My house was built in 1925. The pipes were in horrendous shape since the prior owners did no upkeep to the property whatsoever. So, it fell upon me to have the house completely repiped. I researched house repiping quite thoroughly and finally decided upon Repipe Specialists. I came across their section here on Angie's List and also their own website. Making an appointment was quite easy. My call was handled with the utmost care and professionalism. I do not remember the woman's name that I spoke with, however, she was quite patient with me as I had many questions, was professional, and quite attentive. We set an initial appointment with a man named Ken Chung. When the date arrived for the initial appointment, Ken was 15 mins early to the appointment. I can say that I appreciated this as being punctual is very important to me and sets a great tone. Ken was extremely professional, courteous, attentive, and quite funny. He answered all my questions in great detail. Whenever he had a question to ask me, he would say, "May I?" or "Can I?" He provided me with a red folder that contained important paperwork that was about the organization, its license, reviews, diagrams, etc. Ken went through the entire folder with me. While going through the entire contents of the folder, Ken was constantly making sure that I was comfortable with everything and anticipated many questions. So, after all my questions were answered, and Ken and I went through the contents of the folder, I decided to go with Repipe Specialists. I was sure they were the ones for the job. I then wrote a check for 10% of the job's price. The date was then set for them to come out to my home 2 weeks after the initial appointment, which was a Saturday. On that Saturday, I had an early morning errand that I needed to run and could not be home when Repipe Specialists would arrive (9 AM). So, I left a note on the door explaining to them that I wanted them to get to work even though I wasn't there, and I made sure that the crawl space coverings were unlocked, so they could easily start the job. Upon arriving to my house, which was about 915-930 AM, I found that they were already hard at work underneath and at the side of my house. They worked like busy bees. The job site manager was present. He quickly greeted me and told me what to expect as the day progressed. He went into detail about what was going to happen with the pipes inside and outside of the house. Amazingly, although it was quite a dirty job, the Repipe Specialist guys were very clean and organized. They laid a tarp where they placed the old pipes. I was surprised at what I saw on that tarp. The pipes were quite literally disintegrating right before my eyes. One of the workers took time to explain to me what had happened with the pipes and why the water pressure in my house was extremely poor. When the workers came inside the house to do the needed repiping, they were extremely courteous and professional. If something needed to be moved, they made sure to ask me if they could move something. If they were going to be noisy or loud or whatnot, they made sure to inform me. While they were repiping under the house, it became evident that they needed to hydrojet to the water main. I was initially a bit upset because I didn't expect any surprises, however, once it was explained to me, it all made sense. I got a friend's 2nd opinion on the matter, and he also agreed that hydrojetting to the main was needed. Yes, I had to pay for this. They completed the hydrojetting a few days later.
At the end of the day, the Repipe Specialist guys nicely cleaned up the work space. Let me tell you, it was a messy job, yet they left the place looking better than they had originally found it. At the end of the day, I wrote them a check for the remaining amount that I owed for the job. But, before the Repipe Specialists guys left, the job site manager made sure that I was happy with transpired for the day and thank me for choosing the company to do the job. The following day, another man came to my house to patch up the holes in the all of the walls. The man was quite silent and focused. At one point, I even forgot he was here because he made very little noise. Before he began the work, he explained who he was, why he was here, and what he was going to do. He was also very punctual. A few weeks after the job was completed, I was contacted by customer service and asked if I was happy with the work that was performed. I very much was happy.... and still am! It is night and day with regards to the water pressure in my house. I went from living in the Stone Age to living in the Modern Age!
I had a great experience with Repipe Specialists and have nothing but good things to say about them. Do not hesitate to contact this company for your repiping needs. They are extremely professional, courteous, attentive, and punctual.