AC 911
About us
AC911 is a family owned and operated company with over 40 years of experience. We have the knowledge and skill to solve all your HVACR problems. Our work includes the areas of Heating, Air Conditioning, and Refrigeration for all of your residential, commercial, and industrial needs. Our goal is to provide you with excellent service and consistently exceed your expectations. We take pride in being a very honest and hard working company. We carry most of the parts we repair/install in our extended size vans to ensure you are back up and running as soon as possible. With our 24 hour a day, 7 day a week emergency services, you’ll be up and running quickly when you need it most. Estimates for new units are always free. For Angie's List members we offer 10% off (up to $100 total discount). This 10% discount cannot be combined with any other discount.
Business highlights
Services we offer
Air Conditioning, Heating & Refrigeration, Preventative Maintenance
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 9% | ||
| 5% | ||
| 9% | ||
| 5% |
"Hi [Member Name Removed], We are so happy that you are happy with the top of the line Carrier unit you chose. We hope we can continue to exceed your expectations for service and professionalism in the future. Thank you, Lindsay Strausman AC911"
"Hi [member name removed], Thank you so much for taking the time to write a review. Unfortunately I believe you wrote the review on the wrong company page. We are an HVAC company in California and you are in Oregon. I double checked the date that you listed the work was done and we don't have you in our system. I hope you can find the correct company. Have a great day!"
The service received and the price was fine and would have gotten them an A. Execution leaves something to be desired in terms of doing as they say they will do in two different respects in this particular instance.
The technician did go the extra mile in two respects. He volunteered to replace a dual-run capacitor as he had the unit open and saw I had the right capacitor on hand and replacing it at that time is a good idea. I appreciate that a lot. I also saw as he was on his way out that the nuts for the bolts for the fan were sticking up out of the unit far in excess of the other unit and I mentioned it. The difference was distracting - not at all seamless. He volunteered to cut them down if I had the right tool for that and I did. So that ended well also. If I could deal with them separately here, I'd give the technican an "A" and the office a "C" and split the difference with a "B" here. Angie's define "B" as "Good".
"You are correct, and we dropped the ball on getting your second service done in a timely manner. While it was completed, it was skipped from a Winter into a Summer service which should not have happened. To prevent this from happening again, we have changed how we track services to make sure no one is left behind. We appreciate you as a customer and look forward to exceeding your expectations in the future."
"Hi [Member Name], You mistakenly left this review on our page but it is for someone else. We are a heating, air conditioning, and refrigeration company. Your review was for carpet cleaning. I hope you can find the correct company because I am sure they would appreciate this positive review on their page. Have a great day!"
"[removed member name], We strive to make ourselves a service company first, above all else, and providing a great service to our customers is our first priority. I was surprised by the feedback about our punctuality, so I looked into our phone records. You are correct, as I checked, and we misdialed your number and left a message for someone else. Regarding the contact info, from our end, we can see our phone numbers in our profile. I will contact Angie’s List to make sure it is listed on the member side as well. I appreciate you bringing this to our attention. Regardless, we failed to contact you in a timely manner and that is our fault. We do appreciate the feedback, and have since changed our process to not only call back once we get a request from Angie’s List members, but to email them as well through the Angie’s List Message Center to ensure we get in touch. We appreciate your business and look forward to exceeding your expectations in the future. Please let us know if there is anything else you need."
The second vendor was a large, national firm and inspired more confidence than the first outfit. Their estimate listed the model number and seer rating, but no other details. It was the highest estimate.
Our third vendor was AC911 and Oze was the only vendor who who did a thorough inspection beforehand to get the data needed to do calculations for what was needed. He also was the only vendor who provided a detailed estimate, enumerating all the work to be done and what was included. The estimate also included three different tiers of units (price and efficiency ratings) for us to choose from. The estimate detailed what manufacturer and city rebates, and fed tax credits would total. The net result with the rebates was that we got a 15.00 SEER unit for less money than the first vendor's quote for a 13.00 SEER unit! After installation, we paid exactly what the estimate quoted. I doubt that would have happened with the other vendors, since they did not detail all the little things that had to be done, and I can easily see those items being added onto the bill.
Oze answered all our questions, was extremely knowledgeable and patient. Oze and his workers installed the unit, were efficient, quiet, arrived on time and finished when promised, and cleaned up thoroughly. He programmed and explained the fancy thermostat, met inspectors, tested the ductwork, and provided us with all the documentation to submit for rebates (filled out for us!)
Lindsey in the office was helpful, responsive and efficient. Oze followed through to the very last detail; he was a pleasure to work with. Truly, I can't imagine a better experience or outcome.
"Thank you so much for your feedback! We really appreciate it. We look forward to continuing to provide you with great customer service, value, and professionalism."
"Thank you so much for your feedback! We really appreciate it. We look forward to continuing to provide you with great customer service, value, and professionalism."
"Thank you so much for your feedback! We really appreciate it. We look forward to continuing to provide you with great customer service, value, and professionalism."
"Thank you so much for your feedback! We really appreciate it. We look forward to continuing to provide you with great customer service, value, and professionalism."
"Thank you so much for your feedback. It is something that is appreciated and helpful to us in the future."
"Thank you for your review. We appreciate your feedback. We look forward to continuing to provide great customer service, value, and professionalism."
"Thank you so much for your comments. I'm glad that we were able to take care of everything for you."
"Thank you so much for your feedback. We appreciate you taking the time to submit this review. We look forward to providing you with great customer service, value, and professionalism in the future."
"Hi [member name removed], Thank you so much for your review. We really appreciate it!"
"We are happy you had a pleasant experience dealing with our company. We always aim to make everything easy and go smoothly. We appreciate your positive feedback!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Contact Information
5395 Kazuko Court, Unit B, Moorpark, CA 93021
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