JAXON HOME FURNISHINGS

Braden Richter said he would now fix the sofa free of charge. However, he expects me to get it to the store and then retrieve it from them when repaired. He said, The warranty for the piece that I ordered was limited and clear on my receipt. I just looked at my receipt for the sales order rand there isn't any statement of limited warranty on it. Looking at the receipt also reminded me of how much this sofa cost; $1,210.00. When a sofa costs that much, I expect a spring to not pop out 2.5 years after I purchase it. Also, it shouldn't take multiple people calling and arguing with them for them to choose to repair the sofa at no charge. I will be happy when they pick it up, fix it, and deliver it at no cost to me. This was not a cheap sofa and I was assured at purchase that it was quality and worth the cost. --------------------------------------------------------------------------------------------------- Purchased a couch here in the fall of 2011. A few weeks ago I noticed a spring had popped out of the bottom of the couch. Spoke to someone on the phone about it and they said to email them a picture. I did that. After waiting almost a week for any kind of response I called to ask if they received the email. They said they did and had been busy. They responded that day. They said: "I apologize for the delay, we have had a packed production schedule. I did speak with the owner regarding the issue and we have had some significant manufacturer changes since your purchase. Your sofa was purchased from Jaxon when we had all of our pieces produced with a company Archetype. They unfortunately went out of business about 18 months ago. Our warranties are extended to our clients by our manufacturers and therefore are void when the company cannot honor them. With that said we would be happy to repair your sofa springs for our cost of $250.00 and we will cover for the pick-up of a local delivery. Also with the repair the springs will then be under our warranty. After repair we can arrange for a delivery return and you will pay them directly. Please feel free to email me back or call. I can have the Sofa Picked up on Saturday and Returned within the week." This is absurd. Their website states: ""Who needs middlemen? We ARE the factory." - Victoria Richter, Founder" Wait.....they are the factory and manufacturer??? If there are no middlemen then why aren't they fixing their lemon furniture??? Their website also says: "We think our founder said it best. Victoria knows that furniture should be lived in for a lifetime and that's why our team is committed to outstanding service and quality product that lasts. We're so confident and proud of our designs that we guarantee a no-hassle Lifetime Warranty on all non-upholstered furniture. Warranties for upholstered items are as follows: Frame & Suspension: We guarantee a Lifetime Warranty as we're confident in our sofas' and chairs' durability for as long as you own it. Cushions: We offer a 3-year warranty for cushions. If you find that your cushions sag or lose their original appearance, bring them back and we'll replace them for free - no questions asked!" When I brought up the warranty with Christine on the phone she said that their website is not the same as their store. They put the website on their business cards. That makes no sense. Nowhere on their website or in their store does it say the two are different. If they took so much pride in their furniture and work then why wouldn't they fix this couch at no cost to me? If they do not do so, I will be getting my couch repaired elsewhere and suing them for the cost. The lawsuit is easy for me as I am an attorney. On that note, I will be telling all of my attorney friends to not purchase furniture here.

The sales order date said 8/26 even though we ordered it in July before the car accident. They sent me a dining room table that was supposed to be white lacquer. The table they sent me was the floor model. I know it was the floor model because it looked identical and floor model is now missing from the showroom. I asked that it be white lacquered and it was not, it was just painted a couple of times. Of the eight chairs they sent me, three of them were broken. The chairs are chrome and also were scratched up. I had to pay a delivery fee of $90 and the furniture wasn't covered . I had them come pick it back up as it was not correct. When I got it back, it was supposed to be high gloss lacquer and it was still not. I talked with Lena, who wrote up the billing, but she did not sell me the furniture. She said that it was lacquered, but I know the difference and knew it was not. It's still not right - no apology, nothing. I finally received the last chair today in November. I called the store yesterday to state that I still have not received it yet. They told me that it was here and that I could come pick it up, but they never called to tell me it was there until I called them. I had them deliver and they delivered it today.