Founded 2008 • With Angi since April 2010
Angi Certified
pest control
Service Provider Response
We first went to treat on 1/8/22 to treat for bedbugs which this tenant said she had. We didn’t see any bedbugs but treated accordingly anyway because sometimes you don’t see them because they are so well hidden. She also prepared for roaches treatment, so we treated for roaches as well at no extra charge. The same technician returned on 1/24/22 for another treatment, the tenant was happy to see him and told him he did a “good job”. After the second service we never heard from the tenant or the landlord again even though the landlord was aware that the warranty on the service didn’t expire until 3/8/22. This person didn’t pay for the service, the landlord paid and it wasn’t $1000, it was over 40% less. Maybe this person is confusing us with another company.Service Provider Response
On first contact we let the member know that we are currently not servicing the Camarillo area.Service Provider Response
This customer regularly complained of getting ants inside his house. For 2 years we repeatedly recommended to him to let us treat inside his house since the ants were already in there and his maintenance service included interior treatments but he never let us treat inside his home. He also never wanted to change his service frequency from quarterly to bimonthly or monthly. Instead he took advantage and abused our call back service policy (services at no charge in between regular maintenance services). He would immediately call us for a call back service if he saw 1 single ant, sometimes weekly or every other week. He was such an unreasonable and demanding customer that we decided to cancel his service. Regarding payment of services since he brought it up, he still has an open balance with us that has not been paid. Gorilla Pest Control will never do business again with this customer.Service Provider Response
After searching for this person in our system, we could not find them, we don't know who this person is. All we know is that this person gave us 3 "A" reviews along with this "F" review in the same day, and in this F review they say "yes" they would hire us again. This is strange and confusing to us.Health & Safety Measures