Auburn Moving and Storage

The character that called me took about 10 minutes to explain why he and his workers would NOT comply with CDC or State of CA mandates regarding COVID. At the end of his rant, I calmly said, "Do you know who you're taking to?" I am a former VP of American Medical Response--the largest provider of EMS services in the U.S. -- we provided the medical care on 9/11 and our folks are back in the middle of the COVID crisis. I'm the co-founder of a medical device company providing monitoring of COVID patients. This is NOT a hoax; it's NOT a joke. All of these movers need to comply -- protect their workers and clients.

I drivers were on time and very polite. The younger men of the two was willing to do all that I asked with out complaining. The older of the two men was more interested in me signing the contract and paying. I felt as though he felt he should only work a short period of time. Because I was required to pay for a minimum of two hours of work I wanted to get as much done as possible. I stopped asking for assistance at 1 hour and 15 minutes because I was beginning to feel guilty. I have worked with your company before and felt as if it was a very positive experience. I believe this was the employee instead of the company. That is the reason I would use the your company again.

There was damage to some of the furniture - scratches on leather couch and chairs, parts missing on desk, cracked/broken lamp fixtures. Workers were running late and did a sloppy putting furniture together - I had to reassemble only to discover significant damage. Cost for services provided were more than I would have expected. Also, I felt I was overcharged for boxes. Example, one large box had a couple of Tupperware containers and 2 plastic cups. Excessive wrapping as well. Why on earth would you need 3 sheets of wrapping paper to wrap one Tupperware container. Would have been nice if the extra wrapping was around the lamp fixture. Did speak to a representative and they indicated the owner may call me. That was 2 weeks ago and no response.

From estimate to packing to loading to delivery - these guys did a great job! Chose them based on other reviews and wasn't disappointed! Took great care in packing, loading and unloading. Cheerfully tolerated my indecision in placement of items at the new place! Came in just under estimate as an added bonus. Tireless workers with great attitude and respect for the client. Kudos to Aaron on the estimate; Chris J, Michael, Lucas, Mike, Nathaniel and Al on the move!

Staff was professional from quote of the project to completion of the move. They returned my call immediately and scheduled a in-home quote. Everything went as stated, and the moving team was professional and careful with handling and packing. One inexpensive bookshelf was damaged and they immediately brought it to our attention and added a credit to our final invoice.

Red Ball is big back in the eastern United States and I didn't think they had them in the western states. I was pleased. I am ex military and during my military career, my wife and I moved 9 times and these guys are better.   
 
Their home office is in Indianapolis but they go all over the United States, and they contract with authorized Red Ball movers. 

They were great, they even come in under bid. It's outside of Auburn, CA. They were the third company I called, they came out and gave us an estimate. We had a screwy kind of move, we were selling our house in Citrus Heights, CA which is 15 miles from Auburn Moving company. And we were looking to find a good long haul outfit. They came out and gave us an estimate and we told them we wanted to move on June 30th and our delivery in CA would be on July the 9th or 10th. The guy that owns the company is Shawn Miner and I dealt with him, and we agreed we would put some stuff in storage. We sold the house on May 30th with a closing of June 30. We wanted them to pick it up and put it in storage on the 26th of June. That was on a Friday, we sold the house and did everything like we were supposed to do. The real estate company closed on the loan early on Friday the 26th, which put us in a real pickle because we had movers scheduled to pick it up on the 26th and the 27th.  We were in a real pickle, they came out on Thurs and packed everything and then on Friday they came out and packed the stuff that was going in storage, and then on Saturday they were supposed to pick everything else up. Because they closed on the 27th, the guy said he wanted to get into his house, and the real estate agent really put me behind the 8 ball. Because we had to do things in a big, big hurry which we had not planned on doing. We had planned on having a little bit better situation.

 The guys from Auburn Moving Company just were outstanding. They came out and packed everything. I have 2 model airplanes and they packed them so the wings wouldn't get broken or anything like that because they're made out of balsam wood. And the delicate stuff like chandeliers, they put bubble wrap all over everything. They took all of the main furniture, our bedroom furniture and all that other stuff and everything that they packed up on Sat, the 27th and put all of that stuff in storage because we didn't have a finalized date on when they house would be completed. We told them we would like to move the house stuff on the 9 or the 10th of July and come to find out we couldn't get into the house until the 11th. So they had to move back their schedule with their long distance carrier so that they could have the truck out here on the 12th and 13th. They were really nice about it, they were very very flexible. They took everything out of storage and put it on the truck and we didn't fill up the truck. We only had a half a truck and then they showed up on the 13th and had called us the night before to tell us they were coming in. Showed up and put the stuff in our house.

And while they're moving us in, other people were bringing in our new refrigerator and washer and dryer and it was a three ring circus, but the movers got thru it with no problem at all. We had 1 scratch on all the furniture and we lost something that wasn't very important but we still haven't found. And then we played Christmas for the next 3 days opening boxes. 

These guys were really, really professional. I've forgotten the name of the truck driver and his 2 assistants that were hauling everything in. There was no fuss, no muss. Everything got here, there is one scratch on my wife's dresser and if you don't know where it is you won't see it.

They gave us a big discount, and the good thing was they worked with us. They weren't come in, do it their way, hit the door and god bless you and good luck. They were really really careful and thorough and funny. The team that he has up there, Mr Miner's team, were very good people. They were joking and doing this and that so they made the work light and lively for them. The other thing was, on move out day they had to stay later so they didn't get out of there until almost 630 in the evening on that Sat. which goes beyond what we had expected. We thought they would try to hurry it up and they didn't. But they did everything very very professionally. 

I would recommend them to anybody. 

They quoted us a price of about $1800 for 4 people and two trucks for an estimated 10 hours. They actually sent two people and one truck and got the job done in just about the same time quoted and the charge was about $300 less than the original quote since they had less people/trucks. Their initial estimate was better than several other movers in the area so the price was really good. The movers were on-time, careful and everything went without a hitch. An excellent experience.

the 3 guys were awesome

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I have used them three times. I have used them as far back as 2006. They did really well. They were very responsive when you needed things in a certain room or packed in the truck even when things were noted as fragile. They are really good about it. Granted it was not a far move but everything has gone really well with my moves with them. The first time using them in 2006, and they were able to do the day I needed it and the next day it snowed. They weren't originally going to be able to do it but they pushed it and it worked.

John, Matt, and Gabe loaded and moved our household furniture, appliances, clothing, etc. These guys go non-stop. Good natured, and a constant upbeat demeanor. My wife and I were a little dazed with packing our house, (next time we will have them pack it) selling our house and buying a new home, so we were not up to our A game. These guys took our indecisive desires for placement of personal items without so much as a wimper. We had a few items moved around from room to room after we mistakenly had it placed in the wrong place (our fault). I would not hesitate to recommend Auburn Moving Company.

John, Matt, and Gabe loaded and moved our household furniture, appliances, clothing, etc. These guys go non-stop. Good natured, and a constant upbeat demeanor. My wife and I were a little dazed with packing our house, (next time we will have them pack it)?selling our house and buying a new home, so we were not up to our A game. These guys took our indecisive desires for placement of personal items without so much as a wimper. We had a few items moved around from room to room after we mistakenly had it placed in the wrong place (our fault). I would not hesitate to recommend Auburn Moving Company.

I work normal business hours, so to accommodate me the guy came out to my house at 7 am to give me a quote -well before he normally starts work. They confirmed my move work me one week and also one day ahead. The crew arrived on time, was professional and courteous. They knocked over one plant, but everything else made it without even a scratch! I was very pleased as they say in any move you can expect to have about 15% of your things broken.

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