LeveLine Tile & Stone
About us
Leveline Tile and Stone is a family owned company whose construction history in the Southern California area spans three generations. We specialize in installation of materials of ceramic tile, mosaics, travertine, granite, marble, slate, porcelain, natural stone, glass, etc. We pride ourselves on the values of old world craftsmanship and service. Our values coupled with new world products and technology has proven to be a combination for success and longevity. While the internet has allowed us a new vehicle for advertising beyond the traditional word of mouth or newspaper ad; our one simple motto has never changed: “We are nothing without your best reference to friends and family.” We make it a priority that our customers are 100% satisfied with our work. Some of the typical jobs that we work on are installation of kitchen counters, kitchen backsplashes, showers, Jacuzzi and standard tub surrounds, floors, fireplaces, exterior patios and decks, stairs and anything else you can dream up or need help dreaming up. We here at Leveline Tile & Stone know that everyone wants to have a beautiful space to live and work in but in today’s tough economy that may not be your top priority. With this in mind, we have solutions that will fit your budget and some payment plans that will allow you to turn your dreams into reality. Jay Prentay, the owner, is most often the one doing the installation, so he will help you directly through your project step by step so you know what is going on at all times. Also, there is never any loss of vision between the homeowner, the installers, and the design team, because Jay will personally make sure things are done the way you envision. Fully licensed and bonded our customers know that when Leveline Tile & Stone gives a free estimate that is what you pay; we take great pride in making accurate estimates and sticking to them. Jay also ensures that all customers receive his “contractor” price of any materials that they purchase.
Business highlights
Services we offer
Full service tile and stone installation company specializing in materials of ceramic tile, Jacuzzi and standard tub surrounds, etc. Materials used for the custom installation of kitchen counters, exterior patios and decks, fireplaces, floors, glass, granite, kitchen backsplashes, marble, mosaics, natural stone, porcelain, showers, slate, stairs and anything else you can dream up or need help dreaming up. We are capable of creating all our own concrete and "hardi-backer" substrates., travertine
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 100% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 0% |
"First things first, the tile did not stick to the floor because the house could not support the weight of the tile. It is true that I was made aware of the problem, and I was going to fix the problem for free (even though we do not deal with structural issues). I was very busy and did apologize and let them know that I would get to them when I had time and it may take a while. I went out to their house (even though they said I did not) on two separate occasions to diagnose the problem and try to rectify it. I crawled under their house trying to reinforce the subfloor. However, there simply was not enough room under there for me to even do that. At this point, I let them know that the only way to go about this was to remove all of the tile and reapply it after reinforcing the subfloor, something that is not part of a tile installers job, and that could not have been foreseen. I told them that we would perform the work for free, and we are very sorry that we could not accommodate their schedule (be it one month or six months after installation). I don’t feel that keeping them posted was giving them every excuse in the world. I wanted them to know what my schedule was. Our track record speaks for itself; we do not mistreat our customers. This is however, one of those unfortunate situations where our client could not be accommodated."
"Yes, I had truck problems that kept me from making the first appointment. I did what I could and was in touch with him throughout the whole ordeal. It is unfortunate when circumstances dictate that we miss an appointment, and we try to be as attentive as we can with a small staff. We wish you the best with your endeavor."
I can not recommend Jay more. He is a hard worker, and stands behind his work.
"Yes I did miss the first appointment- things happen. Then I said I would meet them sometime between 11 and noon the next day. I got lost and called them at 11:50 for directions and they gave me a bunch of attitude saying I was late? Then they said well we aren't going to wait around- but you can still come if you want. At that point I knew it was no longer a good use of my time- because they had already made up their mind. so I turned around and went home. I could tell they weren't going to give me the job- and that if they did it would not go well ( I would spend the time trying to make up for misplacing their information and missing that first bid) so I just cut my losses and went back to the jobsite where I was working to make better use of my time."
We had been in contact with him through his cell phone, and he stated that he would be coming back out.
He said he was going to be late. He did not show up today. We told him that it was unprofessional and that he needed to get this done.
I asked him if he can't finish the job, that I could get another contractor. He said "I will do the job, give me a chance to finish it".
He promised us the work will be done by the time it was supposed to (three weeks).. My husband told him to show up at 11:00 today, and he did not show up. I called over to Easley just to check if he had the same address, and he stated that they live in the same town and that he should be a stand up guy.
Now that he doesn't have his cell phone, it's a huge red flag.
This company is being unresponsive, and I am worried that I am being scammed.
his willingness to work to my specifications and discuss any problems with me as they came up so that we could decide how to proceed. His craftsmanship is beautiful. Everything is perfectly straight, plumb and clean. Jay gave me suggestions on where to purchase tile, the hot mop and other materials. The shower door was purchased and installed separately.
On day one, my carpet and floors were protected with coverings. Demo was loud but went smoothly. Framing and concrete went up. We discussed where everything should go and made modifications where necessary. Jay is an artist at the tile work. I cannot say enough about the shower. The grout job is smooth and even, with tile clean. The two granite countertops (second one installed in another bathroom) were installed with great care made to make sure the cabinets were sturdy enough and that they were perfectly level.
The last day finished with reinstall of the toilet, new exhaust fans and plumbing. Jay recommended the new quiet fans and now we use them because it does not sound like an airplane taking off.
All in all we are very happy with our new bathroom! Incredible value!
It was some time after I got the bid that I was ready to do the work. Jay kept in regular touch without being pushy. When I was ready so was Jay. He met me Tuesday at the tile showroom to help me pick the tile. Wednesday, after all the pricing was done, I changed my mind to a completely different tile. Jay never batted and eye. It was ready for pickup on Friday and he started Monday morning.
Jay was a pleasure to have around while he worked. He did a thorough prep and complete cleanup every day. He was very aware of the new carpet and paint in the adjoining rooms and took care that his work didn't cause any other problems.
The toilet had to be removed to put in the floor. He offered to re-install it at the end of each day, but I told him I wouldn't be staying at the house. When I told him I was just going to trash the toilet he took it out and disposed of it for me. (Thus, saving me $50 that the plumber wanted for disposal.)
When I told Jay I would trust him with the design of the tile, he said I would get something I liked. He was wrong, I got something I loved. He used eight inch tile on the floor, four inch tile on the countertop, and did a backsplash with one inch tile and trim. It's simple, but looks absolutely great.
I'm pretty sure Jay confronted some unexpected difficulties in doing this installation, but I never heard a word about them. And, unlike a lot of contractors, there was never a suggestion that something extra would have to be paid for. Once he started, the problems were his, not mine.
I highly recommend Jay. He works by himself, so you may have to wait a little while longer to get him. He might bid a little higher than some others. He is worth it.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
2747 E Broadway, C, Long Beach, CA 90803
Get our Angi-powered app
