Landscape Locators
About us
We welcome the opportunity to help you with any type of landscape, hardscape, or swimming pool project you may have or weekly lawn and garden care as well! We have two sides to our business: 1) We have over 50 different pre-screened licensed and insured landscape, hardscape, and pool contractors that we work with in each of our markets. We meet you, design your yard, and then bid your job out to find you the best co. at the best price. Our service is free to the homeowners as we get paid a fee by the contractors. 2) In our Southern California markets, we provide regular lawn and garden service with a satisfaction guaranteed approach as you can switch between 100 diff cos. until happy. We unfortunately do not offer lawn and garden service in Northern California, just in our Southern California markets. We can help with any type of outdoor project whether it is major construction or simply a more professional way to get your weekly lawn and garden service. We have hundreds of contractors and gardeners that service our clients for us and you always have a professional office to call or email with any questions or concerns. Please see www.landscapelocators.net for more information and/or email us with any questions you may have at [email protected]! Please also take a moment to read our reviews on Angie's List. We work very hard to keep every single client happy and we are really proud of the excellent reputation we have built on Angie's List!
Business highlights
Services we offer
BBQ islands, Patios, arbors, concrete, decks, decorative borders, fences, fire pits, fireplaces, flagstone, fountains, garden landscaping, gardener, gardening service, golf greens, irrigation, lawn and garden care, outdoor lighting, patio covers, pavers, pool maintenance, pool service., slate, spas, sprinkler installation, sprinkler repair, stamped concrete, swimming pools, synthetic lawn, tennis courts, walkways, walls, waterfalls
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 5% | ||
| 1% | ||
| 2% |
There was an attention to detail that I appreciated beyond words and I knew exactly who to contact if I had issues.
It as overall a great experience. Everything was done that I had asked to be done and beyond.
It turned out to be a mistake to use their people. The demolition could not proceed on schedule due to their head gardener being unable to return to America, so the project was delayed by several weeks. During this time, it was difficult to get any status updates, largely because the owners themselves had no idea when he'd be returning. Once demolition started, things moved along for a few days and then the gardeners had to return to their own jobs, and the work (which I'd originally understood to be a weekend project) ended up dragging out over another few weeks. I never really knew when the workers would be there and when they wouldn't be.
Once they were finished, I observed a number of problems. They had cracked a concrete step that they were asked to leave intact. This had to be repaired, and rather than repair it in the same color, they simply painted over the replacement concrete in a different color. That paint has since peeled back, leaving the step unsightly.
The sod itself is uneven and large patches died almost immediately. I asked that the dead sod be replaced, and that their gardeners ensure that the sprinkers were set correctly to ensure that it would take. They replaced the sod and reset the sprinkler times, but the replacement sod has died off in large patches again.
The resulting lawn is a mediocre job. The ground is wavy and has many small depressions, the sod itself has large dead parts, and the concrete repairs their work required were hastily done. The end result is that I wish I'd gone with a different company, or with the licensed contractor side of the business.
"We are really sorry that your project didn’t turn out as planned. In hindsight, it probably would have been better to have you work with the contractor side of our business instead of the maintenance side given the way things unfolded. We, however, were trying to get it done as inexpensively as possible for you as you indicated was your priority and we have literally done projects like yours hundreds and hundreds of times on the maintenance side of our business without any problems whatsoever (see other reviews just on Angie’s List alone!). As you stated in your report, the problem stemmed from the fact that the gardener to which we assigned your project had to leave the country to tend to a family emergency in Mexico. We obviously had no way of knowing about this, nor controlling it. We were told he would be back very quickly and thus it didn’t make sense to assign your project to a different crew as this gentleman was already most familiar with your project. Unfortunately due to circumstances out of anyone’s control, he ended up having to stay in Mexico much longer than anyone anticipated and thus your project dragged on much longer than it should and then suffered by some haste once he returned and was playing catch up. I feel it important; however, to make it know that we did stay in daily communication with you presenting various options and updates as we got them from Mexico and did everything within our power to keep you satisfied. When the job was complete we did replace the sod that died as you pointed out which can happen from time to time as sod doesn’t always take in every spot. This is the first we heard that some additional patches died later, and had you made us aware of this at the time, we gladly would have replaced them again. We hate to have even one client that is not 100% happy so we sincerely apologize that this job didn’t turn out as planned but it was just an unfortunately timing situation that happened."
"We are really sorry to hear that you did not enjoy your experience working with our Northern California representative; however, we are happy to hear that you were pleased with the work done by the contractor which we referred. As you can see, we have won the Super Service award on Angie's List the last two years in a row, so to even have one unhappy client really bothers us. We ask that you please keep in mind the exact role to which we promise to provide on the construction side of our business. We are here to help you figure out what to do in your yard and then get you apples-to-apples bids from reputable contractors bidding on the exact same interpretation of the project. All of the contractors are fairly priced and are skilled in the type of work you are having done and have done jobs for hundreds of our clients so we know you will be happy with the end result - which you were! The contractors, not us, are the experts on what materials will work and won’t work and that is why Susan chose those particular contractors to bid on your job so they will provide you with the proper guidance and not install a bad product. We do NOT profess to be paid designers or landscape architects and if that is what a client desires, then we suggest you hire and pay a designer or architect for such services as that is NOT what we provide nor claim to provide. We are terribly sorry if you didn't understand our role clearly as we try and make that point extremely clear from the moment you call our office. We are, however, happy that at the end of the day you got a quality job installed by a knowledgeable contractor at a fair price. We saved you countless hours of time trying to sift through the maze of choices out there and having to meet with each contractor individually. Please again accept our apologies if you thought we were providing you with free architectural services and we ask that you reconsider your rating of us based on the role which we claim to provide which is saving you time and hassle in finding the right contractor to install a quality job."
I am excited to have a new company who really takes pride in the services they provide. I am currently picking out new plants for on of the planters, and they have offered to plant them for me for no extra charge the next time they are here.
Thank you Landscape Locators!! I am very relieved to have found a company I feel like I can trust.
I was unable to select N/A on Overall Experience (I received an error message when I tried to submit N/A to my experience) so I changed my selection to a B with the remaining ratings N/A.
Licensing
State Contractor License Requirements
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