Metamorphosis Landscaping

"Thank you [Member Name Removed]: You and [Member Name Removed] will always be special clients to us. Your project is one of my signature sites and is one that I am very proud of even ten years after we installed it. Your words are even more meaningful considering that our professional relationship is over ten years old. (It's getting close to fifteen years!) Well thank you again for all your support and know we are a phone call away whenever you need us. Take care."

"Thank you [Member name removed]: It was a pleasure working with the two of you and I am so happy that together we created a masterpiece. I am looking forward to continuing our relationship and making sure that the project stays perfect for many years to come. Thank you again for all the kind words. It means so much to my team and I. Talk with you soon."

"Thank you very much [Members Name] and call me if I can help you"

"We are bewildered and disappointed by your review of Metamorphosis Landscaping. We met with you on May 25, 2013 and you reviewed us on January 27, 2015; that is 20 months after the meeting. It is unlikely that you have a clear recollection of the Big Deal offering after that much time had passed. In fact, we went back to our records to see when we met and also reviewed The Big Deal offer made at that time. Your criticism of Metamorphosis was that no drawings or schematics were offered. When you purchased The Big Deal, it clearly stated in the details of the ad that there would be no schematics or drawings. You obviously did not recall the terms of the offer give the amount of time that had passed. Given that you have not recalled the terms of the offer accurately and reviewed Metamorphosis on unfair terms, I ask that your revise your statements to correctly reflect the offer or remove your review in light of its misrepresentation of facts. As it stands, your review is harsh, at best, and defamation of character, at worst. My company has a sterling reputation and cannot leave falsehoods like your statements unchallenged. We would appreciate a correction, retraction or removal of this post. In a review site such as Angie’s List, it is important to the Angie’s List members and to the contractors that the truth be written. No one benefits when inaccuracies are left untouched. Thank you for your prompt attention."

"Thank you very much [removed members name]. the two of you are a pleasure to work with and I am looking forward to taking the vision of the design and turning it into a reality."

"Dear [member name removed]; I am sorry to hear that you did not enjoy our consultation. It has been over eight months since our only meeting and I had to go back my outlook meeting notes to remember you. I pasted my notes of the meeting bellow. When looking at the review I saw a few errors. First off, We had your big deal consultation on April,7, 2013 at 5:30 PM not this December like you stated in your review and I was on time for your appointment so I do not understand how that rates a "B" for doing my job well. I learned a great deal from our meeting and it was one of the main reasons I am not doing any more of Angie's List "Big Deals". The Big Deal format does not allow me to screen potential clients and only offer my services to those with simular design goals, quality expectations, and comunication skills. Hopefully you were able to learn something from the extensive educational package I left with you and I wish you good luck on your project, Source: Angie’s List Big Deal 3/21/13- Bought Big Deal 3/21/13 – Sent thank you & connection letter 3/23/13 – Called left message 4/1/13 – Set appointment for consultation for Monday April 7th @ 5:30 PM 4/2/13 – Sent first meeting reminder letter 4/6/13 – Left message confirming appointment on Monday, April 7 4/7/13 – Had appointment with the man. Nice enough project, mostly drainage & new driveway. He was a very difficult person to work with. When I showed him my photos he said “he did not have time to look at silly photos. When I presented my educational package he said “I don’t want to go into all that depth” . He would not let me into the house and made me do the presentation on the trunk of a car. He is not a quality client, do not work with him."

"We appreciate you purchasing the consultation for your landscaped garden and your interest in our services. We pride ourselves in giving our clients excellent customer service as evidenced by the large amount of exceptional reports on Angie’s list. So we are a bit confused by your report that posted six weeks after our consultation. We are a structural landscape company and deal with serious projects. When we saw your home I still stand by my statement that “you weren’t in bad shape’ because you did not have any structural issues to deal with and the only cosmetic issues you had was what type of planting you wanted to give your front yard more style and if a pergola in the back of your home would be beneficial for you and your family. During the consultation, I was with your family for over 90 minutes and at the end of the appointment I asked you if you had any other questions and I also said if you had any questions that came up later you could call my office. I also gave you two local addresses of projects that I have recently completed that were “sodless front projects” which was a direction you were considering during our discussion. I understand that not everybody works well with everybody else. But there are a few things you must consider in writing your report. First this consultation was intended to be very preliminary in nature and clearly written in the “Deal Details” was the following statement, “Detailed structural or design solutions are not included in this package.” We also included in the details the option to call my office with any questions prior to purchasing the deal. So that any confusion could have been eliminated before the purchase, an option you chose not to use. As a sign of our good faith, I would be happy to refund your purchase price for the Big Deal, which was paid to Angie’s List and none of it came to me by the way. Contact my office for the details of this offer. But in a time where customer service is almost non-existent, I would think a company that was able to set up your consultation one day after you purchased it on-line, wrote you an reminder letter for the first meeting, gave you a reminder call the day before the first meeting, was at your home right on time for the meeting, sent a thank you letter a couple days after the meeting and then give you a follow up phone call two weeks after that is a rare occurrence in the construction trade. All the best in completing your upcoming landscape project."

"Thank you and if you need any assistance on your upcoming project, please feel free to give a phone call."

"Why thank you {member name removed}. If you deside you and your daughter are looking for something a little more 'mainstream', please feel free to give me a call. If you decide not to have me come out to your home remember to get your refund. Take care and thank you again."