Air conditioner was blowing ambient air only. Tried to contact my usual HVAC company and they were scheduled out 3 weeks because of the recent heat wave. I called 14 companies to check on availability and Comfort Energy was the only one who had an opening within the week. I confirmed with them and was very pleasantly surprised. They confirmed not only the day and time, but also the exact make, model, ans serial number of the unit to ensure they had all the information they needed. In the meantime, my husband was able to get the unit going by installing a new capacitor himself, which he had done in the past, but wanted to go ahead with the service call so we could have the whole system checked out in case there were other issues. The day before the appointment, I received a text confirming the appointment time. I asked that the service technician call 30 minutes before arrival, which he did. The technician, Nasser Pineda, is a fine representative for his company. He was polite, respectful of both my husband and me, and took time at the start of the service call to go over what he would be doing and how he hoped to provide us with the best service we had ever had. He said that the goal of Comfort Energy was to provide us with service above and beyond expectations. He did not fail us. He even wore booties so that he did not track dirt into the house. My husband followed him around asking questions and he was patient and knowledgeable. Nasser also told us about their yearly service plan which would ensure service checkups before the heat of the summer and for the heater before winter cold months. That, plus the guarantee that we would get priority appointment times even during heavy demand, has clinched our participation. Nasser and Comfort Energy know how to do it right; ensure that the client doesn't want to go anywhere else for their HVAC service.