Wilshire Refrigeration & Appliance Inc.

BEWARE! This company is a scam. They charge you $145 to come out and then quote you DOUBLE what the the market rate is to fix your appliance. Their quote was $525 to change a drain line! I called two other licensed companies and the actual market rate is $220-275. That’s called price gauging. DO NOT USE THEM! (Also they threatened to send me to collections when I didn’t not agree to pay their $145 service fee for such terrible service- the manager was beyond rude) Beware.

These people are thieves! They came to my house to fix my Wolf Stove nearly 1 year ago and told me that the computer boards had to be changed. They charged me $2,900.00 and now I have exactly the same issue as before and they refuse to fix it saying it is our fault for not cleaning the stove properly. This is nonesense. When the service person was there he told us how to clean it and we have been doing exactly as they said but they will NOT stand behind their work. I highly recommend you NEVER use this company.

Their operation borders on criminal conduct. We spent almost $4K repairing our subzero fridge through them last year. They told us that they are basically re-doing all the internal working of the fridge and provided a warranty for 5 years. A year later, the fridge is not working and they are repeatedly doing no-shows for their technicians' appointments and promising updates that never come.

Rip off artists. So dishonest. I am so glad I checked with sub zero myself before agreeing to their repair. this was their estimate: 05/31/2023 Price $ 936.70 for parts that were covered under warranty they were charging me 3 times the cost for parts I should have gotten for free $ 1,300.00 for labor $ 300.00 for Miscellaneous fees they couldn't explain $ 2,654.19 total. I had Box Appliance come out. they pulled off the bottom panel, cleaned out the dirt and dust, changed my filters and charged the compressor. total charge under $500. I didn't need parts. It makes me sick to think how many people they must rip off. So awful. No excuse for this whatsoever. Just a scam rip off.

Erica Mello is awful to deal with. Her technicians came out in February and said I needed a $15 Asko drain plug. They said they would have Wilshire send me the part or Asko directly as it was a snap on plug. Erica emails me asking me to pay her $270. I will attach the email so everyone can see . I noticed on Google Reviews hat I posted about this and 5 positive reviews magically popped up. So they are actively manipulating reviews rather than fixing the issues with customers feeling ripped off. They claim on Google that there is another company responsible and they are the good ones. No. my experience is that they came to my house 3 times. They were paid well by SubZero and by me on a other time and now I feel that second time (they billed me $300) was likely a rip off. I thought they respected the history which is what Mike the tech was doing, He knew the 4 appliances were in good shape but for this little part that was causing BIG drainage issues. They control Asko parts because of the way territories work.

Good experience except after the first visit i was supposed to get a call back regarding price and scheduling. I never got a call so after a week i called them to get on the schedule.

The provider walked into my house and told me he would need to charge $250 to move the stackable dryer from the top of my washer. Over the past 12 years I've had 4 different service people out here (not from Wilshire) to service the washer or dryer and they have all been able to move the dryer without an extra charge and without bringing a second person. I asked when I set up the appointment how much the charge would be for the service call and was told $98. Since the person who scheduled the visit knew my model number and that I had a stackable unit, I should have been told that the cost would be $250, because you can't really inspect the washer without moving it. So while the guy spent about 2 minutes in my house, he said I still needed to pay $98 even though no inspection was done. He said this was his company's policy, and he had no control over his company's policy.

A reasonable response that other reputable service providers have done that I have dealt with is to acknowledge a communication issue and not charge for the service call, particularly since the extent of the service was to drive to my house. These service providers look at the opportunity to service all your appliances, not just a single transaction.

I recommend staying away from Wilshire and finding a service provider who really focuses on servicing all their customers' appliance repair needs. Wilshire charges excessive fees and does not empower its service providers to do the right thing

unknown

They were fine. They knew how to fix the refrigerator and the freezer and they did the work. They didn't show up when they were supposed to and they kept me waiting there a long time. They should show up on time and not be so expensive.

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unknown

Came in late, they give a 4-6 hours window. wanted to charge $400 just to melt the ice and see what is the problem.
i paid him the service call, got a hair dryer, melt it myself (15minutes) and replace gasket ($25 off Amazon).

Handled extremely well by Wilshire. Very professional. They also provided good advice on what to claim from Sub-Zero, who in ytrn provided excellent service.

unknown

The guy that fixed our Sub-Zero I heard his name but I checked him on Angie's List to make sure because it was a friend. Wilshire Refrigeration and Appliance Inc. has got quite a good reputation in our area for Sub-Zeros. They have the next door online thing where people as sometime if they have a such and such that they would recommend. They specialize in Sub-Zero. They are one of the factory recommended service providers. It was an important part. It was like a part of it was under warranty and then part of it wasn't. They did repair and this one was like 18 years old, it was in the house when we got it. They are timely. They actually can find out what's wrong with it rather than guess. So far he has been able to diagnose correctly everything that was wrong with it. It is an older model. It is like 18 years old so it is going to have some things go wrong with it and he has told me how to take care of it. They are very prompt. They had to order a part and were sure to call me when it was in. I am just very pleased with them. I give them all 'A's across the board. I would absolutely use them again in the future.

well

1. I asked them to call me 30- minutes ahead of their arrival so I could meet them. No call. Just happened to get home before they got there.
2. Quick diagnosis based on the symptoms and a 2 second look under the unit: needs new Compressor Fan motor. Estimate: $203 for Part, $250 for labor. When I questioned this as awfully high, he said it was a hard job to replace.
3. Finished the job in about 45 minutes including fixing a very small leak were the water tube comes in the back. The unit slide in and out very easily. Total Bill: $471.27 with tax!!
4. I called Wilshire this AM to complain about the cost after I found the Fan motor on e-Bay for about $50. There were no apologies, no empathy. They said this is what Sub Zero would pay them for warranty work. They compared themselves to car mechanics who charge a set price for a job and make more if they can do it faster. They said they had overhead expenses like insurance. They said, and quot;What if he'd scratched your kitchen floor?and quot; I said for that price, he should have polished my kitchen floor too.
I asked if they could do anything for me by reducing the bill before I went on Yelp and called Sub Zero to complain. They said, and quot;Go aheadand quot;
5. I called Sub Zero with the same story but this time included the BAD EXPERIENCE with Wilshire. They started out immediately with sincere apologies! They saw that we own two Sub Zero products and wanted to do something.
They are refunding me the whole price of the pump $203--right away!
5 Stars for Sub Zero Wilshire is the only game in town for Sub Zero so sadly, they don't care.

In May 2012 the temperature was too high on the refrigerator side of my Sub-Zero. Called another company who said the problem was a freon leak in the evaporator and that the repair would be $1200. I opted for a less expensive solution which was about $365 to refill the freon. The repairman said that problem may return. The problem did reoccur in late Novemer 2012. I called Sub-Zero in early December 2012 and to my surprise the evaporator was still under warranty. They referred me to Wilshire Refrigeration. They came out and after verifying that the repair was under warranty, replaced the evaporator in about an hour. There was no cost for parts or labor and everything is still working well. I do not know what Wilshire Refrigeration would have charged for a nonwarranty repair.

Very Efficient.

They were very professional, they showed up on time, they do what they needed to do, and I am very happy with them. I will give them A's across the board.

They were on time and very good. Used before. Definitely Recommended

They are bit pricey but are very very good. I have top-of-the-line equipment and they know how to take care of those things. They really know what they are doing. They came and quoted me a $1000 for repairing my oven. Then I called their office and told the lady that if I had to add little more money to the repair charges, I could buy a new oven. She told me that she would call me back once she checks on that and I gave her my oven's model number for her to call the company. Later she got back to me to inform that she has managed to get me the required electronic part for free and I just had to pay $60 for their installation charge. That was kind of them to do so and I really appreciate it.

I called Wilshire to make an appointment. My only disappointment was having to wait over a week for the next available appointment. On the morning of my 9am-1pm window, I was called shortly before 9am and told that my technician was called out for an emergency and that a different person would be available between noon and 4pm. I agreed to this and waited... Shortly before noon, Mike showed up and immediately knew what to do. He took the time to show me what was needed, performed the cleaning of my condenser, and finished up within about 30 minutes. So my only complaint would be the long lead time. But the work was excellent and the price was reasonable. Overall good experience!