Gallaghers Plumbing, Heating & Air Inc.

It was very good. They were very accommodating, were on time, and they explained everything to me.

We pay $14/mo. and they automatically come out twice a year.  They come in January and check your heater and July and check your A/C.  Then you get a discount on any service needed.  It's great, they always are good. I think they're kind of expensive but, well they're probably no more expensive than others.  It always cost a lot when you have to have repairs done.  They are always very responsive when we call. They're always here within the time frame that they give us.  Only one time did they call and say they would be later.

I would like to get this out since I know of others its happened to. We have been part of the Shamrock Club paying $15 for 20 years. Each year for the last couple years every time they come out and service it, it does not work after they leave. Over the years and also being told by some AC repair Techs we have marked some things on our system to know whats happening. In 2016 they put in a bad fuse causing it to get one phase of power and not to operate and this year they disconnected one orange wire to the blower fan and tell us the fan needed replaced. This is disturbing and I wonder how many others fell for it not knowing why there AC quite. I would like to end people getting scammed by this company. Once they service it and if it does not work. They want to charge a service fee and if its convenient for them to send a Tech after hours that adds to the repair cost. Who knows what parts they are going to try to sell you but in this case it was a fan. Please get to the bottom of this as some of there are customers being taken advantage of and may not know it due to not knowing AC's or anything electrical. Things I know about from just me and a neighbor That both used them and no longer will. In these cases the customers are over 60 years of age. Examples: -One older man next door was told his fan motor was leaking grease and needed replaced it could fail anytime but less than a week and he elected not to but privately bought the fan in case it quite and that was 6-7 years ago - I was told that my AC fan went out and I needed a new AC as they can't get the motor anymore and I allowed them to change it at only 13 years old. Found out later the parts could be got. -2016 Fues was changed out causing my AC not to run and they where marked so it was obvious they had been tampered with -2017 they disconnected the wire in the service saying it ran fine and quite that day. The next dat the tech came back out and checked it and he told me that the board had the correct voltages and the motor was burned out. About 30 minutes after the tech left the AC started lightly blowing but blowing air cold air out of the filter. it was found the wire on the capacitor was removed and had touched the case. This does not match the Techs finding of the motor is dead. Once the wire had been replaced the system works fine again a 2 minute fix by a electrician.

They are only out for the buck

Very prompt rendering a free estimate which was very competitive. Ordered work done and they were on the job the next day.

Their manager has done the above and beyond type help and has always been very helpful in educating me about how things work. He's been here and done some of the work himself. When I had difficulty or one of the had difficulty, that was good so that's the good side. The downside I think like a lot of these companies is that I really get the feeling secretly that when they come in to do the annual inspections they are there to sell you something. Inspection gets done but they are looking for something that needs to be replaced.

They put in a water heater for us this past year. It was a good service, we had no problems.

They're very professional. They take care to not damage your house. They might not be the cheapest guy on the block. I haven’t had any problems. I think they’ve always gotten back to us in a timely manner. We've kept on going to them, we've had good service.

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After talking it over we called some one else  the problem was not what they said it was    It was the same old problem  it was leaking and could not be fixed  but yet they had said it was fixed a long time ago    I have been dealing with this company for 14 years and have had the worst service that I have ever had with anything I have ever purchased   We had a 10 year warranty on the unit for parts and labor and service but as soon as that was gone so was everything else    I really don't know how they stay in business they have service people that have only been on the job 1 to 2 months it is learn as you go and the customer is the one that suffers not only with the product not working right but also with how much it cost you then you have to end up calling someone else to correct it   I have gotten a new unit with another company and am so glad I know longer have to deal with these people   I have never been so sorry about buying something after going though what I did with this company

Gallaghers was prompt in getting our A/C repaired.  They replaced a defective capacitor and checked the entire system.

The tech from Gallagher's was OK and offered the services of another department, The Comfort People, who would answer questions that he could not..  We scheduled an appointment for the Comfort People  for Wed, June 3 at 5:00 pm.   On Monday, May 25, I knew I had to reschedule that appointment so at 10:55 a.m.,  I called Gallagher's to cancel.  The person who answered told me he could not make the cancellation, but that I needed to talk to the Comfort People.  I asked if I could be transferred and was told that he would leave a message for them to call me.  I waited until 4:00 p.m. that day and after not hearing back from the Comfort People, I called again.  I told the person whole answered of my previous request, and that I wanted to avoid a wasted trip by the Comfort People because I need to reschedule.  I was told that a message would be given to that department and someone would definitely return my call.  On Tuesday, Jun 2 at 2:44 p.m. I received a call from the Comfort People to confirm an appointment for Wed, Jun 3 at 5:00 p.m.  I told them that I called twice to cancel that appointment and they wanted to know why I was canceling.  When I said I would reschedule at a later date they still wanted to know what had happened.  Clearly....a lack of communication on the part of Gallagher's is what happened.  Then on Sat, Jun 13, I called Gallagher's to request an order for a fan motor.  My air conditioner was blowing only warm air and I acted on the advice of the tech who performed the tune up.  I was told by the person who answered, I will refer to her as K, that she would take care of this as soon as she reviewed the paperwork from the tech.  I mentioned that I had the pink copy of the tech's recommendations and I could email that to her.  This took place within the hour of my call.  On Monday, Jun 15, at 4:15 p.m., I called Gallagher's to confirm they had the info needed to order a fan motor for me and was told they have everything they need.  They would give the tech a message to call me.  I also requested that a thermostat by replaced when the tech comes to replace the fan motor. On Friday, Jun 19 at 4:35 p.m., after not hearing from the tech,  I called Gallagher's to get the status of the order.   I was told by the person who answered, that only the tech could give me this information.  I pleaded that certainly a manager or someone else could give me this information as I really needed to know when the part was due to arrive and when I could expect service.  Again, I was told they could not help me, that only the tech could give this info.  She was only doing her job, I realized, and stated as much.  However I find it hard to believe that no one else could supply that information.  Again, they would leave a message for the tech to call me.  The following Monday, Jun 22 at 8: 35 a.m. I called Gallagher's again to ask if the tech was indeed working today and that if I don't hear from him, I would be forced to call another company to fix my air conditioner.  I was told a message would be given to the tech to call me.  By 11:30 a.m., I did not hear from the tech and decided to call another company.  By 3:30 that day, I had capacitors replaced, a fan motor replaced (which was on the other company's truck, not needing to be ordered at all!) and a new thermostat installed to my liking. Just before the fan motor was installed, I told them that one was on order from Gallagher's.  Since I was not getting anywhere with Gallagher's, I decided to cancel the order from Gallagher's so I called to cancel and find out if I would be charged anything (ie. restocking fee) for this cancellation.  I was told that only the tech could answer that question.  I told them this was unacceptable and cancelled the order.  On Jun 24, at 3:00 p.m. I received a call from K from Gallagher's stating she saw where I cancelled the fan motor order and wanted to know if I was also canceling the thermostat.  I returned her call on Thur, Jun 25 at 10:30 a.m.  After telling her about the lack of communication from Gallagher's, of all the phone calls I made and that I felt that I was being hung out in the heat, she said she understood why I was so frustrated and apologized.  When I heard her say that she hoped I would think of Gallagher's in the future, I answered, I will NOT think of Gallagher's in the future.

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Very well from arrival to end.

Gallagher's was blanketing our area with their glossy advertising mail campaign.  My Mom's old Central Heater was pretty much shot so she invited them over for an estimate.   
I was there at the meeting, and every time a price was discussed the salesman would get on the phone, (very much like when you are buying a used car and the salesman says he has to talk to the sales manager.)   A very stressful way to do business.  Long story short they charged about double to put the unit in. 
They wear you down with inconsequential statistics and just BS.   They were quick on that heating unit.  It was for a 24 x 40 mobile home.
Problems started when another company ducted the dryer discharge in the process of installing her new dryer unit.  Dryer discharge went right underneath the hot water closet outside of the mobile.  So dryer lint was coming out and blowing into hot water heater closet.   
Gallagher's sends out a representative once a year and inspects their work.  Mom was concerned about not getting enough water pressure to her shower off of her master bedroom.  When the representative was there he decided to look in her hot water heater closet to see if there was something wrong there and discovered the lint build up near the gas hot water unit.  This panicked Mom and she thought the trailer would burn down.  That hot water heater was maybe 2 to three years old and working perfectly fine .  Now the fun starts.  
He sells her on a Rinnai on-demand gas hot water heater to replace her near new gas hot water heater, (wow, no danger of burning down there,) for $5500.   It sucked bugs from the lawn hose into the unit, (no anti-siphoning valves install here,)  every landscaper knows you use anti-siphoning valves, and so it went bad, so she called them out and they replaced the unit and found that the condensation tube was missing and it had leaked on the floor of the closet and rotted it out.   (It's still a mess because they didn't fix that.)  
Their answer, a $3800 NASA style water treatment system that "Heals your galvanized aging pipes and gives you 25% better heating efficiency if you use their expensive unit requiring a $5.95/month club membership plus $49 when they come to visit?,  that leaves a salty taste in the water.   She needed that because the calcium levels were a 5 not a 3.  
She calls them up after spending  weeks trying to contact them, in the mean time she has a water company bring her bottled water because she can't stand the taste of the salty water which is a negative where high blood pressure is concerned, as she was put off several times and given the treatment, you know, the troublemaker treatment, they just don't have dissatisfied customers and they hired the most qualified installers and plumbers in the area and the part was in the warehouse but nobody told me it was in.  
The last visit a new employee arrives and gets blindsided by the complaints and demonstration of the shabby installation and the improper installation and the overcharging a senior citizen and leaving her stranded without drinking water and hot water to boot. Yah she knew the price but had the illusion you get what you pay for.
He admitted that he felt the company's policies needed changing and that they overcharged their customers by several factors and that the installation was a nightmare.  (Turns out he was gone from the company on the very next day, he quit) the day he would replace that unit with a less expensive filtration unit, but before leaving the night before  he said to fix the pipes going to the back bathroom in a mobile home of 24 x 40 he quoted a cost of over $4000.00, Keith said that was untrue it would only cost $2800.
So now she get's Keith, who would not give his last name, to come out and resolve the dispute, (he's there dispute resolver,) armed with all kinds of statistics and reasons why we should not depend on someone else to fix the pipes before they could charge her over $4000.00, local plumbers don't pull permits, you're not protected by the inspection process, (wow it really saved her in this case, now didn't it.) 
His whole purpose was to stand there and ignore what you tell him, and calmly, and coolly  wear you down even though a customer is yelling and spitting in his face from the vitreous  incredulity at a company that would exploit a senior citizen in such a blatantly exploitative fashion and leverage one job into another,  all expensively overpriced and all unwarranted.   She has invested nearly $16000.00 in the Central Heater, the on-demand water heater and the filtration unit it requires because the calcium levels are 5 in Paradise CA.

Luke was on time - Made a recommendation to solve a problem keeping our rooms at a temperature we like - Wireless T-Stat.

Tech arrived on time. told me what he was going to do. started work and was finished in an hour.

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