LeveLine Tile & Stone

It went very well . Jay does excellent work. He scores high on my wife score card and she is very critical. Jay is meticulous to detail. In fact this is the 2nd shower he has done with us . After the first job he did for us, we saw his work and we hired him to do another shower for us.

The tile did not stick to the floor. The work was finished in January, and the very next day I noticed some of the tiles were moving under my feet. Now the tile and grout are coming up from the floor. I reported the problem to Leveline immediately, and I have been waiting and waiting to have this problem corrected. Now that it is June and no corrective work has been done to my floor, it seems I will have to pay someone else to remove everything Leveline did and start over. I have repeatedly tried to contact Leveline, but appointment after appointment has been broken by them. Last week the owner told my husband he had to go out of town but would be back and take care of everything as of June 1st. He stood us up again, not even a call or text. We have heard a million excuses for all the reasons he cannot come out to do the work, but at this point my kitchen floor just needs to be finished correctly.

Leveline, although decent in pricing, failed to make two appointments after verifying several times. The first appointment Leveline stated they were going to be late, and then cancelled after having truck issues. The next appointment was verified after a few late responses, however was cancelled again.

Jay was very communicative about options for laying out the tile, and was attentive to our wants and requests. He added metal trim, and explained any adjustments that were recommended during the installation process. he made sure to cleanup, and leave the area clean and tidy. he was very professional about his work. We are extremely satisfied with the quality of his efforts.

Jay was simply amazing when it came to our kitchen backsplash. Jay came in to assess our kitchen and situation and he was very professional. He was fixing a backsplash that had gone wrong for us. He let us know he would take all the tile down and save as much as he could for a future project (we had already ordered new tile). Jay arrived and was ready to work. He was very meticulous with the tile and his work. He made sure that everything was perfect. I honestly have never seen lines cut so straight in tile before. He was also very friendly and always willing to make small talk while he worked, which was nice. He did a wonderful job and he will be coming back to our home to remodel our bathrooms in the near future. I can not recommend Jay more. He is a hard worker, and stands behind his work.

unknown

Jay did a beutiful job on my shower. He removed tiles for the plumbers to repair and installed mosaic glass tiles with a stone border. He took care to cover the floors and left everything spotless.

He missed first appointment and finally called the next day and said he had miss placed contact info and we rescheduled for the next day. The next day he called after he was already late to say he was on his way but then never showed up. I have not heard from him since.

unknown

Jay was awesome. We called in the morning and he came by that evening for the estimate. We hired him immediately as he was knowledgeable, asked the appropriate questions and his price was very comparable to another estimate we had received. He started work just two days later. He worked long hours until he finished the job. He was no slacker. He even came in sick one day, nothing contagious. He did an awesome job on our shower enclosure. We were very impressed with his work and work ethic. We are planning on hiring him again, when we remodel our other bathroom.

I am concerned because the address on the contract that we signed does not match Angie's List, and the phone number was originally answered as his business line and now it's being answered by a woman who has no idea who "LineLevel" is. We had been in contact with him through his cell phone, and he stated that he would be coming back out. He said he was going to be late. He did not show up today. We told him that it was unprofessional and that he needed to get this done. I asked him if he can't finish the job, that I could get another contractor. He said "I will do the job, give me a chance to finish it". He promised us the work will be done by the time it was supposed to (three weeks).. My husband told him to show up at 11:00 today, and he did not show up. I called over to Easley just to check if he had the same address, and he stated that they live in the same town and that he should be a stand up guy. Now that he doesn't have his cell phone, it's a huge red flag. This company is being unresponsive, and I am worried that I am being scammed.

Jay is an excellent stone mason. He demolished my existing fireplace and built a stone fireplace 7 ft x 10 ft using split-face travertine in single pieces. I bought the stone and he picked it up. Jay is a perfectionist and the new fireplace looks great, exactly what I wanted. He also helped mount our TV. His price was very reasonable. My only complaint is that Jay was late almost every morning. On the plus side, he did call to let me know.

Jay Prentay did a wonderful job on our bathroom remodel. He and his associate Matt did all the work. What most impressed me was his willingness to work to my specifications and discuss any problems with me as they came up so that we could decide how to proceed. His craftsmanship is beautiful. Everything is perfectly straight, plumb and clean. Jay gave me suggestions on where to purchase tile, the hot mop and other materials. The shower door was purchased and installed separately. On day one, my carpet and floors were protected with coverings. Demo was loud but went smoothly. Framing and concrete went up. We discussed where everything should go and made modifications where necessary. Jay is an artist at the tile work. I cannot say enough about the shower. The grout job is smooth and even, with tile clean. The two granite countertops (second one installed in another bathroom) were installed with great care made to make sure the cabinets were sturdy enough and that they were perfectly level. The last day finished with reinstall of the toilet, new exhaust fans and plumbing. Jay recommended the new quiet fans and now we use them because it does not sound like an airplane taking off. All in all we are very happy with our new bathroom! Incredible value!

LeveLine Tile and Stone are really good. Somebody had messed up the tile they did on my bathroom vanity. A couple of people came up and gave me ridiculous estimates. They came up and said, "We have to tear everything out." LeveLine Tile came out and said, "We can do it by removing the V-caps and [00:06:36] this other guy left. He did that. He gave me an estimate of $200.00. I think I would have spent several thousand if [we went with the other guys]. Because we had to tear out the wall and everything. But he didn't do anything. He fixed it and it's okay. Then he did a little brickwork from my garage. He just did it two days ago and so far, so good. It hasn't fallen off. He was extremely helpful and extremely courteous. Someone else was recommended by Angie's List, but this person was busy. He couldn't do it. He was too busy. But he gave me LeveLine's name. He said, "I'm busy for several months." So LeveLine came and he was extremely helpful. Compared to what he did and what the other ones are going to do, his quote was very good. He did it for $200.00 and he fixed it, where the other ones said they couldn't. We left some old tile up and he fixed the edges and the edges look fine. They look good. He came when he said he was going to come. He said he'd come at a certain time. I guess he would be late, but he called me. He said, "I'm running late."

Overall things went very well. The job took a little longer than expected but due in part to a lot of furniture needing to be removed. The tile job is beautiful. The lines are straight and grout is evenly troweled. The baseboards could have used more nailing and miter cuts but that was just an extra he did for me so I can't complain. Jay aims to please and was easy to work with.

We had been looking to remodel our bathroom for quite some time and we needed a good tile person to do our shower enclosure. Jay did a wonderful job. We couldn't be more pleased with his workmanship as he is a true craftsman. The placement of the tiles was perfect! To make things even easier for us, he also offered his plumbing services, so he replaced some of our plumbing pipes, and he replaced our sink and our toilet. We ran into a snafu right before the holidays as i purchased the wrong size shower door and it took over 3 weeks for the new shower door to arrive. Jay was a real pro and came back after the holidays and installed it with no fuss. Our once miserly looking bathroom looks beautiful now. Many thanks to Jay! We will definitely use him again.

I am submitting this extra report because I want to make sure I tell people how much I like Jay. Sometimes he comes across a s a little flaky and he can be hard to get in touch with because he works for himself. Also, he's not the cheapest guy you'll find. He is, however, more than worth any extra effort you might need or the difference in the cost. Jay has taken a bathroom that looked like . . ., well it's hard to find words, and turned it into something you would find in at the Ritz Carlton. And it's not just pretty. The quality of the work is second to none. Jay stripped the old tile down to bare wall (actually, he even stripped the wall, he went down to the studs) and laid in a base that should last for centuries. I love his design and the detail work is perfect. Considering the time and effort he puts in, I find it hard to figure out how he makes any money. So, don't worry if he doesn't return your call right away. And don't be put off by the tats and baggy pants or the way he seems to zone out a little when you're talking to him (he's probably having a great idea about your tile work). And don't figure that the guy who gave you a low ball price is just as good. Call Jay, Wait until he's available. Have him do your work. I know this whole thing sounds a bit effusive. But Jay worked really hard and did a stunningly good job. He is just the kind of guy Angie's list is made for.

As I said before, the service was excellent. They started and finished the work in a timely manner, were very considerate, polite, and professional, and I feel that I paid a great price for very nice work. I would definitely use them again and refer them to my friends.

It took me a while to coordinate getting a bid from Jay because we both have busy schedules. His price was a little higher than some other bids, but I liked his attitude and he is local. So I decided to go with him. It was some time after I got the bid that I was ready to do the work. Jay kept in regular touch without being pushy. When I was ready so was Jay. He met me Tuesday at the tile showroom to help me pick the tile. Wednesday, after all the pricing was done, I changed my mind to a completely different tile. Jay never batted and eye. It was ready for pickup on Friday and he started Monday morning. Jay was a pleasure to have around while he worked. He did a thorough prep and complete cleanup every day. He was very aware of the new carpet and paint in the adjoining rooms and took care that his work didn't cause any other problems. The toilet had to be removed to put in the floor. He offered to re-install it at the end of each day, but I told him I wouldn't be staying at the house. When I told him I was just going to trash the toilet he took it out and disposed of it for me. (Thus, saving me $50 that the plumber wanted for disposal.) When I told Jay I would trust him with the design of the tile, he said I would get something I liked. He was wrong, I got something I loved. He used eight inch tile on the floor, four inch tile on the countertop, and did a backsplash with one inch tile and trim. It's simple, but looks absolutely great. I'm pretty sure Jay confronted some unexpected difficulties in doing this installation, but I never heard a word about them. And, unlike a lot of contractors, there was never a suggestion that something extra would have to be paid for. Once he started, the problems were his, not mine. I highly recommend Jay. He works by himself, so you may have to wait a little while longer to get him. He might bid a little higher than some others. He is worth it.

We had a couple of previous bids from other contractors who seemed a little impatient with the fact that we really had no idea what we wanted as far as a design or a type of material. We couldn't even get a quote from one of them. When I met Jay from Leveline he patiently listened to what our vision was gave us a few options design and price wise. We were met at two different material yards by Jay to not only help pick and purchase our material but we even received his contractor material price. The bathrooms were done first, on time and just as we imagined. We hadn't planned on doing the kitchen at this time but we were so pleased with the bathrooms that we decided we might as well. They moved furniture, put up with our dogs and children and made sure our home was as livable as possible at the end of every work day during construction. They used plastic over all our furniture and used tarps and runners to keep the mess off our carpet and patio where they did their work. My wife even changed the design in the middle of one of the bathrooms being done and there was no problem or issue from these guys making the adjustments.