The Family Plumber

WE were very satisfied with Family plumber and felt they were honest and dependable. See the above narrative.

The Family Plumber is awesome!  I called them less than 2 hours ago and my plumbing problems is already fixed.  When I called  Vicki answered and was very helpful; she managed to get Rick to come out and clear the clog within an hour of my call.  Rick arrived and inspected the problem and then gave me the details of what needed to be done. He did exactly what he said he would do and charged me exactly what he said he would charge. There was no sales pressure to try and sell me additional services that I did not need. Rick was professional, prompt and competent. He even cleaned up and had both my kitchen and bathroom sinks looking better than it did before he arrived. I of course hope I never have any other plumbing problems  but if I do, I will call The Family Plumber.  What a nice experience--something you can't always count on these days.

I've consistently received excellent service from them.  I got them through Angie's List.  I've used them multiple times.

Sink clogged on Christmas Sunday in the late afternoon.  I tried my usualy fix-its and nothing worked.  The next day I tried to snake the clean-outs (inside house & outside house) and could go 20-25 feet w/o any fix.  12:45 pm Mon called Family Plumber and the were at the house VERY promptly at 1:30 (as promised; included a call when the plumber was on the way).  They provided a $100 quote on the phone and had applied the Angie's List $10 discount. VERY reasonable.  Rick/plumber arrived at 1:30 as promised..came in and saw the sink..asked where the outside cleanout was...we went out to it and I said I'd already tried it.  He then returned to get other tools from his truck and went directly to the kitchen sink and snaked it "twice".  Took 30-min..because I guess it went over 50feet.  Tested the cleaned drain..ok..then he wiped down the sink/faucet/sink cabinet.  Very detailed & conscientious (he had brought in a large rubber mat to cover the floor and placed his tools on it.  He wiped the floor after he removed his tools.  Told me they also guaranteed the work so call back if we had anymore problems.  All this for only $100 for the house call.  WOW!

Called for an appointment with Vicky, who was very pleasant on the phone.  She was able to schedule me on the date I wanted and even made a courtesy reminder to let me know of my appointment.  Paul had arrived between the stated time frame and was ready to work on the problem.  The shower stall has not been rooter since I could remember.  Paul was able to the unclogged the problem out.  He also made sure that the work area was cleaned prior to leaving.  I no longer have to worry about going thru plumbers, The Family Plumber is the ONE.

Family Plumber is a smaller company and does good work.  I get a honest, fair price for the work they do.  I always feel like I can trust the technicians in my home. They show up on time.

They are very courteous, and quick to come out. They are reasonably price.

SMALL WATER LEAK FROM UNDER THE TOILET, I REMOVED THE TOILET, TO SEE WHAT THE PROBLEM WAS.  NOTICED A BROKEN FLANGE.  CALLED FAMILY PLUMBING, THEY SCHEDULED A APPOINTMENT.  THE PLUMBER ARRIVED EARLY.  VERY CLEAN AND PROFESSIONAL.  TOLD HIM WHAT I SAW, HE INVESTIGATED AND CONFIRMED.  HE CUT OUT THE BROKEN FLANGE.  REPLACED IT WITH A NEW ONE, REINSTALLED THE TOILET.  CHECKED FOR LEAKS AND CLEANED UP.  HE WAS FAST, NEAT AND VERY PROFESSIONAL.

Paul was nice and explained what he was doing. 

Have just bought a short sale house, we realized there were problems with the plumbing throughout.  Rick from the Family Plumbers was fantastic.  He came a few days after we called for help and explained each issue (in the kitchen, in the bathroom) and how much it would cost to fix each problem.  He recommended replacing the toilet since ordering parts for the model we had would cost more than installing a new one.  He recommended the model that we already had in the master bath.  He found some huge issues with the plumbing under the sink that, if left as is, could have created a pipe burst an cost us thousands in damages.  He was punctual and efficient and returned to complete the work a few days later after ordering the parts.  He also looked at the faucet in the master bath and adjusted the water pressure.  All costs were laid out in detail so that nothing was a surprise.  All work was completed in a timely fashion and his partners were extremely professional and efficient.  They will definitely remain our "family" plumbers if we have any plumbing needs in the future.

The Family Plumber offers friendly and prompt and appointment booking and service.  

They are excellent.  They are very good plumbers.  When you call they are always very friendly and anxious to help you.  They always come that day or the next unless it's an emergency, then they come right away.  They even give you a courtesy call before they come.  They gave me all their contact phone numbers so I can get ahold of them.  They just really went out of their way to help me out. 

Jose did an excellent job. He was very through and was very detail oriented. He showed / explained what he had done / how he had secured the hot water heater. He cleaned up everything thoroughly.

He was responsive and prompt.  We assumed we had tree roots blocking the sewer line, but he checked that and found no roots.  He was then able to clear our blockage near one of the bathrooms by way of our 2-way cleanout.  Very professional.  Would have liked to have had the drain checked by camera, but I had been told over the phone that the camera is an extra $120.  He was very professional and I would hire them again.

We were very pleased with the service and professionalism of the plumber.  He even checked under our house to make sure there was no leak under the house when he was done.

The work turned out excellent. They were prompt and professional. I would rate them highly and would use them again in the future if necessary.

I was very impressed at thier professionalism and response time. they did an outstanding job and did it quicly

They came when they said they would, they didn't leave until they were finished; the price was excellent, the work superb; and  this contractor did whatever necessary to solve problems and provide excellent service.

They did the job well and they were reasonably priced.  They returned my call promptly.

The woman who answered the phone was polite and helpful. The plumber was polite, friendly and knowledgeable and completed the job quickly. He also cleaned up his mess. He explained what he was doing and answered all my questions. Because I told him that this drain had been blocked three times in the last three months, he walked around the property to examine the plumbing to see if he could see any other problems. I highly recommend this company and would use them again.

The estimate was complimentary. I had quite a list of items. I asked that the estimate would be itemized by "job" which enabled me to omit when item from the list that I ended up hiring them to do. Parts & Labor are bundled in the estimate for each job. Rick was the plumber sent to do the estimate and he also did the work. On the day Rick came to do the estimate I was having trouble with my water heater. Without prompting he called the manufacturer to request information. I eventually eliminated the water heater from the list of items as I ended up calling my Home Owner Warranty company to cover the work. The day the work was done Rick was efficent and cleaned-up each area before moving on to the next thing, and he also took the time to explain things to me. Towards the end of the job as Rick went out to the truck he noticed that my meter box was full of water. It had rained pretty hard a few days before, he tested it and determined that there was a leak on the city side of the box and told me to call the city. If it wasn't for Rick the leak would have gone on for a few weeks as I was getting ready to go on business trip. Excellent proactive customer service. The next time I need a plumber, The Family Plumber will be the one I call.

I actually don't know the exact date The Family Plumber first came out, but Mike came to look at my water heater on a Saturday and fixed the sink in my garage for free since it was a really easy fix and he didn't charge to come out to look at my water heater, and I really appreciated his honesty. He told me how to shop for a good water heater and even offered to give me feedback on the one I picked. He also offered other options than versus using his company. I did purchase a water heater from him and had it installed and instead of charging me $1,150 he fitted the water heater with my existing earthquake straps and other hardware and I ended up paying around $990.00. On the other occasions, he fixed my sink and my toilet. His staff are always on time, very courteous and professional. I really like the company and will use them again and again. To fix my toilet, which was never secured properly from a remodel, they charged $125.00 and to fix the clog in my sink, which was clogged in both sinks and the garbage disposal, the fee was $110.00. The only complaint I had with the sink was since I wasn't home and my 18-year old son was, I didn't get an opportunity to ask them to just replace the garbage disposal. Also, his office staff are really nice and professional.

They did great work. I would not mind recommending them.

This was a frustrating experience, because the people are nice, but the service process is unusual and the service itself inconsistent in terms of quality. Earlier in 2010, I had a home inspection performed in order to learn what, if any plumbing, electrical, etc., issues I needed to deal with before I spent my savings on something more enjoyable. Sure enough, the inspector found plenty to be done in the realm of plumbing. Soon thereafter, I looked through Angie's list and based on reviews, selected the Family Plumber to come out and provide an estimate. Rick was the very nice plumber they sent. I showed him the inspector's report and then he went though the areas around and under the house that needed work and provided an estimate for the remedial work. Some time went by (we had to save up for the work that needed to be done) and then Rick came out for the first time on December 2nd. But wait: a day or two before his scheduled appointment, Megan from the office called and asked me if they could reschedule because of another client with an emergency. Since I had arranged to take the day off from work, I said no, but would find another plumber. Somehow, though, they were able to get Rick out. Not including the initial meeting during which I asked for an estimate, it took three visits to accomplish the work because the Family Plumber schedules their team in hourly increments - something I have never previously encountered. So if something goes sideways or takes longer, one is left to schedule an additional appointment. As I said, Rick is very nice, but he does tend to leave debris from his work. Not excessively, but not acceptably, either. As mentioned above, he was not able to do all of the requisite work on the first visit, so told me to call the office to schedule another time. While here, though, he noted the standing water under the house and remarked that there was no visible source, but that he would talk to the owner of the company. I never heard the results of that effort and doubt that it occurred. When he did come back, he had a different theory for the water beneath the house, but also remarked it was in another location. Once again, before his second visit, I was called by the office to reschedule - this time for some other reason. This was a huge inconvenience since I had again arranged time off from work. We made arrangements, but at this point I was getting weary of the process. The last time, two other guys ended up coming out to finish the work. They were very nice and seemed much more competent. When I called to schedule that last appointment, I also reported that when Rick had moved a hose bib he had drilled into the stucco and then changed his mind and left the first set of holes there without patching them. Also, one of the outside sprinkler valves leaked a lot after he had worked on it. Too, he had taken pictures of the shower faucet so he'd be able to match it when he came back, and had obviously done no follow-up, because when the new team came (Josh and ???), they had to scramble to get a finish that would match mine (they did, and I really appreciated their extra effort). What I didn't realize and mention at the time is that when he moved the other hose bib in the back yard, he placed the spigot so low to the ground that it is something of a back pain to reach. Not impressed. Too, the hole he had drilled is significantly larger than the size required and he didn't seal it. I also didn't know until even more time had elapsed (it had been raining a lot, so I had not needed to water the yards) is that when he fixed the leaky sprinkler valve in front that one now needed to call Mr. Universe to turn on the sprinklers because it is VERY hard to turn without considerable strength. Have I said enough yet? I am tired of typing, so let me summarize like this: way too much hassle to get a day's worth of plumbing work done (maybe a day and a half, at most). UPDATE 02/01/11: I have changed my original D rating to an overall C, and changed my rating of the company's professionalism from a D to a B. This change was inspired by the fact that the owner, Mike, personally came to my home to remedy the things that I had previously cited as unsatisfactory. I didn't ask them to do this: they offered. There was no additional charge, and Mike scheduled a time that was convenient for me. I would love to give the overall experience a higher rating, but what happened initially isn't wiped out by their willingness to fix it, although I have gained a lot of respect for them for initiating the remedial work.

I spent $90 on the job. He gave me a discount. He came earlier than he had said. He said he had a free slot. I had a drain clog. He came out and worked with my husband. He fixed the problem and fixed it. He was terrific. I will use his services again in the future.