Barnett Plumbing

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I've used Barnett on a number of occasions now (found them before becoming a member of Angies List) and they are my go-to plumber.

Our house is 15 years old and we're approaching the point where some of the original fixtures and fittings are coming to the end of their life.  Our kitchen faucet is one example.  It developed a leak in the tubing under the sink, but only leaked when the faucet was turned on.  So we simply stopped using it and I called Barnett to come check it out.

We could have opted to just replace the hose, but the technician recommended replacing the entire faucet due to its age.  In addition the taps to turn off the water were jammed, so he recommended replacing those too.

I've learned to trust the opinion of the plumbers at Barnett.  They do not try to upsell you on things you don't need.  The plumber did not have a suitable replacement faucet on his truck, so he suggested to go purchase one and schedule another appointment.

Our kitchen sink has 4 holes, and the original fitting included a separate handle and spout (each taking up one hole).  We looked at the big box stores and could not find a similar design we liked.  There were some available online, but I really need to see the unit in person before making a decision.  So we opted for a faucet that combined the spout and handle together, meaning we had a spare hole in the sink.  So we also needed a cover.

Scheduled Barnett to come out again to fit the faucet.  Rich Caron arrived and duly went about replacing the hardware, including the taps to turn off the water under the sink.  Unfortunately when it came to installing the main faucet on top of the sink, the unit we chose would not fit.  Our kitchen sink is in an island, and immediately behind it is a raised counter top with a full bullnose.  Due to the bullnose, the faucet could not sit vertically in the correct position.  Rich said it was close, but that it just would not work.

Rich contacted HQ to figure out how to resolve the problem in terms of payment.  We paid the full installation fee, with the agreement that once we had a new faucet, we could schedule another appointment and the charge would only be $50.  I was happy with that arrangement, as the problem was entirely our fault.

After a couple of days trying to find a suitable faucet, we finally found one we liked that we hoped would fit.  Our only concern was the handle which moved forwards and backwards - that would be a problem because of the bullnose.

Once we purchased the faucet I learned the handle in the newer model had been redesigned, and the backwards movement was very minimal - most movement was forwards, and this was ideal (other faucets we looked at where the handle moved only forwards were too large to fit due to our counter bullnose).  Again this another one of those things its hard to discover online, and you really need to see the faucet in person.

We scheduled another call with Barnett.  Once again Rich came to finish the job.  The new faucet did fit as we hoped, and the issue of the handle moving backwards is minimal because the handle does not bump against the bullnose when fully opened (it does bump a little if not fully opened).  We can live with that.  Another option was to turn the handle 90 degrees so it was at the front of the faucet, but we chose to keep it as is.

Once again a great job by the Barnett guys.  This particular task was a little bumpy, but not because of anything they did.  And we learned a lot about kitchen faucets along the way.

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I called in the morning and Richard was out that afternoon and got us flowing again. He was very polite and professional. I was very impressed and wouldn't hesitate to call them again for future plumbing needs.

Richard was prompt, professional and a delight to have in my home. Much thanks to him and others, great job!

Richard arrived at the appointment time and was very professional and immediately got to work. After explaining and showing him the problem, he recommended that he remove the valve as he suspected the problem was due to an incorrectly installation, but it could also have a missing part that he would have to special order. Either way, he would need to see inside to know what's going on. He grabbed his tools and removed the valve. His suspicion confirmed - it was an incorrectly installed shower valve. He was able to reinstall it correctly right then - I don't think he was there for more then an hour.
Not only was he nice, but he was good at explaining the problem to us and I thought wearing the shoe booties in the house was a nice touch.
I will definitely be using them again for all future plumbing needs. I am super impressed.

I phoned to set up an appointment.  I was told they would call just before coming out during the prearranged time window, which they did.  Aaron arrived at my home, took a look at the problem and gave me a quote.  I agreed and he proceeded to do the work in a timely manner.  
All of the elements of me being satisfied were covered.   Quick response to my call.  Arriving at the agreed upon time.  Outlining a solution to the problem.  A reasonable quote.  Efficiently executing the repair work.  Work done in a quality manner.  I'm a happy camper!
I will definitely make Barnett Plumbing my first call next time...........and I know there will be a next time.

Very pleased with their responsiveness, the level of service and the quality of the work completed. They came to provide a free quote, arrived very punctually and were carrying the necessary parts to do the work there and then.

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It went well.

Aaron was professional and quick.

They came the same day.  They gave me a 3 hour window, and then called about 20 minutes before arriving.  They were prompt.  The two guys who came were pleasant, informative, qualified, nice guys.  When they cleared the drain, they showed me the item that caused the problem.  They cleaned up afterwards.  The whole experience was as pleasant as it could be.  I would definitely use them again.

Went perfect. Very professional

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I like the reviews.  I think they are extremely good; they are extremely good all around.  I like their punctuality, pricing and communication.

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We had them give us an estimate last year (2012) and then we had to stop the project until 2013.  They stood by their price from the prior year and did everything beautifully.  They were very considerate workers and left the job site cleaned up.  Their price was near the best estimate we had,  Overall very happy with them.  While they were working on this addition our main (only) toilet seal failed.  They fixed this and did not even charge me.  Granted it only took about 15 minutes to do, but they certainly had every right to charge for this extra work.

They did a good job.

I accidentally poured several cups of baking flour down the disposal along with some egg shells, turned on the disposal to clear it, and didn't think about it again about it until a few hours later the dual sinks in the kitchen backed up when using the dishwasher.  I then remembered that putting baking flour down the drain or into the disposal is a very bad idea as the flour acts like concrete when mixed with water, and hardens / coagulates into a sticky mess in the pipes.  Hot water nor simple attempts to clear the drain worked. 

I found Barnett Plumbing here on Angie's List, and called them as they were nearby.  To our relief, they came out the same day, fixed the problem, and the price was VERY reasonable.  The man (Arnold as I recall) was a real professional.  He called the office to say he didn't think he needed to snake the line but simply needed to remove the plastic pipes beneath the sink and clean them out in order to save us a few bucks.  This was done, and the job was complete in about 45-minutes.

He left saying to not put the bottles and supplies back under the sink so we could watch for leaks over the next 5-6 hours, and left a large blue paper towel to make it easy for us to spot leaks if any.  He said they would come back out if any leaks developed...

Anyway, I was VERY pleased with their service and would highly recommend Barnett Plumbing for plumbing chores!

Fast service, called, scheduled and completed same day. Explained what needed to be done and why. Repair was completed and service was exceptional. I would hire them again definitely.

Jason arrived right on time, he was neat and fast!

Two Toto toilets would not totally shut of and overflowed the filler tube. Both shut-off valves were toast and would not shut off the water supply. Scheduling an appointment was quick and easy with a very friendly person at Barnett Plumbing.
The plumber arrived promptly at the scheduled time. He was very polite answering all my questions and relating what had to be done to correct the problems. He told me what parts were needed and gave me an estimate on the job. He then got right to work. He completed the job in about 45 minutes. He cleaned up the job site, leaving it perfectly clean.
I was impressed with the professionalism of the personnel involved, the caliber if their work and their responsiveness.
I will use them again when I next need a plumber.