faucet matching the new main faucet to fill the whole left by American Dream Homework's incorrect faucet/sprayer installation. The materials are good, but I've had problems from Brandie's not listening to me and pushing Cambria on me, to her not telling me the cancel order wasn't received, to all of the installation problems. This is totally inconsistent with the positive Yelp and Angie's List posts, and I am very disappointed. I recycled the faucet. I want to be reimbursed for: 1. the plumbing modification charges I paid ADH to make the sink and faucet fit. 2. The trip fees for the two plumbers needed to re-install the faucet, and install the water filter to fill the incorrectly placed hole in the quartz. 3. The cost of the water filtering system. You can contact me by my cell, [Member Information Removed]. Call to make arrangements for payment. After our response (which she posted here) she responded: I have not left an internet review for ADH, and I am not going to leave a negative review. ****** got the job for the bathroom countertops, and cabinets, a larger project, instead. The process has been much easier, and I am much happier with the end results. I think using ADH's biggest competitor in the area for the largest part of the bathroom & kitchen project, and recommending them is a better course of action. Cheers."

"Hi [Member Name Removed], we are a full-service kitchen & bathroom remodeler. Kitchens, bathrooms, siding and windows are our specialty. As our Angie's List profile and website states, we do not do handyman work or small jobs. Occasionally we will provide HVAC service if it is an addon to a kitchen, bathroom, or siding project. Yes, we are a general contractor with many classifications, however, our primary focus is kitchens and bathrooms and as a business, we believe we have full rights to choose the types services we provide. We wish you the best of luck on your HVAC project and hope you can find an HVAC company who can accommodate your request."

"Dear [Member Name Removed], we are sorry you feel this way. Per our records John provided a detailed proposal inside your home and also emailed it to you on May 3rd (same day of the in-home appnt). We are currently relocating our showroom, office and fabrication shop, porting phone numbers to a new 40,000 sq. ft. location, therefore there is a slight chance the office could have missed your call, however it was not our intention to give you a negative impression as we always strive to provide excellent customer service for our customers. We have been in business for over 17 years and have completed thousands of successful projects throughout Northern CA."