FIBERGLASS POOL RESURFACING

Good quality work in a timely manner.

Our pool needed resurfacing and we were torn between using fiberglass or plaster. In the end it came down to the fiberglass companies would give us a meaningful warranty and the plaster people would not. The next research was choosing the right fiberglass company. The internet is full of horror stories about long warranties and when you try to claim the company is out of business. This meant that our buying criteria was: 1) Fiberglass experienced resurfacing companies that 2) had been around long enough so that they were probably around to say. After getting a few quotes we settled  on Fiberglass Pool Resurfacing (FPR).
The Bid Process 
The sales guy (Keith) was knowledgeable, a little messy and a bit disorganized but explained FPR's process and its unique selling points - only company to create anchor points, only company to put final coat on top of fiberglass. After doing some reference checks we settled on the bid and were told the pool would be done between Oct/Nov but before Thanksgiving. No problem we were not swimming in it, it was too cold. 
Recommendation to prospective customers: Get everything written down (we did) leave nothing to chance. (We didn't have any issues with what was promised is what we got) 
The Scheduling Process
October came and went, not communication and eventually 2 weeks before Thanksgiving I called to check and was told they would start the week before. Unfortunately some rain on prior jobs so they eventually started the week of Thanksgiving. 
Recommendation to FPR: Communicate start times and slippage better. Get away from such a manual system.
The Crew
The crew were here worked extremely hard and seemed to do a fantastic job. Only issue we had is that it took 4 weeks to complete (Keith, sales guy had said a week to two weeks). The manager of production (Jared) was MIA and we saw him only once or twice, but we felt in good hands with the crew. Only issue we had was one day the crew said they were being pulled off the job and with some frantic calls form us were assured that it was only for 1 day due to some "crisis" Not sure I know what the crisis was but crew came back the next day. During this process we got many "promises" that they would be finished in a few days (from Jared and Keith) but they were clueless. The crew leader told us it would take longer. It was a little strange to be told to have the check ready they were finishing tomorrow when actually they were 2 weeks away from finishing. 
Recommendation to potential customers: If you have a specific deadline get it in writing when they will finish with some penalty for missing the date (Note they claim to charge $500 for any delay caused by the homeowner!) 
Recommendation to FPR: Set more realistic start/end dates and communicate communicate communicate. 
Jenny (Office Goddess) 
I am not sure Jenny's official job but she is the face of FPR. She was always accessible via email or phone and tried to do her best to find out what was happening. She is really between a rock and a hard place since is Jared doesn't tell her what is happening she doesn't know. I do not envy her job, but appreciated that she heard our concerns and it seemed was always on our side. 
Issue Resolution
We had one tile that they put brown sand on (looked terrible) and had to be removed. It took them 10 days to get that done with a lot of broken promises as to when they would come. I am hoping we don't have any other issues but I guess the squeaky wheel gets the grease. 
Chlorine Genie
We went for their chlorine genie, installation and service from Bruce was a pain - came after we had already balanced the pool, then couldn't install it, came back following week and installed it, then we had a leak issue, 10 day wait till they came to fix that. System seems to be making chlorine, and working but with the pain of install not sure I can recommend the experience. Training on using the product was very poor but the manual is very good. Time will tell if I can recommend the product.
Summary:
Overall pool looks great, but it has only been a month. Communication and broken promises are the biggest issues, which really leave a bad taste in my mouth. I would recommend that if you use them: 1) Get everything written down including dates 2) be prepared to spend time managing them. Jenny holds the company together.

When they were done the pool bubblers were broken and the pool leaked. They told us to use the leak detector they recommended and they would make the repairs. They did not repair the leak nor did they repay us for the leak detector who came out . The detector said the leaks were in the damaged bubblers.
In the many years we had the spa we had no problems with it. now it is sitting empty and useless. :(
The Salt Chlorinator also leaked, the tubes kept falling out and leaking salt water on to our flowers and they would not refund or let us return it.
Worst experience ever.
We hope Angies list will help us find a reliable spa repair person to help us out of this mess & put us back in the hot water.

It was a great experience. It was a wonderful company to work with. I would highly recommend them. They were on time. They were correct with their estimates. They did a good job. They did the work on the time frame that they said. I would use them in the future.

They did the work that they promised for the amount they promised. They were on time, used good products, and gave excellent results. We are looking forward to use the pool for a very long time. The workers that came to do the work were excellent. They were neat, organized, timely, and courteous. There were no complications with the work or the workers. I would recommend them highly.

 

They were able to work around my schedule to make an appointment for the initial estimate. I believe that they were honest with their description of the work that needed to be done and their quote was fair, if about 50% higher than doing the same job with plaster (but with a 4x longer life expectancy). While they initially expected that the work would be performed 3-4 weeks later, they had a cancellation and were able to schedule the work to start almost immediately. Their crew showed up on time every day, kept the site clean, and did a wonderful job of refinishing the pool. When the started the work, the scale of the leak in the main drain was unknown, they were quickly able to identify it, repair it and even fix the improper repair work done by someone in the past. Overall this was a great contracting experience and I am extremely happy with the work that was performed.

They were prompt with their bid, estimating, pre-construction preparation, construction and clean-up. From beginning to end they did a terrific job. The product is more expensive than plaster pools but the product is worth it. Before commiting to the project we interviewed numerous prior customers including apartment owners that continue to use the company year after year to rebuild all of their pools. We expect our new pool to last much longer than a plaster pool and the work that was done suggests that we will get what we are expecting.

I thought that they were great. They showed up on time, and did the work when they said they would. They also finished on time and everything looks great.

It took a little longer than I had anticipated but it wasn't much of a problem because is was early in the season. Their workers were very competent and they used safety equipment which I really liked. They cleaned up very well and the pool looks great now.

Fiberglass pool resurfacing was very responsive, the workers were polite, unobtrusive and fast. They did a great job.

WE WERE VERY IMPRESSED WITH THE WAY THIS COMPANY RETURNED OUR CALLS AND HOW THEY WERE ABLE TO ANSWER ALL OUR QUESTIONS. THEY WERE VERY HELPFUL, SHOWED UP ON TIME AND DID A GREAT JOB. WE WERE VERY PLEASED WITH THE JOB THEY DID.

FIBERGLASS POOL WAS VERY PLEASANT. THEY WERE ON TIME AND POLITE. THE CREW TRIED NOT TO DISTURB NEITHER THE NEIGHBORS OR MYSELF. THE POOL HAS NEVER LOOKED SO GOOD. THEY DID A WONDERFUL JOB.