Genesis Stoneworks

Dan, the sales lead, could not have been more helpful.  We actually got several quotes, and Genesis came right in the middle.  The way Dan described the work to be done was thorough, and matched what we believed to be the right steps to do the job right.  Dan was gracious enough to meet us in the evenings, after work, to get the paperwork signed so that we can get the job started quickly.
The challenge to was match the pavers to the new driveway to the house's existing backyard driveway and patio, which was replaced with paverstones about 10 years ago.  That particular style of paver stones are no longer being manufactured.  Dan spent extra time calling different suppliers to try and find a match, and dropped off samples several nights in a row, and even helped advise us on which ones would work best.  We couldn't find the exact match, but he came very close.
The team that worked on our driver was terrific too.  The entire demolition, sand pack, and pavers took 3 days.  The guys worked really meticulously, and the worksite was left as neat and clean as possible every night.  We asked for some flower borders to be built as a part of the job, and for the driveway to bank slightly away from the house to help channel the water away from the foundation.  Dan and the crew listened to our requests and did their very best to accommodate them.  Some of the older pavers were also loosening, and the team repaired what they could, at no additional charge.
The entire job was lovely and well done.  We got compliments from neighbors and passer-bys for weeks.  I am very pleased with the work completed by Genesis Stoneworks and would recommend them.

Genesis Stoneworks gave us a thorough quote for pavers. They were very helpful.

Our unhappiness is the minute Genesis got the money, they have been unbelievably hard to deal with. The stone has become stained with a white colored something. We called to get information on what we could do and what it might be. We only get put off. Someone is always going to call us or they will drop by and take a look, and that never happens. We have been calling almost since we had the driveway put in so that we could find the drain clean out. Again all promises and no action. We had to go and dig up some on the drive way to find the drain clean out. The clean out was in the plans that they drew up for the job so they had the information. It would have only been a minute to fax us the information or come by and show us where the clean out was. All we got was lies about we can come by and handle that, we can get that information to you or let me call someone for you. Nothing ever happened and every time we called all we got was more of the same lies. To this date we are still trying to get Genesis to help us figure out what is going on with the product they sold us. We just want to clean up the mess that has become so ugly on the paving stones. We have checked with other paving companies trying to find a way to restore the once beautiful driveway we had, but when we do speak to someone at Genesis we are told "oh, don't use that or don't do anything until we get in contact with the stone makers". We are not getting anywhere with the driveway stones just like we got no where with the finding the clean out. Customer service for this company is really bad once they are paid. They are always nice while they are screwing you.

This group was unresponsive, frustrating, and I would not recommend them to anyone. First off: Even though I was told I was getting a crew from the valley, they sent one from Ventura (I'm in woodland hills). The crew had also had a job go awry in camarillo, so the project manager was seldom at my house and his crew were lazy and rude. Every day at lunch when I came home to see progress, they were asleep under a tree. On day 3 of the job, their tractor broke down and it wasn't replaced for a week. They sold me on redoing my gate rails, and the crew had no idea what to do. The sales rep and company managers did not return my calls, I was close to throwing them out, but was on a deadline to move in. *** DO NOT USE THESE PEOPLE. my 7 day project took 3 completely frustrating weeks, and they did a lousy job.

It turned out great. The price was competitive.

I started a $25,000 backyard remodel project by calling out Paving Stone companies to give ideas and estimates. I spoke with Angela at Genesis, and made an appointment for Steve to come out to the house 2 days later at 8:30 in the morning. At 9:00 on the day Steve was to be at my house, I called Angela to see what the problem was, because Steve was a no-show. She said she would find out and call me right back. Instead, I got a call from some guy (not Steve) who said he'd been called out to an emergency for a big job in Malibu and couldn't get to my house for another couple of hours. He wanted to know if I wanted him to come out when he was through or reschedule for another day. I thanked him for the call and declined to have him come over when he could or set another appointment. Neither Angela, the guy who called me, or anyone else from Genesis ever explained how they could fail to keep an appointment and not call in advance of the appointment time about needing to reschedule. Since they thought it was fine to make appointments and not keep them or communicate before they broke their committment (when they clearly could have), I thought that same poor sense of responsibility would just keep repeating itself if I were to make another appointment with them or, perhaps worse, hire them and count on them to do what they promised ... when they promised...for the price they promised. If you can't keep an appointment, you call and say so before the appointment to show respect and reasonable courtesey for other people's time. If you can't do that, I'm not interested.

I was impressed by the price of the paving stone estimate. Regular contractors quoted me tens of thousands more for just the driveway using stamped concrete. The fact that this company's business is gorgeous paving stones, I took the chance. Work turned out spectacular, and I get comments from neighbors, delivery people on the quality of the work. When the workers missed the sand pounding of a few pavers, they were quickly dispatched within 2 days to correct the work.

Worked with Roger Hill who returned multiple times to help with color of stone, design of porch and front yard. Gave references and we were able to check previous jobs in bay area. Even set up meeting to visit paving stone company to see layouts so my wife could pick colors. Roger was great to work with and confident in the quality of work and the company. Big crew, showed up on time everyday took 4 days. They had heavy equipment and they did a great job. Roger's follow-up and attention to detail really sealed the deal. I now have an awesome no maintancence front yard.

I was very satisfied with the construction crew. They did a wonderful job. I am very happy. The stonecutters did a really great job.

I would call them if I decide to do a big job like a driveway.

Wonderful from beginning to end. Salesperson, Mark Farr, was very helpful, patient (took us a year to decide) courteous and worked hard to give us what we wanted. Their bid came in 50% less than an unscrupulous contractor's estimate we worked previously with and still less compared to another national paving contractor's. Demolition was quick and installation took a little longer because our stairs next to the driveway were a bit complicated to build. The workers came in early and worked non-stop until 6pm. They were also good at cleaning up. Work result is absolutely beautiful and continue to gain admiration from neighbors and friends.

We were very happy with the work and it was almost half the price of our other bid. They had suggestions for work we hadn't considered and the end result was better than we had envisioned. They did do some damage when removing the old driveway but they got most of it repaired in a reasonable amount of time. They did everything they said they would do and more. We would (and have) recommend them to our friends and neighbors.

IT WAS A HUGE JOB. IT WAS A FRUSTRATING EXPERIENCE WITH THE MANAGEMENT FOR THE JOB, BUT THE WORKERS WERE FANTASTIC. GETTING AHOLD OF THE PERSON THAT YOU WANTED TO SPEAK WITH WAS DIFFICULT, AND THEY WERE BAD ABOUT DETAILS OF THE JOB. THEIR SALES PERSON WAS EXCELLENT, THOUGH. THE GUY THAT DID THE PLANNING WAS ALSO EXCELLENT.