"If you're so sure, why don't you fix it yourself." With these dismissive words from your manager Ronald during our recent interaction, I was compelled to file a formal complaint regarding the service provided by your technicians Luis and Ronald on April 11, 2024. Despite my initial patience and cooperation, the unprofessional behavior and incompetence displayed during the service call have left me deeply dissatisfied and compelled to seek resolution. During the service visit, Luis exhibited a lack of professionalism and competence in diagnosing and addressing the issues with my appliances. His initial attempts to troubleshoot the problem were hasty and misguided. He immediately attempted to shut off the fridge via the control panel, but when he encountered difficulty, he prematurely concluded that the control panel was broken without exploring alternative methods. Only with my intervention was the fridge successfully turned off by a simple long press of the power button, a basic troubleshooting step Luis overlooked. Furthermore, rather than thoroughly inspecting the appliance, Luis hastily blamed me for allegedly "breaking the fridge" by turning it off, refusing to entertain the possibility of a simple fix. Subsequent attempts to address the issue were equally rushed and lacking in attention to detail. When Luis finally identified a crooked connecting strip on the panel and circuit, he hastily deemed it unfixable and proposed an unnecessary replacement without adequately exploring other potential causes or solutions. In fact, the connection strip is just a little loose and can be fixed by simply tightening it. I was further disappointed to discover that I was charged additional fees for services that were not clearly communicated to me beforehand. Luis misrepresented the inclusivity of certain services, leading to an unexpected increase in the total service charge. This lack of transparency and honesty regarding pricing further compounds my dissatisfaction with the overall experience. Subsequent attempts to address these concerns with your manager Ronald have proven fruitless and, in some instances, downright disrespectful. Despite my repeated attempts to engage in constructive dialogue and seek resolution, I have been met with rudeness, dismissiveness, and a blatant refusal to acknowledge the shortcomings of your technicians even if I specifically pointed out the lack of any proper diagnosis. He seems to encourage this behavior. It is evident that your company's handling of this matter falls short of the professionalism and integrity I expect from a service provider of your caliber. As a result, I am left with no recourse but to pursue legal action to seek redress for the undue inconvenience and financial burden caused by this ordeal. Key Dates: April 11, 2024: Initial service visit by Luis. April 12-15, 2024: Attempts to contact customer service and manager Ronald. April 16, 2024: Finally connected with Ronald, who denied any wrongdoing and told me "If you're so sure, why don't you fix it yourself." April 17-18, 2024: Continued attempts to contact Ronald. April 19, 2024: Last attempt to contact Ronald resulted in further rudeness and refusal to cooperate. I hereby request a full refund of the service fee as compensation for the substandard service and distress caused. Furthermore, I urge you to undertake a thorough review of your customer service protocols and technician training procedures to prevent similar incidents from occurring in the future. Please consider this letter as formal notice of my intent to pursue legal action should a satisfactory resolution not be reached within a reasonable timeframe. I trust that you will treat this matter with the seriousness and urgency it warrants and look forward to a prompt and satisfactory resolution.