"Thank you [Member Name Removed]! We are always around, please reach out if we can help with anything else. Take Care!! Bruce"

"Hi [Member Name Removed], I sincerely apologize that you had the experience you did with Cal Preserving. I reviewed the emails and i did see that the last email i sent was asking "How much advanced notice do you need?" and then no response after that. I do realize that a question like that without anything other than a "Hi [Member Name Removed]" may seen abrupt and i should have considered that before i sent that email. Cal Preserving is a growing company and we have only ocasionally suffered the consequences of that growth with a laps in communication. I think this issue has come up 3-4 times this year (we have done over 500 jobs this year and seen more than 1,000 estimates) and it is not acceptable. I personally take responsibility for this and will strive even harder to not to let it happen again. Further Cal Preserving is working on a complete software solution to help us manage the volume of work that we do even more efficiently, while keeping focused on the highest quality customer service, workmanship and product available. I am truly happy you found a good provider for the service BUT If there is anything we can do to earn your business back, we will do it. Please feel free to contact me about any concerns. Thank you. Sincerely, Bruce Watkins Cal Preserving 650-704-5653 cell bruce(at)calpreserving.com"

"Please see the review from 6/23/14. We did not need to sand the deck, as we did not the last time either. The customer was appreciative then. I am really perplexed as to why we were not given the job when we could have done it on time and with the same savings she had last time. We pay particular attention to not cutter corners, ever. We would not have recommended that she not sand the deck if that would have meant cutting any corners. We do care about every job we do and i truly hope you will consider having us do the work again. If you have any questions please contact me directly. Sincerely, Bruce Watkins Cal Preserving 650-704-5653 cell bruce(at) calpreserving.com"

"Hi [removed member's name], i appreciate you letting us know you thoughts on the work. But i must point out a few thing that i think you will find are in contrast to your issues. Please see the deal you bought here. $400 for professional deck restoration Valid for up to 200 square feet of decking; extra square footage can be restored for an additional fee Includes power-washing Securing loose nails Applying of UV Plus preservation The Real Deal: Your deck adds valuable living space to your home, but extreme weather can cause accelerated aging and wear. Hire an expert to clean and protect your deck, and enjoy a safe and comfortable outdoor area for less! The Fine Print: Deal must be purchased through Angie's List Service area includes: San Francisco and Santa Cruz County Not valid for cash back Deal cannot be combined with other specials or offers Deal cannot be applied to current or past jobs Deal is for residential service only Appointments must be scheduled and performed during normal business hours Limit one deal per household Some service restrictions apply; deck stairs can be cleaned and sealed for an additional fee; custom colors, semi-solids, and solid sealers can be applied for an additional fee Deal does not include stripping of old paint, stains, or varnish Railings may be done for an additional fee Image may not reflect exact product/service 30-Day Refund Guarantee Promotional value expires six months from date of purchase; paid value never expires I think you will see that this is for a 200 sq ft. deck and really nothing else. It states in the "fine print" that any additional decking can be done at additional cost and the same for railings and any repairs. I think this is reasonable as we could otherwise be asked to do an unknown amount of additional work at no extra cost. We tend to lose money on these deals so we strictly enforce the wording of the deal. You have a total of 330 sq. ft. of decking and 19 linear feet of railings. That would be 130 sq. ft. of decking and 19 ft. of railings more than are covered in the deal. So the additional $290 dollars we charged was to cover that and i must say i think that was more than fair. I also must tell you that the only bad reviews we get are from those who have bought our deal on AL and have this similar issue (not sure why because it seems to me that this is clearly spelled out in the wording of the deal, and it's "fine print," please correct me if i'm wrong...?). For this reason we have stopped offering these deals. Please let me know if you have any questions and we do again appreciate your feedback. Sincerely, Bruce Watkins Cal Preserving"

"Hi [Member name removed], thanks for the review. It turns out that to do your job properly there is a LOT of work involved. Hence the price. it is an appropriate price. I do hope you hire us in the future so we can do a great job for you and i think you will see that the price was justified again do to the labor involved. Also, keep in mind that all of our guys are on our payroll and covered by workman's comp and liability insurances so there is significant cost for that. We just can't complete with other companies that don't have the proper coverage as we do and we certainly can't compete with a homeowner doing it them self. I hope the work went well for you. Please do keep us in mind in the future. Thanks again!"