Pop and Sons Carpet & Upholstery Cleaning

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It went pretty good. We had to reschedule a couple of times because of miscommunications. Everything was my fault. They did a good job. They had good attitude. It was cheap. The communication was weird. They missed me a couple of times. The service was good. I would recommend them.

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Provider never contacted me.  I sent an email last week and I still have not heard from them!

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Great! Sam was very professional and I will definitely have him back!

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POP & SON'S CAME OUT TO CLEAN MY BATHROOM TILE BUT I ENDED UP PURCHASING AN ADDITIONAL







CLEANING IN MY HOME. I HAD 2 RUGS CLEANED AND MY KITCHEN FLOOR AND BATHROOM FLOOR CLEANED,







ALONG WITH MY COUCHES ALL CLEANED A TOTAL OF 3 COUCHES AND1 CHAIR.







I WAS COMPLETELY SATISFIED WITH THERE WORK THAT I WOULD HIRE THEM AGAIN.







THANK YOU FOR THE GREAT JOB !

First of all, I never heard from Father & Son's for almost a week.  I called Angie's List to find out what happened.  I was told to call the company directly & was given his phone number.  I called the company & set an appointment for the following Wednesday   between 10 and 1:00.
The son, called on Wednesday to say what time he would be here & he was prompt.
He started right away & cleaned the kitchen floor & gout. I was pleased.  When he offered to clean the upholstery, I accepted.  My furniture really needed to be replaced or reupholstered, so I thought even if he didn't get it completely cleaned, I would be satisfied. He was very pleasant, but it seemed he was in a big hurry to complete his task.  When he went to leave, I said that he made a mess with spilled dirty water on my clean floors.  My housekeeper had come the day before & cleaned all my laminate floors & polished them.  He replied, no problem, I will clean it up.  When he left, I looked at my floors & was so upset.  My floors were filthy!  I had to clean my floors all over again.  He had sprayed or spilled dirty water everywhere, in my livingroom, diningroom, down my stairs and hallway all the way to the door.  I followed the trail when he left & had to clean everywhere he had been.  
I would not recommend this company!

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He could not clean the tile, however in trying to wash of the tile, someone, in manipulating the shower head, broke it off from the wall and flooded the basement.
They cleaned the water from the basement with their rug cleaning equipment, and left.
 After they left I checked the shower and found the broken pipe, hanging from the wall, broken off from the pipe in the wall.
It was obvious that broken connection was the cause of the water in the basement.
On Monday the 13 of July I called Pop and Sons at 310 409 6728 and talked to John, he said he remembered that the water power was less the second time they turned it on, I told him what had happened and he set up an appointment to come to my house and see if he could fix the pipe.
The appointment was for Wed the 15 of July ,between 4 and 5PM. He never arrived for the appointment.
I called his office the next morning, no answer and I left a message, he never called back.
I finally called a plumber on the 17th of July to repair the pipe, he came on the 17 and repaired the pipe for a cost of $105.00.
July 20, 2015 I wrote Pop and Johns Carpet and Upholstry, 5959 Century Blvd,Los Angeles, CA 90066 a letter explaining the problem and situation. I enclosed a copy of the repair bill and their note to return the deposit of $49.00 from Angies List.
The letter was just returned to me from the post office as undeliverable as address.
I have done all I can to resolve this issue, so I am turning it over to Angies List to settle. 
 I would like the $49.00 refunded and the plumbers bill of $105.00 reimbursed.

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It went okay. At first I was told that the build up in the shower wouldn't come out and was grout but then another person in the crew jumped in and was able to remove it but getting in there with a tool. I had to point out the areas that still needed to be scraped. I don't think they were thinking this would be as tough a job as it was and for $49 I don't think they wanted to put too much else into it. For me, I didn't push too hard because of the price but I wish I didn't have to point out stuff that needed to be scraped.

Provider doesn't respond to any messages or inquiries via the Angie's list message center. Send multiple messages and never got a single reply.

unknown

John and team performed an excellent service and was very informative in explaining the carpet cleaning process they do.

unknown

Showed up when expected cleaned and sealed the grout in the shower.  Even left me a close to a gallon of cleaning solution.  Removed mildew from my shower that I couldn?t get off.  Worth the time and money.

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It was okay. It was Pop and Sons Carpet & Upholstery Cleaning. The quality of the service was alright. I won't complain too much. They cleaned the carpets. The responsiveness was good.

These guys are great.  We had a little trouble with the scheduling and had to reschedule being that they were no where near my neighborhood(even though Angie list listed them as a local company) they were determined to all show even though they are actually located 30 miles from me.
They cleaned both bedrooms at the Angie deal rate,  then we had them do some other work while they were there( they did drive 30 miles to get to us at 5 o'clock on a week day) the guys were certious and friendly and very apologetic that it took so long to get to us.
If they were closer I would certainly use again.

It was fine but I really did expect for them to also "seal" the parts that looked porous. That didn't happen.
They said it was a smaller than usual shower for them to "Clean & Seal the grout", so I expected them to do that... AT LEAST.
I had to go buy some caulking and seal it myself. Bummer.