Brody-Pennell Heating and AC

READ THIS BEFORE YOU USE THIS COMPANY! This is a company with a business model trying to exploit client's vulnerability and get more money out if it instead of solving a problem. They charge fees on the phone for $95 dispatch fee and $195 diagnosis fee before they come to your house. The technician said all our zone boards were burnt and they quoted $7000 replacement fees with other so called "problems" to fix. We questioned his evaluation because the pictures he took doesn't look like they're burnt. We had a second opinion from another company and they're 100% sure all the circuit boards were intact with exception of control board needed to be replaced and it only costed $800. After I contacted this company for full refund, they were only willing to refund $195 diagnosis fee and refused to refund $95 dispatch fee because the dispatch fee already occurred. But the dispatch fee was based on the motivation to exploit vulnerability and make more money off the clients and that's why they charge fees upfront and break it down to two parts so that if the clients question their service later on, they at least get $95 to cover their cost of making up stories and creating difficult scenarios. The company kept saying that technicians spend 3 hours there thoughtfully exam all the parts. Yes, they're taking lots of pictures and trying to make a straightforward problem look like a complex one to make more money. The technician even advised to replace the whole air conditioning system with a quotation of more than $20,000 and the sales came to our house back to back on the same day to push more business. It takes your technician 3 hours to be here and don't you think you're wasting my time as well? I have to call other companies for second opinions and argue with you for refund for problems you created. This is their business model to take chance and why should I pay for their dispatch fee when it's seen through? This kind of company won't last long in this industry and they will pay for the price because customers are not a fool and I'm writing this review to testify their dishonesty.

I’ve had a horrible experience with Brody. Sloppy work, lies and cover ups. This is a bad company. Do not hire. I wish I could give zero stars.

Hugo and Juan C. came for service call. They were very patient and thorough. They answered all of my questions and were knowledgeable. I will ask for them again next time.

I had four excellent technicians come out and on a rainy day and they were all courteous and professional and most of all they completed the task. Thank you, Juan Molina, Jaime Brito, Ivan Diaz and Edgar Hernandez.

Nobody else seemed to get this right. Thank you, Jaime!

They were excellent! They are very good, they did a very good job and I would recommend them anytime.

They do a great job. We are do for a service again. I do a maintenance contract with them and they come out and do maintenance twice a year on the heater side and then on the a/c side. I think they are fair and reasonable. They usually come when I am not around.

They estimated $800-$1000 for installation of a $150 product. I don't mind paying for an hour or two of work, but at $400+ per hour? Uh, no.

I have been using them for about 25 years. They are punctual, they are clean, and they are not trying to gouge people. One person comes all the time. They leave they area very clean and they put on the footies over their shoes so they don't get dirt on the floor.

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It went smoothly from beginning to end. Ken came out to look at the job and gave us the estimate. We needed an electrical upgrade, so he referred us to an electrician. He assisted in coordinating the electrical work with the A/C installation. A week before the job was scheduled to begin, Jaime came out to go over all of the details and the schedule of work. The two technicians arrived right on time on the first day of the job. They were friendly, courteous, and communicated what they would be doing. They laid out tarps to protect the flooring and carpets. They worked with the two electricians on the first day. On the second day, they came back to complete the final hookups and tested all of the vents to be sure the air flow was correct. They cleaned up thoroughly before leaving. Throughout the job, they were both very friendly, even stopping to pet our dogs.

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Went very well.  I called them in because the heat wasn't working.  They correctly diagnosed that the motherboard on our heating unit was cracked and that was the source of my heating problem.  They ordered a new motherboard for me and had it installed the following week.
On their initial visit, I also noted that two of my outlet vents sometimes leak water when it rains.  They diagnosed that problem as rain getting into the seams of the ducts.  They had a crew reseal my ducts later that week.  No more leaks!

They're efficient.  They're reliable. 

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The techs are good, clean and respectful.  The office staff in the maintenance department are a disaster.  This is a tenant occupied house.  I write on the maintenance contract every year that they need to call the tenant to schedule and they need to send me a copy of the service report when the call is complete.  I've been writing this on the contract since 2012 - they still can't get it right!  Last week they called me to schedule 2015 service.  I didn't get the last service report until 2 months after the service and then it was by accident.  Boy, if they could just get a service manager who cared and was competent and somebody who was organized and disciplined in the office!

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They were horrible. I had to get somebody else. I called them and I got the most horrible unit. It was a brand new one and it was so loud. They made a mess in the basement. I went down to my basement after they had done their work and water was leaking downstairs. I told them to come pick up their equipment and asked them for my remaining money back because I did not want to do business with them. They were able to get a refund. If I wasn't persistent in contacting them, I don't think they would have done that. Their boss was horrible as well. He wasn't even willing to come out and see what the men had done. The salesman was terrible. He didn't answer any of my questions and I don't think he even knew English. They were expensive.

They've been 100% reliable.  Everything they said they would do, they've done.  They're always on time and are always professional.  Since installing a new system a few years ago,, everything has been working well.

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We've been their customer for more than 6 YEARS and we have property in Beverly Park. The technician came to do routine AC maintenance yesterday and checked on everything and found out few things need  to be fixed. I simply asked them how much are they to fix all those. By asking this, I think Grace Leon the office worker get offended and claimed that I gave the hard time to the technician. I never give a hard time to the Tech instead I offered him something to drink while waiting him to do his job. The reason I asked because I dont want any hidden fees afterward. This Grace Leon is very rude to customer and not helpful at all yet she has been working for 14 years with company. I never dealt with any service company that has BAD customer service and willing to fight with customer instead of trying to be nice and explain things. When I requested to talk to their manager RANDY, I was hoping that he will listen to my complain regarding his employee (Grace) instead he said I know my employee and she has been working with me for 14 years. Right there, I just stop talking and told him "Thank you for your service".  I just dont want to talk and waste my time  with a manager that really doesnt listen to customer instead defending his 14 years worker. This company is the worst that I ever dealt with in my life!!!
Please check out their yelp review to see how bad they are with 2 stars and a lot of people are complaining. Be my judge guys..

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